Oracle has made some changes to invoices to reflect our recent branding changes.
Oracle has made some changes to the email format used to deliver invoices. Both now reflect our recent branding changes.
The invoice delivers to the Bill To contact email address provided on the order. In addition, the email recipients can also include established account-level contacts. Contact Billing Support for account-level contact setup.
The Bill To contact can make a payment, view and download invoices and payment history, and share information from the Account Dashboard. If you don’t have an Oracle account, click here to create one. Explore Billing Help to access resources such as user guides and system navigation.
To understand, watch this helpful Billing Basics video.
Once services activate, an invoice is generated and goes to the Bill To contact email address provided on the order.
Service activation (also called provisioning) puts the invoicing process in motion. Provisioning times vary by product:
Invoices are delivered after:
Net 30 days from invoice date.
Invoices are delivered via email. Once services activate, an invoice is generated and goes to the Bill To contact email address provided on the order.
The Bill To contact may also retrieve the invoice by logging into their account on the Account Dashboard.
Oracle has established email as the invoice delivery standard. Once the product delivers or services activate, an invoice generates and goes to the Bill To contact email address provided on the order. If the account has a Dunning or Account Contact on file, they are copied as well.
A contract amendment is required to change the frequency of your billing, Please contact your Sales representative or Billing Support.
To update billing information, please contact Billing Support for assistance.
To request a new tax ID number on your invoice, please contact Billing Support. Be sure to include the corrected tax ID number in your request.
No. Oracle issues invoices based on the terms of your contract.
Oracle offers four different billing frequency options:
Yes. Oracle’s invoicing policy allows for future-dated transactions to be invoiced once provisioning of the cloud service is complete. The date of the invoice will be the date the invoice is issued (not the future date). Invoices may not be generated for services that are not yet provisioned.
Oracle does not issue pro forma invoices, or produce invoices prior to an order being received, booking criteria verified, and the order fully processed.
Contact Billing Support with your concern. Please provide your invoice number so that we may identify your account. Watch this Dispute PRocess video to learn more.
Service activation (provisioning) begins the invoicing process. The timeline for provisioning varies for different cloud products, even when booked in the same order. So you may receive multiple invoices prior to the completion of your implementation.
There are several reasons why invoice values may not match the order document or customer-issued purchase order.
Multiple Invoices for a Single Order
Activation of service (provisioning) is the trigger for generating invoices. Provisioning times vary by product. For this reason, multiple invoices may be generated for a single order, resulting in a difference between the invoice amount and the ordering document.
Co-Terming
The service periods for all products on a subscription are set to expire on the same day. This is referred to as co-terming. Provisioning times vary by product, and, as a result, the period of service for products that provision later will have a shorter term than that stated on the ordering document. Costs are prorated to reflect the reduced service period. As an example:
| PaaS | January 1st–December 31st | 12 Months | $24,000 |
| SaaS | February 1st–December 31st | 11 Months | $22,000 |
Overage
Customers may use more PaaS and IaaS services than originally purchased under the Universal Credits Model. Usage above the committed amount of the subscription is billed monthly in arrears.
All services that are part of a subscription are billed together. Total contract value, subscription term, and billing frequency determine the schedule of billing. For example, a subscription with a contract value of $120,000 across a three-year term with annual in-advance billing results in 3 invoices of $40,000 each. If additional services are purchased, an invoice will be issued for the remainder of the current billing period. Billing for all orders placed for a subscription will be consolidated on future invoices.
Delays in service activation (provisioning) result in an invoice amount that is less than the amount of the entire order. Oracle does not charge for the period the service was not active.
Bursting is the use of additional capacity above the subscription rate for some nonmetered services. Oracle permits this. Total capacity (subscription quantity plus bursting) cannot exceed two times (2x) your subscription. For example, if you purchased a subscription for 4 OCPUs per month, your bursting would be capped at a total of 8 OCPUs for that service. You’d be charged per hour and billed monthly in arrears for this increased capacity, using the Pay As You Go model. Pricing for this increased capacity will be based on the current per-hour list price available at cloud.oracle.com.
Watch this overage and bursting topics video to learn more.
The POEF-1 confirms that the issuance of a purchase order is not a standard process for your company.
Pooled capacity products are not prorated based on the duration of the contract. All of the services purchased may be used at any time during the service period.
