Oracle Premier Support for Software provides global, enterprise-class support and continuous access to Oracle innovation across any and all of your Oracle software products.
Oracle Premier Support for Systems provides you with the industry's most complete server and storage system support. One-stop, 24/7 coverage for all Oracle system components enables ongoing business success.
Oracle Premier Support for Engineered Systems takes the customer experience to a new level by providing a single point of contact for vendor accountability and resolution, integrated proactive support tools, and coordinated product updates.
Oracle customers have reported value-added outcomes with proactive support, including up to 25 percent fewer problems, 40 percent faster problem resolution, and dramatically streamlined upgrades.
Hennepin County eliminates unplanned outages with Oracle Platinum Services’ unique proactive approach to monitoring and coordinated patching. (2:42)
Unigen leverages Oracle Premier Supportâs expertise to meet new technology challenges and enhance business operations while reducing cost. (2:40)
Jerome Aiken, Senior Solutions Architect at Cox Enterprise, sees shared information as a major success factor and engages Oracle Premier Support early with details on plans and business needs to make them an effective member of the team. (3:01)
David Dvorak, Service Delivery Manager at Cerner, discusses how Oracle Platinum Services allows him to fully capitalize on his Oracle Exadata investment and provides an amazing level of service—saving time and gaining predictability at no extra cost. (2:58)
Neiman Marcus leverages Oracle Premier Support to accelerate new product and technology adoption to enable business priorities and minimize business disruptions to provide customers with high level of support. (2:16)