Tilgin Improves Subscriber Device Management by Enabling Telecommunications Operators with Robust Database Solution
 
 

Tilgin Improves Subscriber Device Management by Enabling Telecommunications Operators with Robust Database Solution

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Tilgin IPRG AB develops and delivers systems and software for the digitally-connected home. Using Tilgin home gateway software, as well as central software for remote control and operation of the network, Tilgin’s customers—telecommunications and broadband operators worldwide—can offer their subscribers broadband services. The company has more than 100 customers in more than 30 countries.

Tilgin needed a robust and scalable database solution for its auto-configuration server (ACS) product, tGem, used by its customers to manage the devices that provide their subscribers with access to television, internet, telephony, and other services. Tilgin chose MySQL Classic Edition, as it is based on standardized and reliable technology. This made it possible for Tilgin’s customers to easily and smoothly implement these services and new generations of services for their subscribers, as well as to easily add new subscribers, ultimately enabling the company to save time and money.

 
 

 
 

Challenges

A word from Tilgin IPRG AB

  • “With MySQL Classic Edition, we have achieved a robust database solution on which we can rely and build exciting features. Our customers and their subscribers appreciate the performance and functionality that we, thanks to Oracle, can offer them.” – Max Weltz, Director Solution Management, Tilgin IPRG AB

  • Introduce a robust and scalable database solution for Tilgin’s ACS product, tGem, to be used by its customers—telecommunications operators worldwide—to more smoothly and cost-effectively manage the devices that provide their subscribers with access to television, internet, telephony, and other services
  • Provide subscribers with a simpler and easier introduction of these services and new generations of the services
  • Provide automatic management of subscribers’ devices in terms of configuration, updates, monitoring, and diagnostic capabilities that enable proactive problem solving
  • Choose a database solution that is tied to a known brand, so customers know that tGem is based on standardized and reliable technology
  • Enable development of tGem that includes a continuous introduction of new, innovative functionality

Solutions

Oracle Product and Services

  • Implemented MySQL Classic Edition, for tGem, and enabled customers to automatically manage subscribers’ devices in terms of configuration, updates, monitoring, and diagnostic capabilities for proactive problem solving
  • Enabled Tilgin to establish centralized control of all subscriber devices and thus provide a smoother, less time-consuming, more affordable, and less error-prone introduction to new subscribers, reducing the need for customer visits and help desk calls
  • Realized 30% fewer subscriber calls to help desks and decreased number of customer visits by 60%, ultimately lowering costs and saving time for operators
  • Provided a simpler, easier, and less costly way to introduce new services and new generations of subscribers’ existing services—such as television, internet, and telephony—due to the centralized management of subscriber devices
  • Ensured continued development of tGem with new innovative technology
  • Ensured that customers regard the database solution the company uses as high quality and reliable by having Oracle’s and MySQL’s brands linked to tGem