It’s time to meet your customers online. Discover how a unified engagement experience delivers the most powerful interactions with your social audience.
Leverage social media to grow your entire business. Use Oracle Social for better insights, better content, faster service, and faster growth.
SRM empowers brands to meet business goals with a complete social solution as well as integrations with key Oracle and third-party platforms.
Social is a global phenomenon. Social has broken down geographic barriers and extended your current and potential customer base internationally. Is your organization prepared?
Is your organization positioned to enable social across the enterprise? Successful companies will leverage social for marketing, sales, customer service, human resources, collaboration, and more to connect with customers and establish a competitive advantage.
Oracle Social Cloud is a scalable, enterprise-ready social relationship management solution that empowers brands to leverage the power of social media across their organizations.
In today’s connected world, social media touches everything—from sales and marketing to customer service and product development. Businesses that use social relationship management (SRM) software effectively uncover customer insights that enable them to deliver relevant content and faster service across channels like Facebook, Twitter, Instagram, and Weibo. Social cloud tools allow brands to listen, create, and engage at the speed of social with the consistency and transparency customers expect.
There is no one right way to use social media. Social cloud tools can enhance your marketing in all kinds of ways, including listening and monitoring, one-to-one engagement, content marketing, analytics—and everything in between.
Agile, cloud-based social tools can be quickly deployed to multiple groups within an organization to reduce IT costs and complexity, and include options for piping data in and out to integrate with other data systems.
You can easily add social media functionality to your existing IT investment. For example, Oracle Social Cloud integrates with Oracle and third-party systems for marketing automation, service automation, sales automation, and commerce systems.
How do brands respond when consumers demand real-time experience, communication and service? Reggie Bradford and LEGO Group's Lars Silberbauer discuss the do's and dont's of Customer Experience.
Social media is quickly outpacing phone and email for customer service. Make sure your brand is ready to reach your customers where and when they engage with you on networks like Facebook, Twitter, Instagram and more.
With expert interviews, thought leader perspectives, case studies and more, Oracle's Social Spotlight keeps you up to date on what's new in social media management.
“With Oracle Social Cloud, our innovative research and development center can listen to and analyze feedback from our customer service platform, eCommerce website, and retail channels. The solution enables us to obtain the customer insight necessary for design innovation.”
— Richard Zhong, Senior Director, Department of Technological Innovation, Guangdong Midea Kitchen Appliances Manufacturing Co., Ltd.
“Oracle’s Accelerated Buying Experience was a simple, straightforward process for the renewal of our Oracle Social Engagement and Monitoring Service that we use for customer support. The workflow is superior. With the ‘Click to Accept’ method, several administrative steps were eliminated including the need to print, sign and return a document. I was able to complete the transaction using a smart phone while on vacation in only a few minutes. It was very convenient.”
— Kevin Miller, Senior Vice President, Big Fish Games, Inc.