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Customer service solutions for utilities

Deliver seamless customer service experiences on the channels your utilities customers prefer. Oracle helps you increase customer satisfaction with faster contact center resolutions, intuitive account management tools, and proactive service communications.

Take a journey through Oracle Customer Experience for Utilities.

The benefits of Oracle service solutions for utilities

01Deliver fast and effective agent support

Provide service agents with a holistic view of each customers’ usage, billing, and interaction history to enable faster resolutions in fewer clicks. Oracle’s utility-specific agent console helps teams efficiently manage any type of customer inquiry with recommended actions that guide service interactions.

Explore Utilities Agent Service

02Offer superior utility self-service experiences

Give your customers more control over their consumption and costs. Offer customers the option to engage on their own terms with digital self-service tools that simplify account management.

Explore Utilities Digital Self Service

03Maximize field productivity and improve service interactions

Run smoother field operations by deploying the best-fit technician for each job. And give customers real-time visibility into their appointment status with mobile tools that keep your field teams connected and their schedules optimized.

Explore Utilities—Field Service

04Send proactive, personalized service information

Share usage insights and show your customers how to save on their utility bill—at the right moment. Easily produce and scale personalized campaigns and service-related communications.

Explore Utilities Outbound Communications

Oracle helps American Electric Power boost customer service and satisfaction.
Celsia partners with Oracle to deliver new products and services.
Exelon consolidates customer platforms using Oracle.
NRGi uses Oracle to reduce costs and increase customer retention.
Southern Company reinvents customer operations with Oracle.

"We wanted to provide customers and clients with reliable information, along with personalized offerings. Oracle is the best long-term partner to help solve our toughest problems.”

Customer success

NRGi sets a gold standard in customer experience

Ania Costin, Sr. Product Marketing Manager, Oracle

Five years on from a mold-breaking, six-month implementation of Oracle’s metering, billing and customer experience solution for utilities, Danish retailer NRGi is still pushing itself and the market to reduce cost to serve and increase value to its customers. Learn how NRGi continues to evolve and thrive in an open and competitive market.

Read the complete post