Once your services are activated, an invoice will be generated and delivered to the bill-to address that you provided on the order. Activation of service (also called provisioning) sets the invoicing process in motion. Provisioning times vary by product:

• PaaS and IaaS are provisioned within a few hours.
• SaaS may take longer. Product provisioning times vary.

Invoices are delivered after:

• All products on the order have been provisioned

or

• 15 days

Whichever comes first. If service activation takes longer than 15 days, multiple invoices may be generated for a single order.

Of course. Watch this helpful video that explains cloud invoicing.

If activation for a given product takes longer than 15 days, multiple invoices may be generated for a single order. Future invoices will be consolidated.

Activation of service (provisioning) begins the invoicing process. The timeline for provisioning varies for different cloud products, even when booked in the same order. So you may receive multiple invoices prior to the completion of your implementation.

Oracle’s PaaS and IaaS public cloud service subscriptions do not expire. Customers may continue to use the service after the end of the initial subscription period. If you do, you will be billed and your usage will be:

• Tracked per hour
• Billed monthly in arrears using the Pay As You Go model

Pricing is based on the current per-hour list price for the service.

Once your services are activated, an invoice will be generated and delivered to the bill-to address that you provided on the order.

The bill-to contact may also retrieve the invoice by logging into their account on shop.oracle.com

Multiple invoices generated for a single order and co-terming are two reasons why the amount on an invoice may be less than the amount on the ordering document. Here is how:

Multiple Invoices for a Single Order
Activation of service (provisioning) is the trigger for invoices to be generated. Provisioning times vary by product. For this reason, multiple invoices may be generated for a single order, resulting in a difference between the invoice amount and the ordering document.

Co-Terming
The service periods for all products on a subscription are set to expire on the same day. This is referred to as co-terming. Provisioning times vary by product, and as a result, the period of service for products that provision later will have a shorter term than that stated on the ordering document. Costs are prorated to reflect the reduced service period. As an example:

There a couple of ways to identify the order on your invoice:

• Find the order reference number at the bottom, left of your order document. That number also appears in the invoice line description.
• If you provided a purchase order number, it will be appear on the invoice in the purchase order number field.
• To request the addition of the purchase order number on your invoice, contact us. Billing inquiry contact information is also provided on your invoice.

Oracle invoices by subscription. Multiple orders for a single subscription will be consolidated on subsequent invoices. For example: a base order with an add-on or expansion service.

Delays in service activation (provisioning) result in an invoice amount that is less than the amount of the entire order. Oracle does not charge for the period the service was not active.

During the services period, it is possible to add to the base subscription in two ways:

• Expansion: increasing the quantity of services
• Add-On: adding additional products

The invoicing process begins at service activation (provisioning) for each added product. Invoices are delivered after:

• All products on the order have been provisioned

or

• 15 days

Whichever comes first.

Multiple invoices may be generated for a single order if activation takes longer than 15 days.

Multiple invoices may be generated for a single order in the following instances:

• The service activation takes longer than 15 days
• The payment method for the expansion or add-on is different from the original order
• The purchase order number for the expansion or add-on is different from the original order

Subsequent invoices will be billed according to the terms of the base subscription.

Overage is usage that is above the purchased amount. When this happens, additional charges are incurred. To learn more, watch this video for a more detailed explanation.

Oracle permits the use of additional capacity above the subscription rate for some non-metered services. This is referred to as “bursting.” Total capacity (subscription rate plus bursting) cannot exceed two times (2x) your subscription rate. For example, if you have purchased a subscription that allows 4 OCPUs per month, your bursting would be capped at a total of 8 OCPUs for that service. You will be charged per hour and billed monthly in arrears for this increased capacity using the Pay As You Go model. Pricing for this increased capacity will be based on the current per hour list price available at cloud.oracle.com.

Watch this video to learn more.

Overage charges may be incurred if an expansion order is placed and activated after the end date of the original subscription.

Oracle’s subscriptions for PaaS and IaaS do not have:

• A contract end date
• A defined subscription period

As you continue to use your cloud subscription, an invoice will be generated. If you have depleted your prepaid subscription and continue to use any active cloud service, you will receive a bill.

If you provided us with a purchase order number when you placed your order, it will be printed on your invoice.

If you provided us with a purchase order number at the time you placed your order, it will be included on any related invoices. Please verify whether you provided a purchase order number when the order was placed.

