Oracle RightNow Social Monitor Cloud Service

Listen and Respond to the Social Web

Oracle RightNow Social Monitor Cloud Service enables you to listen in on and join conversations consumers are having about your products and services. Whether on Twitter, YouTube, Facebook, or RSS feeds from the blogosphere, you'll never be left in the dark. Take action by automatically capturing posts related to your brand and determining next steps to address your consumers needs.

  • Oracle RightNow Social Monitor Cloud Service
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Feature Benefit
Central Contact Record
  • Capture customer feedback and interactions into a single customer record
Agent Assistance
  • Enable agents to easily define search terms to find relevant conversations
  • Notify agents of search results
  • Store search terms and sources for later execution or set up a recurring schedule

SmartSense Emotion Detection
  • Automatically identify customer sentiment from search results
  • Rapidly identify potentially unhappy customers and prioritize their posts for follow-up
Cloud Monitor Analytics
  • Respond quickly with meaningful, actionable data from out-of-the-box reports
 
 
 
 
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