Oracle Banking Collections Cloud Service

Automated segmentation

Automatically segment borrowers based on risk factors and their history of past dues and automatically assign accounts to agents to improve focus on high-risk accounts, enhance efficiency, prioritize collection efforts, and optimize resource allocation.

Tailored and specialized collections

Easily configure granular workflows to tailor collection strategies and tasks. Define rules to automatically trigger actions based on borrower behavior and payment patterns. Create flexible payment plans and negotiation strategies. Get support for specialized collections such as bankruptcy, repossession, hardship management, and loss mitigation.

Integrated case summaries

Centralized case summaries provide a complete 360-degree view of each borrower across all products and delinquency stages. Empower collectors with access to up-to-date and accurate borrower information, including demographics, financial history, and loan details.

Streamlined customer engagement

Capture and track all customer engagement across multiple channels. Facilitate personalized communication using templates and automate collection status updates and process triggers based on outcomes. Prioritize engagement while adhering to single-point-of-contact rules and simplify dunning method management with task summaries.

Automated case creation and configurable allocation

Automatically create cases for delinquent accounts by defining rules based on criteria such as days past due and balance. Automatically allocate collectors based on their expertise and past interactions at the customer or account level. Easily manage agents through user groups and reallocate cases in bulk as needed.

Collector’s dashboard

A collector's dashboard empowers agents and supervisors to efficiently manage collections with real-time visibility and actionable insights. It includes a real-time summary of their delinquent accounts, overdue amounts, and delinquency stages alongside a consolidated portfolio view. It also provides prioritized lists of pending tasks, such as follow-up calls and payment reminders.

Promise-to-pay tracking

Capture and track multiple promises as well as the appropriation and status of payments received against promises to streamline reconciliation. Automatically flag accounts with broken promises and send appropriate alerts to collectors. Easily manage threshold percentages and grace days for promised amounts, allowing for flexibility and precision in tracking repayment commitments.

Tracking and auditing

Easily track borrowers through delinquency stages and loan types, enabling detailed monitoring of engagement and payment behaviors. Comprehensive activity logging provides a detailed audit trail of all actions for enhanced transparency and accountability in collections. Capture every step, from interactions to triggers, to facilitate compliance with policies and regulations.

Automated calculation of fees, penalties, and charges

Automatically calculate fees, penalties, and charges based on predefined policies and conditions. Tailor rules based on loan type, delinquency, borrower segment, and regional regulations. Parameters such as rates, structures, grace periods, and caps are easily configurable for tailored collections, and automatic adjustments are tracked.

An enterprise-class solution

Provide a single platform for managing delinquency across various lending products, eliminating the need for multiple systems. Features such as delinquency tracking, fee calculations, and borrower engagement workflows for all loan types facilitate a standardized collections process. Built on a microservices architecture, the platform enables modular deployment and scalability.

High configurability

Leverage high configurability through a rules engine and process framework to adapt to specific policies and regulations. Contextual workflows streamline the management of complex scenarios such as settlements and waivers. Automation features include task transitions and batch processing for efficient bulk execution with validation.

Comprehensive vendor management

Implement robust vendor management to effectively allocate, track, and oversee third-party collection agencies and partners. Assign accounts to vendors based on configurable criteria such as risk and location to facilitate optimal handling.

Streamlined integration

Standard interfaces streamline integration with multiple lending and core product processors, and APIs and web services streamline integration with third-party systems. Batch processes enable faster and scheduled data ingestion.