Health Sciences Cloud Support

 
 

Please refer to the Product list below to contact the correct Support Team in relation to your On Cloud product.

 
 

E-Clinical Products

 

InForm™ GTM, Central Coding™, Central Designer™, Clintrial™ Support

Country Toll Free Number
Argentina 0 800 666 1657
Australia 1800 143 695
Austria 0800 293 245
Belgium 0800 77926
Canada (French +1 877 653 8582
Canada (English) +1 877 658 3157
Chile 1 230 0206 142
China (China Unicom/Netcom Lines) 10800 744 0594
China (China Telecom Lines) 10800 440 0576
Czech Republic 800 142 562
Denmark 8088 3155
Finland 0800 116909
France 0800 910 614
Germany 0800 181 2948
Greece 800 4414 5939
Hong Kong 800 900 876
Hungary 06800 141 43
Iceland 800 8433
India 0008004402279
Ireland 1800 620 420
Israel 180 945 5814
Italy 800 780 134
Japan 0120 09 1406
South Korea 0805970880
Malaysia 1800 80 4529
Mexico (Primary) 0018 00 514 0172
Mexico (Secondary) 0018 00 123 3319
Netherlands 0800 023 2436
New Zealand 0800 443 527
Norway 800 14096
Philippines 1800 8908 6451
Poland 800 702 493
Portugal 800 880 324
Puerto Rico +1 866 882 8280
Russia 800 555 2674
Serbia 800190012
Singapore 800 44 111 91
Slovakia 800606770
South Africa 0800 996 167
Spain 900 998986
Sweden 0200 214938
Switzerland 0800 834 854
Taiwan 0080 1044194
Thailand 001 800 442 035
UK 0800 036 9540
USA (Primary) + 1 866 843 1953
USA (Secondary) + 1 877 652 9403
USA (Fax) +1 866 546 9526
International Fax +(44) 1189243708

If you are experiencing difficulties with any of the toll free numbers you can call +44 (0)207 131 2801 (please note that this is an international number and you will be charged when dialing it).

Alternatively please e-mail your request to one of the following addresses.

For Japanese support: saasclinicalsupportjp_ww@oracle.com

For all other countries: saasclinicalsupport_ww@oracle.com

Please remember to include your details (Sponsor Company and Trial Name where applicable) in your email.

 

ClearTrial

Country Toll Free Number
USA +1 877-206-4846

If you are experiencing difficulties with any of the toll free numbers you can call +44(0) 207 131 2838 (please note that this is an international number and you will be charged when dialing it).

Alternatively please e-mail your request at: cleartrial-support_ww@oracle.com

Please remember to include your details (Sponsor Company and Customer ID).

 

IRT Support

Country Toll Free Number
USA +1 877 487 7457
All Other Countries Dial the local toll-free IRT System number, then press 0
USA (Fax) +1 610 964 9365

If you are experiencing difficulties with any of the toll free numbers you can call +44 (0)2071312818 (please note that this is an international number and you will be charged when dialing it).

Alternatively please e-mail your request at: irtsupport_ww@oracle.com

Please remember to include your details (Sponsor Company and Trial Name) in your email.

 

OLX Support

Country Toll Free Number
Argentina 8002660559
Australia 1800789201
Belgium 0800 80442
Brazil 0800 047 4725
Bulgaria 00800 115 4453
Canada - French 18554979283
Croatia 0800 222 510
Czech Republic 0800 701193
Denmark 806 000 83
Finland 080094427
France 0805 540 138
Germany 0800 664 6349
Hungary 068 0983857
Ireland 1 800 818 125
Italy 800 915 933
Japan 0120 76 2100
Lithuania 8800 306 60
Netherlands 0800 0201449
Norway 800 302 68
Poland 800 702232
Portugal 800 207 842
Romania 0800896700
Russia 810 8002 2311044
Slovakia 0800 004 618
Slovenia 0800 802 74
Spain 900 811 363
Sweden 0201 605 649
Switzerland 0800 000294
Turkey 00800448829831
United Kingdom 0800 0234 643
USA (Primary) 1 866 238 1548
USA (Secondary) 1 888 973 4937

If you are experiencing difficulties with any of the toll free numbers you can call +44 (0)207 131 2811 (please note that this is an international number and you will be charged when dialing it).

Alternatively please e-mail your request at: olxsupport_ww@oracle.com

Please remember to include your details (Sponsor Company and Trial Name) in your email.

 

LabPas Support

Country Toll Free Number
USA 877-571-3839
France 0805 540 229
Germany 0800 664 8861
United Kingdom 0800 141 2053

If you are experiencing difficulties with any of the toll free numbers you can call +(44) 2071312817 (please note that this is an international number and you will be charged when dialing it).

Alternatively please e-mail your request at: LabPasSupport_ww@oracle.com

Please remember to include your details (Sponsor Company and URL of your application) in your email.

 

Siebel CTMS Support

Country Toll Free Number
USA +1 877-300-4595

If you are experiencing difficulties with any of the toll free numbers you can call +44(0)1189249872 (please note that this is an international number and you will be charged when dialing it).

Alternatively please e-mail your request at: ctmssupport_ww@oracle.com

Please remember to include your details (Sponsor Company and URL of your application) in your email.

 
 

Healthcare

 

Health Sciences Network (HSN)

Country Toll Free Number
USA +1 877-205-5697

If you are experiencing difficulties with any of the toll free numbers you can call +44(0) 207 131 2837 (please note that this is an international number and you will be charged when dialing it).

Alternatively please e-mail your request at: hsnsupport_ww@oracle.com

Please remember to include your details (Sponsor Company and Trial Name) in your email.

 
 

Safety

 

Argus Suite Support

Country Toll Free Number
Japan 0120251600
USA 877-350-2080

If you are experiencing difficulties with any of the toll free numbers you can call +44 (0)2071312824 (please note that this is an international number and you will be charged when dialing it).

Alternatively please e-mail your request at: argussupport_ww@oracle.com

Please remember to include your details (Sponsor Company and URL of your application) in your email.

 

Empirica Suite (Empirica Signal, Empirica Study, Empirica Trace, Empirica Gateway, WebSDM) Empirica Healthcare Support

Country Toll Free Number
France 0800 908 122
Germany 0800 181 1248
Italy 0800 873 736
Japan +81363022585
Netherlands +31207981130
Sweden 0201 701 1469
Switzerland +41614256397
UK 0800 036 0144
USA +1 866 776 0463

If you are experiencing difficulties with any of the toll free numbers you can call + (44) 2071312831 (please note that this is an international number and you will be charged when dialling it).

Alternatively please e-mail your request at: safetysupport_ww@oracle.com

Please remember to include your details (Sponsor Company and Trial where applicable) in your email.

 
 
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