Run and operate services for Oracle Cloud Applications provide a range of targeted services for Oracle Fusion Cloud Applications and Oracle industry software-as-a-service (SaaS) solutions. They’re part of the portfolio of Oracle Customer Success Services (CSS). Equipped with decades of Oracle Applications experience in the cloud and on-premises, best practice methodologies, and performance-boosting tools, CSS can help improve your business operations and user productivity and relieve your IT staff from the burden of routine administrative and maintenance tasks.
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CSS helps boost user adoption and productivity through functional and technical help desk support from designated experts who understand your business requirements. Quickly adopt new application features with the aid of demonstrations and configuration assistance.
Maximize the availability and performance of critical business processes with proactive support, guidance, and prioritized issue resolution. Meet your SLA obligations when it matters the most, such as during the month-end close, payroll runs, and seasonal demand peaks.
Optimize your applications with expert technical guidance and efficient change management and quickly take advantage of new SaaS releases. Streamline your platform as a service for SaaS extensions and integrations to improve operational efficiency.
“Customer Success Services shares the same aims that we do, which is better utilization of the products and services that we have. I can’t think of another partner that would be able to put it together like that.”
Oracle Enhanced Support Services for SaaS is a comprehensive support bundle which includes a designated technical account manager for personalized and proactive support; unlimited use of Oracle Guided Learning to create customized step-by-step walk-throughs for end users; automated regression testing to validate that cloud application updates work with existing business processes and extensions; and annual health checks to help maintain optimal performance of your cloud environment.
Oracle Mission Critical Support for SaaS provides functional support to assist with the operations of your SaaS environment. Our highly experienced help desk team coupled with production lifecycle management of your critical processes, support of PaaS for SaaS extensions and integrations, and functional regression testing provides your users and technical team with rapid guidance regarding application functionality and management of your SaaS implementation, and OCI/PaaS integrations.
Oracle Mission Critical Response for Cloud enhances the support experience with technical resources to expedite the resolution of complex issues. A designated technical account manager provides prioritized issue resolution and recommends operational or architectural changes to address recurring stability and resiliency issues. A 24/7 triage team coordinates service requests, and if necessary, will engage a virtual command center of advanced support engineers to quickly diagnose and remediate critical incidents.
Receive comprehensive assistance for technical and functional requests across all Oracle Cloud Applications, including Oracle Fusion Cloud.
Maximize uptime and performance within your entire SaaS ecosystem, including integrations with the rest of your technology landscape.
Consume new SaaS quarterly updates quickly and take advantage of the latest features with release readiness oversight and regression testing.
Operate your SaaS ecosystem with confidence and increase productivity through proactive guidance from a technical account manager.
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Collaborate with the world’s leading Oracle Cloud Applications experts to help your team operate your cloud environment to desired results.
Train and assist your end users effectively to increase application adoption and confidence.
Create competitive advantages by making the most of the new functionality included in each quarterly SaaS release.
Run your cloud applications at the highest productivity, security, and cost efficiency available so you can maximize the return on your Oracle investment.