Oracle Auto Service Request—included with Oracle Premier Support—is the fastest route to restoring system availability if a hardware fault occurs. Take advantage of a secure, expedited diagnostic process with automatic service request generation, priority service request handling, and automatic parts dispatch—at no extra cost.
One of the best parts about the serviceability from Oracle Support
|Automatically generates a service request with Oracle when specific hardware faults occur||Expedites the diagnostic and restoration process|
|Priority service request handling||Problems identified and addressed faster|
|Automated parts dispatch||No delay in getting parts to resolve an issue|
|Secure outbound communication sends diagnostic data to Oracle—does not require incoming internet connections or remote access||Keep your information and systems secure|
|Continuous improvement process for ASR fault rules||Minimize and eliminate "false alarms"|
|Included as part of your product warranty or Oracle Premier Support plan||Enhanced support provided by Oracle at no additional service cost|