Yes. To request the addition of the purchase order number on your invoice, contact us. Billing inquiry contact information is also provided on your invoice.

Contact us to request a purchase order number update. You will need to provide the following information:

• An invoice number
• A copy of the correct purchase order

The POEF-1 confirms that the issuance of a purchase order is not a standard process for your company.

Oracle books orders according to the ordering document, not the customer’s purchase order.

If your usage exceeds the monthly commitment amount, additional charges will be incurred and billed as overage. The cost is calculated at the same discounted rate as your monthly commitment.

Pay As You Go invoicing occurs monthly “in arrears”. Watch this video for a detailed explanation.

Check to see if you have a contractual clause stating that you can request service credits. If you do, contact us using the email address on your invoice.

Pooled capacity products are not prorated based on the duration of the contract. All of the services purchased may be used at any time during the service period.

Watch this video to learn how the invoice process works.

Software as a Service is offered as a non-metered subscription. The service configuration is determined at the time the order is placed. The cost is based on a monthly fee with a term of one to three years. Billing options are annual or quarterly in advance.

Watch this video to learn how various subscription models are invoiced.

If you’d like to change the frequency of your billing, a contract amendment is required. For further details, contact us using the email address on your invoice.

To change billing information on your invoice, contact us using the email address on your invoice.

To request a new tax ID number on your invoice, contact us using the email address on your invoice. Be sure to include the corrected tax ID number in your request.

You can make updates to your credit card by logging into your account at shop.oracle.com

Yes. A customer can pay invoices with a credit card if:

• The invoice value (inclusive of line and tax) will not exceed US$99,999.99
• A credit card is an acceptable form of payment in the country in which the contract resides and/or the order is booked

A credit card is the only acceptable form of payment for all transactions that are less than US$2,000.00 in countries where a credit card is an acceptable form of payment. Multiple orders cannot be combined to exceed the $2,000.00 threshold.

To obtain a complete explanation of your invoice based on your contract and ordering document, contact us using the email address on your invoice.

No. Oracle issues invoices based on the terms of your contract.

Oracle offers four different billing frequency options:

• Annual in advance: the total amount for the year is billed at the beginning of the billing term
• Quarterly in advance: a quarter of the total yearly amount is billed in four intervals at the beginning of each quarter
• Quarterly in arrears: a quarter of the total yearly amount is billed in four intervals at the end of each quarter. Available only for public sector customers
• Monthly in arrears: Pay As You Go and overage are billed at the end of the month based on your actual usage

Yes. Oracle’s invoicing policy allows for future-dated transactions to be invoiced once provisioning of the cloud service is complete. The date of the invoice will be the date the invoice is issued (not the future date). Invoices may not be generated for services that are not yet provisioned.

Net 30 days from invoice date.

No.

In light of recent global and environmental developments, Oracle has implemented email as the standard for invoice delivery. The Bill-To contact on file for an order receives an email notification once an invoice is available. For instructions on setting delivery preferences, navigate to Billing Help.

Bill-To contact may update the contact name, email address, bill-to, and service address for Oracle Cloud subscriptions through the Billing app on the Oracle customer store. Navigate to Billing Help for instructions. For other Oracle products, please contact Billing Support for assistance.

Buyer contact may update the billing contact name, email address, bill-to, and service address for Oracle Cloud subscriptions through the Cloud Services app on the Oracle customer store. Navigate to Billing Help for instructions. For other Oracle products, please contact Billing Support for assistance.

For updates to billing information for products other than Oracle Cloud, please contact Billing Support for assistance.

The Bill-To contact may update the credit card on file for Oracle Cloud subscriptions as long as credit card or PayPal are the payment method for all orders on the subscription. Navigate to Billing Help for instructions. If purchase order is the method of payment for some orders on the subscription, self-service is not available. Please contact Billing Support for assistance.

The Buyer contact may update the credit card on file for Oracle Cloud subscriptions as long as credit card or PayPal are the method on file for all orders on the subscription. Navigate to Billing Help for instructions. If purchase order is the method of payment for some orders on the subscription, self-service is not available. Please contact Billing Support for assistance.

Security Alert: Given the sensitivity of payment data, Oracle is committed to ensuring that it is handled securely and that its confidentiality, integrity, and availability are protected. Oracle has therefore adopted the secure practice to collect and handle customer payment data via the Oracle Store.

For instructions on setting invoice delivery preferences, navigate to Billing Help.