To obtain a complete explanation of your invoice based on your contract and ordering document, contact us using the email address on your invoice.
Oracle’s PaaS and IaaS cloud service subscriptions do not expire. Just continue to use the service at the end of the initial subscription period. Original pricing and discounts apply. When billed, your usage will be:
Overage is usage that exceeds the amount of Oracle Cloud credits purchased. When this happens, additional charges are incurred.
Watch this overage and bursting topics video to learn more.
Overage charges can occur if an expansion order is placed but services are not activated until after the end date of the original subscription.
Oracle’s PaaS and IaaS cloud service subscriptions do not expire. You may continue to use the service after the end of the initial subscription period. Usage will be:
Please contact Billing Support for assistance. Given the sensitivity of payment data, do not include that information in email communications.
To cancel your cloud services, contact Billing Support or your Sales representative.
There are two ways to add services to a base subscription:
The invoicing process begins at service activation (provisioning) for each product. Invoices are delivered after all products on the order have been provisioned, or 15 days, whichever comes first.
Multiple invoices may be generated for a single order if activation takes longer than 15 days.
Check to see if you have a contractual clause stating that you can request service credits. If you do, please contact Billing Support or your sales representative.
Multiple invoices may be generated for a single order in the following instances:
Subsequent invoices will be billed according to the terms of the base subscription.
The order number is in the line-item description on the invoice. There may be multiple orders for a single subscription.
Pay As You Go invoicing occurs in arrears monthly. Watch this subscription invoicing video to learn more.
Please contact Billing Support in order to update credit card or PayPal information.
Yes. You can pay invoices with a credit card if:
Credit card is the only acceptable form of payment for transactions that are less than US$2,000.00 in countries where a credit card is an acceptable form of payment. Multiple orders cannot be combined to exceed the $2,000.00 threshold.
Paying in full for an expansion or add-on order at the time of purchase is an option. Even if the billing frequency for the cloud services subscription is annual or quarterly in advance.
Upon depletion of the free cloud services promotion, your Oracle Cloud Services account will be paused. Then, you’ll have the option to continue under Pay As You Go, or to discontinue use of the cloud services. If you decide not to upgrade Pay As You Go, your account will be decommissioned, and your data will be deleted after seven days.
If you decide not to upgrade to a paid subscription, your data will be decommissioned after 30 days. If you decide to upgrade, you ’ll be charged for the actual usage of cloud services consumed within your cloud account, based on Oracle’s current price list. (see Pay As You Go rate). Charges for all Pay As You Go usage are billed in arrears monthly, subject to payment terms in the agreement. Please see page 139 of Oracle PaaS and IaaS Universal Credits Service Descriptions (PDF).
The expiration date of the promotion period is viewable in your cloud services account. Please contact your Oracle Cloud Services Advisor for more details.
If a purchase order was provided when the order was placed, the purchase order number is shown on the invoice.
If a purchase order was not provided when the order was placed, the purchase order number will not be included on the invoice. Contact Billing Support to request that a purchase order number be provided on future invoices. You will need to provide the following information:
Contact Billing Support to request that a purchase order number be provided on future invoices. You will need to provide the following information:
Contact Billing Support to request a purchase order number be provided on future invoices. You will need to provide the following information:
The line-item description matches the information provided on the ordering document. This is Oracle's contract of record.
With Oracle Support Rewards, the more you use Oracle Cloud Infrastructure (OCI), the more you save. Enrolled customers earn $0.25 to $0.33 in rewards for every $1 of eligible spend on OCI. You then apply those rewards as a payment method to reduce your tech software license support bill, even down to zero. Reductions in tech on-premises support costs are subject to regional tax regulations. Tax cannot be paid using rewards. Only the pretax support amount can be paid using rewards. For additional information, go to https://www.oracle.com/cloud/rewards/.
If you are both the bill-to contact and have been authorized to redeem rewards by your OCI Cloud Administrator you can redeem Oracle Support Rewards on eligible invoices from your Account Dashboard.
Only the Pretax Support amount can be paid using rewards. Tax cannot be paid using rewards.
Rewards can only be used to reduce the amount due on open invoices for on-premises support of Oracle technology programs. Rewards are not redeemable for cash.
If you are not already enrolled in the program, please reach out to your Sales Representative or contact Sales. If you are enrolled in the program, and have questions about using your rewards, please contact Billing Support.