Oracle Customer Success

We guide your journey with intuitive digital tools and content to help you drive user adoption and maximize the value of your Oracle investment.

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Upcoming webinars

Live events for onboarding and getting the most from your Oracle Cloud Applications.

North America
Join us for events hosted by North America subject matter experts.
Europe, Middle East, Africa
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Latin America
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Asian Pacific, Japan
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Resources for your cloud journey

From onboarding to value realization, no matter where you are on your journey, Oracle has the tools to equip you for success.

Onboarding and Planning Essentials

Access on-demand learning for onboarding, implementation, go-live, and adoption of Oracle Cloud applications.

Cloud Customer Connect

Join Oracle’s premier online cloud community designed to promote peer-to-peer collaboration, share best practices, and more.

Webinar replays

Watch replays of Oracle Customer Success ConnectX webinars that highlight best practices for onboarding, implementation, and adoption.

Oracle MyLearn

Find the training you want—fast. Get course recommendations that best match your learning goals. Easily track your progress.

My Oracle Support

Get 24/7 access to online support, search the knowledge base, manage service requests, engage in support communities, and more.

Oracle Cloud documentation

Access the vast library of Oracle Cloud Applications documentation.

February 24, 2021

Is There a Fast Path to Success?

Erin Avery and Peter Armaly

When he’s had to help someone understand, in lay terms, what Customer Success is meant to do, our boss is fond of replying this way.

“The CSM role is kind of like a nutritionist and personal trainer rolled into one. To achieve a certain level of fitness, say the development of 6 pack abs (or a lowered cost of talent acquisition through the use of software) the customer needs to eat their kale and do their crunches. The CSM is there to coach and guide them, not to eat their kale or get down on the floor and sweat on their behalf.”

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