Founded in 1986, the Center for Railway Information Systems (CRIS) is an organization under the Ministry of Railways that develops IT applications for Indian Railways. Its portfolio of IT projects includes reserved and unreserved passenger ticketing systems, freight operations systems, and crew management systems. To meet increased demand for an online rail-booking facility, CRIS also developed a next-generation e-ticketing system and Indian Railways Catering and Tourism Corporation (IRCTC), another Indian Railways subsidiary, manages e-ticket sales.
After evaluating various major application-server vendors, CRIS chose Oracle Fusion Middleware solutions because Oracle offered the most competitive pricing and functionality and best met CRIS’s business requirement for streamlined management of the Government of India’s largest e-commerce platform.
“By deploying the latest version of Oracle WebLogic Server and Oracle WebLogic Server Management Pack, we easily boosted application performance during peak periods and significantly improved response times, which, in turn, helped us to elevate customer satisfaction,” said Suneeti Goel, chief project engineer, Center for Railway Information Systems.
CRIS first implemented Oracle Database, Enterprise Edition with database options—Oracle Diagnostic Pack and Oracle Tuning Pack—for the e-ticketing system. It then deployed Oracle WebLogic Suite as the application server and used Oracle WebLogic Server Management Pack to monitor performance issues. CRIS also used Oracle GoldenGate to migrate the legacy platform to the new Oracle platform. The next-generation e-ticketing system was one of the largest Oracle Fusion Middleware deployments for the Government of India.
CRIS also received strong support from Oracle’s A-team to rapidly identify issues and provide patches throughout the implementation process. It completed the production rollout in just four months and launched the new e-ticketing system on time.
CRIS engaged Oracle Platinum Partner, HCL Technologies Ltd. to assist with infrastructure installation and configuration for the new e-ticketing system project.