Oracle Government Cloud DigiBook
How to Tackle the Federal IT Workforce Challenge
A modernization effort that embraces cloud services can make IT staff more effective and efficient, boosting job satisfaction and bolstering retention. SaaS, PaaS, and IaaS implementations ease the security burden and streamline IT management, freeing staff members from routine tasks so they can devote themselves to higher-level work. This generates a better end product for the agency and helps to keep key talent interested and engaged, challenging them to acquire new skills and continue their professional development within government.
Improving Citizen Services Improving citizen services through tools like Oracle Service Cloud. Case management capabilities, guided resolution, and a unified agent desktop all can be implemented to enhance the citizen experience significantly, giving workers a higher sense of job satisfaction.
Easing the security burden with applications like Oracle CASB Cloud Service, a multimode cloud access security broker (CASB) that provides advanced threat analytics using user behavior analytics and third-party feeds. Infrastructure as a service (IaaS) cloud products likewise take the pressure off hard-pressed cybersecurity teams with integrated, next-generation identity management, security monitoring and analytics, and configuration and compliance support.
Boosting productivity.10 By leveraging Oracle PaaS and modernizing on a unified cloud platform, IT leaders enable enterprise data to flow freely across systems. Empowered by a common data and security model, a consistent user experience, and a common innovation cycle, IT talent avoids the daily grind to focus on mission-critical tasks. People are more productive and more satisfied in their work, thus driving retention over time.
Simplifying platform management through PaaS. By adopting platform as a service, government IT leaders can eliminate much of the cost and complexity of managing the underlying application platforms. Developers can build new applications faster and more cost-effectively; agencies can shift focus from provisioning and maintaining environments to the strategic work of supporting and collaborating with business users.
Streamlining key aspects of IT management through Oracle SaaS. Features such as application performance monitoring, infrastructure monitoring, log analytics, and automated application and infrastructure configuration assessments all allow workers to tackle higher-priority tasks.
Drastically reducing the need for highly skilled staff with Oracle Autonomous Database portfolio. With automated provisioning, scaling, tuning, and security, along with fault-tolerant failover and automatic backup and recovery, autonomous database tools scale back the need for high-end IT personnel while dramatically cutting costs.
When IT leaders opt to leverage cloud using IaaS, PaaS, and SaaS, they can potentially achieve two key objectives. Cloud allows them to drive forward modernization with less human effort required, while simultaneously freeing their skilled IT staff for higher value-add work.
Modernization with cloud empowers IT experts to focus on the end user, rather than on the care and feeding of outdated systems. The net result: A higher level of positive engagement, with stronger employee retention over time.