Health Sciences Cloud Support

 
 

Please refer to the Product list below to contact the correct Support Team in relation to your On Cloud product.

NOTE: If you are a License customer (your application is not hosted by Oracle) then please refer to the Health Sciences License Support page for the relevant contact details.

 
 

E-Clinical Products

 

Inform™ Cloud Service, Central Coding™, Central Designer™, Clintrial™ and Design Environment (DECS) Cloud Services Support

Users can log new issues, view progress and search for knowledge using our ticketing tool Support Cloud, available at hsgbu.custhelp.com

For Japanese support, please go to: hsgbu-jp.custhelp.com.


Country Toll Free Number
Argentina 0 800 666 1657
Australia 1800 143 695
Austria 0800 293 245
Belgium 0800 77926
Canada (English) +1 877 653 8582
Canada (French) +1 877 658 3157
Chile 1 230 0206 142
China (China Unicom/Netcom Lines) 10800 744 0594
China (China Telecom Lines) 10800 440 0576
Czech Republic 800 142 562
Denmark 8088 3155
Finland 0800 116909
France 0800 910 614
Germany 0800 181 2948
Greece 800 4414 5939
Hong Kong 800 900 876
Hungary 06800 141 43
Iceland 800 8433
India 0008004402279
Ireland 1800 620 420
Israel 180 945 5814
Italy 800 780 134
Japan 0120 09 1406
South Korea 0805970880
Malaysia 1800 80 4529
Mexico (Primary) 018 00 436 0203
Mexico (Secondary) 0018 00 123 3319
Netherlands 0800 023 2436
New Zealand 0800 443 527
Norway 800 14096
Philippines 1800 8908 6451
Poland 800 702 493
Portugal 800 880 324
Puerto Rico +1 866 882 8280
Russia 800 555 2674
Serbia 800190012
Singapore 800 44 111 91
Slovakia 800606770
South Africa 0800 996 167
Spain 900 998986
Sweden 0200 214938
Switzerland 0800 834 854
Taiwan 0080 1044194
Thailand 001 800 442 035
UK 0800 036 9540
USA (Primary) + 1 866 843 1953
USA (Secondary) + 1 877 652 9403
USA (Fax) +1 866 546 9526
International Fax +(44) 1189243708

If you are experiencing difficulties with any of the toll free numbers you can call +44 (0)207 131 2801 (please note that this is an international number and you will be charged when dialing it).

 

Clinical Development Analytics (CDA) Cloud Service


To request support assistance please open a Service Request (SR) from My Oracle Support (MOS). Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization. Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: www.oracle.com/us/support/contact.

 

ClearTrial Cloud Service Support

Country Toll Free Number
USA +1 877-206-4846

If you are experiencing difficulties with any of the toll free numbers you can call +44(0) 207 131 2838 (please note that this is an international number and you will be charged when dialing it).

To request support assistance please open a Service Request (SR) from My Oracle Support (MOS).

Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization. Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: www.oracle.com/us/support/contact.

 

IRT Cloud Service Support

Users can log new issues, view progress and search for knowledge using our ticketing tool Support Cloud, available at hsgbu.custhelp.com

For Japanese support, please go to: hsgbu-jp.custhelp.com


Country Toll Free Number
USA +1 877 487 7457
All Other Countries Dial the local toll-free IRT System number, then press 0

If you are experiencing difficulties with any of the toll free numbers you can call +44 (0)2071312818 (please note that this is an international number and you will be charged when dialing it).

 

Clinical One Cloud Service Support

Please navigate to SupportCloud to log a support request, or alternatively for urgent issues please call one of the following numbers:


