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Oracle Customer Success—Ricoh Europe plc.

Ricoh Europe plc.

Ricoh Europe Automates Business Processes—Reduces Carbon Dioxide Emissions and Paper Usage

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We chose Oracle E Business Suite to standardize, streamline, and digitize our front- and back-office processes to ensure our customers and employees can work with us consistently and effectively across Europe, the Middle East, and Africa. In addition, by streamlining our operations, we have been able to decommission our legacy systems and reduce our environmental footprint. We have accomplished our goals while reducing our CO2 emissions and will continue to review and increase value for our clients, employees, and the environment into the future.

— Ian Winham, CIO and CFO, Ricoh Europe plc.

Ricoh Europe plc. is a wholly owned subsidiary of Ricoh Company Ltd, a global technology company specializing in office-imaging equipment, production-print solutions, document-management systems, and IT services. With approximately 17,000 employees working across 20 countries in the Europe, Middle East, and Africa regions, Ricoh Europe’s customers rely on the company to ensure their document processes are optimized to meet client needs, enhance employees’ knowledge sharing, and maximize efficiency. In addition Ricoh clients have the peace of mind that they are working with a brand that puts sustainability at the heart of its research and development, as well as the document process-optimization services it provides for its clients. In recognition of achievements in reducing its environmental impact, Ricoh Europe won the Oracle 2012 Eco-Enterprise Innovation Award.

Ricoh set out to streamline and digitize business processes across Europe, the Middle East, and Africa to enhance its customer service and support growing the capabilities of its office solutions, managed document services, IT services, and production printing. It also aimed to reduce CO2 emissions and the cost of transporting goods through global supply-chain-management optimization—for example, by intelligently scheduling outbound shipments to align with the inbound requirements for the return of goods.

Working with Oracle and Oracle Diamond Partner Infosys Ltd, Ricoh Europe implemented Oracle E-Business Suite applications to centralize front- and back-office processes, such as order management, transportation and logistics, and Oracle’s JD Edwards EnterpriseOne applications to support logistics flows. It also implemented a private, virtualized cloud infrastructure to standardize business processes, streamline data centers across Europe, and reduce its carbon footprint.

Ricoh Europe reduced transportation-related CO2 emissions by setting up satellite warehouses across Europe to optimize logistics flows, which are supported by front- and back-office processes driven by Oracle E-Business Suite and JD Edwards EnterpriseOne. Ricoh Europe improved service processes and reduced its carbon footprint by enabling 2,500 field engineers to use Oracle’s Siebel Handheld.

Ricoh Europe also decommissioned 1,600 servers across Europe, reducing its carbon footprint and energy consumption by 85%. Together, these transformation programs supported the Ricoh Group’s goal to reduce its global CO2 emissions from organizationwide business processes by 87.5% by 2050.
 

We chose Oracle E Business Suite to standardize, streamline, and digitize our front- and back-office processes to ensure our customers and employees can work with us consistently and effectively across Europe, the Middle East, and Africa. In addition, by streamlining our operations, we have been able to decommission our legacy systems and reduce our environmental footprint. We have accomplished our goals while reducing our CO2 emissions and will continue to review and increase value for our clients, employees, and the environment into the future.

— Ian Winham, CIO and CFO, Ricoh Europe plc.

About Ricoh Europe plc.

Headquarters

 
London, United Kingdom

Employees

 
17,000

Annual Revenue

 
Under $100 Million

Partners

Ricoh Europe chose Oracle Diamond Partner Infosys Ltd for its expertise in delivering Oracle enterprise resource planning applications and infrastructure-transformation programs.

Infosys led and managed the design, build, and deployment of Oracle E-Business Suite across 35 Ricoh operating companies throughout Europe, the Middle East, and Africa. Infosys built Ricoh Europe’s virtualized, private-cloud infrastructure as part of a wider business-transformation program and is responsible for on-going infrastructure management.

Infosys is an Oracle Diamond Partner, the highest level of membership within the Oracle Partner Network (OPN). The partnership recognizes Infosys’ investment and excellence across the Oracle solution stack and the significant value delivered to customers around the globe. Infosys and Oracle have forged a strong alliance with a vision to help customers maximize benefits and achieve high performance through business transformations. Infosys has partnered with Oracle in all key geographies across all verticals, including life sciences, financial services, retail, high-tech, and discrete and process manufacturing. Infosys has 25,000 consultants worldwide involved in its Oracle practice and more than 41 specializations and 18 advanced specializations across the Oracle product portfolio.
Published:  Aug 18, 2014