Farmers Insurance Group is a leading U.S. insurer of automobiles, homes, and small businesses. It also provides a wide range of other insurance and financial services products. A wholly owned subsidiary of Zurich Financial Services, Farmers Insurance serves more than 10 million households with more than 15 million individual policies across all 50 states through the efforts of more than 30,000 exclusive and independent agents and nearly 24,000 employees.
Farmers wanted to manage its operations more efficiently, and support company growth and expansion into new markets. To meets its goals, Farmers implemented Oracle Enterprise Repository to provide 360-degree visibility into all enterprise IT assets for service-oriented-architecture (SOA) ―improving IT governance and support for business objectives. The company also used Oracle Service Bus to standardize data provisioning and facilitate an SOA approach to accelerate the introduction of new products and entry into new markets. Farmers reduced the time required to build IT services by two-thirds—accelerating time to market and enabling the company to build nearly 100 new services since deployment.
“We chose Oracle as our SOA platform because, across all of the technology areas we wanted to improve, it had the greatest breadth and depth of solutions. Oracle delivered ease of doing business, configurability, and scalability to meet the demands of distributed global environments like ours. It is a superb match,” said Goutham Nellutla, head of technology solutions, personal lines, Farmers Insurance Group, Inc.
Farmers spent significant time and resources on its SOA strategy phase, as well as in developing its governance and reference architecture and service delivery roadmap―all of which are essential for a successful initiative. Since rolling out SOA, Farmers has built nearly 100 services, many of which it has re-used to accelerate deployment of other initiatives.
Farmers has worked with two partners through the course of its SOA lifecycle. It collaborated with CSC and Wipro to outline the company’s initial SOA strategy. The company continues to work with Wipro, using an onshore/offshore model, for development, design, and maintenance services.