Country Toll Free Number
Argentina +541152996103
Australia +61730317005
Austria +43133777140
Belgium +3227191333
Bosnia +38733958920
Brazil +551151877127
Bulgaria +35929238160
Chila +56226665052
China +861061065025
Colombia +5716116646
Costa Rica +50622055520
Croatia +38516306300
Czech Republic +420220437210
Denmark +4544808070
Egypt +20235350080
Estonia +3726287720
Finland +35832312010
France +33146856560
Germany +493312007110
Greece +302106789440
Hong Kong +85236551725
Hungary +3612241777
Indonesia +622125552115
Ireland +35318031990
Israel +97286200920
Italy +390224959060
Japan +81363022611
Jordan +96265200870
Lativia +37167046066
Lebanon +9611963220
Lithuania +37052047510
Malaysia +60322993045
Mexico +525536004007
Morroco +212522977358
Netherlands +31306627280
New Zealand +6449785450
Norway +4767526868
Pakistan +92512099730
Peru +5116151009
Philippines +6324791120
Poland +48224562440
Portugal +351214235240
Romania +40212073873
Russia +74956411525
Saudi Arabia +966138049530
Singapore +6564361405
Slovakia +421257288030
South Africa +27214007250
South Korea +82221947645
Spain +34916036550
Sweden +46858778050
Switzerland +41225562770
Taiwan +886287267360
Thailand +6626964745
Turkey +903122488710
UK +442035742273
Ukraine +380322429720
United Arab Emirates +97144259100
USA +17814421200
Venezuela +582129551310
 

OLX Cloud Service Support

Country Toll Free Number
Argentina 8002660559
Australia 1800789201
Belgium 0800 80442
Brazil 0800 047 4725
Bulgaria 00800 115 4453
Canada - French 18554979283
Croatia 0800 222 510
Czech Republic 0800 701193
Denmark 806 000 83
Finland 080094427
France 0805 540 138
Germany 0800 664 6349
Hungary 068 0983857
Ireland 1 800 818 125
Italy 800 915 933
Japan 0120 76 2100
Lithuania 8800 306 60
Netherlands 0800 0201449
Norway 800 302 68
Poland 800 702232
Portugal 800 207 842
Romania 0800896700
Russia 810 8002 2311044
Slovakia 0800 004 618
Slovenia 0800 802 74
Spain 900 811 363
Sweden 0201 605 649
Switzerland 0800 000294
Turkey 00800448829831
United Kingdom 0800 0234 643
USA (Primary) 1 866 238 1548
USA (Secondary) 1 888 973 4937

If you are experiencing difficulties with any of the toll free numbers you can call +44 (0)207 131 2811 (please note that this is an international number and you will be charged when dialing it).

Alternatively please email your request at: olxsupport_ww@oracle.com

Please remember to include your details (Sponsor Company and Trial Name) in your email.

 

LabPas Cloud Services Support

Country Toll Free Number
USA 877-571-3839
France 0805 540 229
Germany 0800 664 8861
United Kingdom 0800 141 2053

If you are experiencing difficulties with any of the toll free numbers you can call +(44) 2071312817 (please note that this is an international number and you will be charged when dialing it).

Alternatively please email your request at: LabPasSupport_ww@oracle.com

Please remember to include your details (Sponsor Company and URL of your application) in your email.

 

Oracle Health Sciences Siebel CTMS Trial Management and Monitoring Cloud Service

Country Toll Free Number
USA +1 877-300-4595

If you are experiencing difficulties with any of the toll free numbers you can call +44(0) 207 131 2838 (please note that this is an international number and you will be charged when dialing it).

To request support assistance please open a Service Request (SR) from My Oracle Support (MOS).

Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization. Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: www.oracle.com/us/support/contact.

 
 

Safety Products

 

Argus Suite Support

To request support assistance please open a Service Request (SR) from My Oracle Support (MOS).

Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization. Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: www.oracle.com/support/contact.html.

 

Empirica Suite (Empirica Study Cloud Service, Empirica Trace, Empirica Gateway, WebSDM, Empirica Healthcare Analysis Cloud Service, Oracle Health Sciences Empirica Inspections Cloud Service and Empirica Topics Cloud Service) Support

Country Toll Free Number
France 0800 908 122
Germany 0800 181 1248
Italy 0800 873 736
Japan +81363022585
Netherlands +31207981130
Sweden 0201 701 1469
Switzerland +41614256397
UK 0800 036 0144
USA +1 866 776 0463

If you are experiencing difficulties with any of the toll free numbers you can call +44(0) 207 131 2838 (please note that this is an international number and you will be charged when dialing it).

For support assistance related to Empirica Study, Empirica Trace and Empirica gateway please email your request at: safetysupport_ww@oracle.com

For support assistance related to Empirica Signal and Empirica Healthcare Analytics, please open a Service Request (SR) from My Oracle Support (MOS).

Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization. Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: www.oracle.com/us/support/contact.

 
 
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