Please visit one of the following locations for your support needs.


  • Customers with active support contracts should access the My Oracle Support portal to find answers to their technical questions in the Oracle Support knowledgebase; to participate in the My Oracle Support Community; or to submit and update service requests.
  • Cloud subscription customers can also go to the Oracle Cloud Portal—My Services to manage and monitor their services; access Getting Started guides and documentation for cloud products; ask operational questions via chat; or join a discussion forum.
  • Customers who have products from Oracle-acquired businesses should go to the Acquired Product Support Directory for their service needs.

Please refer to the Oracle Support site if you have general questions about Oracle’s technical support policies.