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Oracle CX Commerce
Increase customer engagement by leveraging buyer signals. Quickly boost online sales with Oracle CX Commerce (part of Oracle Cloud CX) and create innovative brand experiences designed to meet the unique demands of your business.
Connect with customers and deliver engaging and personalized buying experiences.
Learn why Oracle CX Commerce is a 10-time leader in the Gartner Magic Quadrant for Digital Commerce.
Why choose Oracle CX Commerce?
Simplify complex systems
Increase speed to market by connecting back-office data, workflows, and policies with your online ecommerce experience. Bring even the most complex product and selling processes online.
See the 5 compelling cases of unified commerce (PDF)
Build buyer-specific experiences
Utilize customer data to deliver the right content and products effectively and create personalized buying experiences across all channels.
Build a better buying experience (PDF)
Innovate quickly and evolve your ecommerce platform
Position your business to address today’s digital commerce challenges and prepare for tomorrow’s opportunities with an open and scalable platform that takes an API-first approach.
See what’s in Oracle CX Commerce (PDF)
Oracle CX Commerce
Control cross-channel customization
Innovate quickly and deliver personalized, connected experiences with CX Commerce. This complete SaaS solution gives you more control to drive customer engagement, sales, and loyalty across all channels.
Features
- Business-user experience management
- Catalog and inventory management
- Search and guided navigation
- Mobile-first
- Native A/B testing
- Multisite, multibusiness model
- Intelligent personalization and merchandising
- API-first, headless
- Unified commerce and content
- Unified direct and wholesale sales
- Increased IT agility
- Intelligence and insights
Connect self-service experiences
Deliver complete, self-service commerce experiences through any channel while meeting the complexities of B2B sales, integrations, and business models to scale online revenue quickly, in a cost-effective manner.
Features
- Unified commerce, CPQ, subscriptions
- Embedded content
- Personalized buyer interactions
- Powerful insights
- Customer-specific catalogs and pricing
- Account and contact management
- Delegated administration
- Account hierarchies
- Recurring orders
- Approval workflows
- Custom payments
- CX and ERP integrations
Easily configure, price, and quote
Get a flexible and scalable pricing and quoting solution. Oracle CPQ is built to support companies that sell all varieties of products and services across direct, indirect, and ecommerce sales channels.
Features
- Self-service ordering
- Intuitive configuration
- Multitier pricing
- Error-free quotes
- Improved margin control
- Dynamic approval workflows
- Professional quotes and proposals
- Subscription ordering
- Flexible, scalable, enterprise-ready
Drive continuous growth through subscriptions
Integrate front- and back-office process with Oracle Subscription, a modern subscription platform embedded across Oracle CX and ERP. Power recurring relationships and drive continuous growth through subscription revenue models.
Features
- Automatic billing and payments
- Fixed and recurring orders
- Support for various pricing models
- Flexible revenue recognition
- AI-driven analytics
- Comprehensive renewal capabilities
- Subscription-based quotes and orders
- Coverage services management
- Warranties
Dynamically control your content
Create, review, manage, and author all types of digital assets within Oracle CX Content's Universal Asset Hub. Easily publish images, videos, articles, and more to any channel.
Features
- Universal Asset Hub
- Content augmented with AI and machine learning
- Content collaboration and workflow
- API-first omnichannel delivery
- Taxonomy-driven content personalization
- Smart authoring
- Digital asset management
- Machine-driven tagging
- Content recommendations
- Video streaming
- Enterprise integration with CX apps
Unify customer intelligence
Bring together demographic, transactional, and behavioral customer data to deliver more personalized engagement across the entire customer journey.
Features
- Unified customer profile
- Real-time personalization
- Ad channel activation
- Real-time CX
- Identity resolution
- Configuration data models
- Built-in AI
- Martech integration
- Data enrichment
- Actionable customer analytics
Oracle CX Commerce customer successes
Learn how companies are exceeding their goals with the flexibility of Oracle CX Commerce.
Construction Specialties stands strong with Oracle Cloud
The Best Approach for a Highly Successful Headless Architecture
Jay Atkinson, Senior Principal Product Manager, OracleMaking the right choices in your headless strategy could solidify and elevate your customer experience. Matt Landau, VP of Software Development at Oracle, outlines approaches you should be thinking about when it comes to headless commerce.
Read the complete postIncrease business value with CX Commerce
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Experience ecommerce flexibility
Run a variety of business models across B2B and B2C, deploy unified or headless architecture, and integrate with any system.
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Unify your business
Connect, consolidate, and customize everything for your business all in one Saas-based platform.
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Control the customer experience
Design your ideal customer experience using drag-and-drop management UI, open APIs, and scalable architecture.
Resources
CX Commerce release readiness
Get up to speed on the latest Oracle CX Commerce release and ensure that your upgrade is a success. Review the latest features including capability overviews, business benefits, setup considerations, and usage tips.
CX Commerce documentation
Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle CX. You'll find all of these resources and more in the Oracle Help Center.
Learning resources
Develop your Cloud CX skills
Oracle University provides you with free training and certification you can rely on to ensure your organization’s success, all delivered in your choice of formats.
Cloud Customer Connect
Cloud Customer Connect is Oracle's premier online cloud community—designed to promote peer-to-peer collaboration and sharing of best practices, enable members to keep pace with product strategy, and provide a cloud solution feedback channel directly to Oracle development. Community members benefit by leveraging the collective knowledge of Oracle Cloud customers and product experts.
Cloud Marketplace
Power innovation with partner applications and services available through the Oracle Cloud Marketplace. Find the most comprehensive list of apps for sales, service, marketing, and more.
Get started
Request a demo
See what Oracle Cloud CX can do for you.
Take a tour
Explore the Cloud CX suite on your own.
Contact sales
Talk to a member of our team about Oracle Cloud CX.