Back Search Search by voice
Sign In
Back Oracle Account
Cloud Account Sign in to Cloud

No results found

Your search did not match any results

We suggest you try the following to help find what you're looking for:

  • Check the spelling of your keyword search.
  • Use synonyms for the keyword you typed, for example, try “application” instead of “software.”
  • Try one of the popular searches shown below.
  • Start a new search.

 

Trending Questions

Your Evolution: Moving from Siebel to Oracle CX

As a Siebel customer you have come face-to-face with a new iteration of the cloud era, one where customers’ expectations and behaviors are rapidly changing. Adapting is no longer enough; you must evolve your customer experience solutions to continuously align to this new world. How? By migrating to the best cloud-based CX platform—one that continues to support your strategic Siebel roadmap.

To learn more, schedule a 1:1 innovation session with an Oracle CX expert.

Your CX Evolution

Oracle CX

Welcome to the Experience Economy, a time where the experience you provide to your customer is more important than the products or services you sell. Consumers today demand seamless experiences, catered to how and when they chose to interact. And their demands constantly change, something which causes issues for Seibel users whose processes and systems have not been built to handle the speed of change.

But the news is not all bad. Siebel customers that move to Oracle CX can maintain all of their strategic roadmaps, but get out of the IT business and focus on what matters today—obtaining and retaining customers.

So whether you are looking to shift off of Siebel gradually, leverage Siebel as part of a hybrid, best-of-breed solution, or fully modernize off the Siebel footprint, cloud-based Oracle CX offers the roadmap you need to support your customized evolution.

CX Marketing

Create personalized, meaningful experiences for customers with improved data quality, consistent experiences across channels, and more relevant messaging.

  • Increase quality of leads by connecting marketing and sales programs.
  • Understand the business intent of prospects and customers and engage them with a consistent and unified voice through personalized content at scale.
  • Unify, sync, and augment customer data across entire customer journey, from awareness to purchase to support to advocacy.
  • Reach the right customer, with the right message, at the right time.

CX Sales

Engage customers earlier. Accelerate and close more deals. Drive smarter sales with mobile support, AI-based guided actions, anytime access, sales dashboards, and email/chat integrations (such as Outlook, Office 365, and Slack). With CX Sales, you get:

  • Complete sales capabilities with strengths in lead management, CPQ, and partner relationship management (PRM)
  • Easy-to-use productivity tools to keep sales reps on track with the information and guidance they need to close more deals

CX Service

Empower service and other lines of business to connect with customers on their preferred channels at their preferred times, all while providing a personalized (yet consistent) brand message.

  • Reduce the volume of interactions in contact center through guided assistance and AI capabilities through web- and mobile-branded self-service
  • Leverage predictive analytics and machine learning to identify opportunities to improve service quality
  • Utilize best-of-breed Knowledge Base capabilities, including guided step-by-step assistance
  • Provide quick, consistent, proactive (and reactive) customer service across multiple channels, including email, phone (CTI), chat, video chat, co-browse

CX CPQ

Optimize, automate, and speed up the selling process through (first time) accurate quotes, price and discount optimization, upsell/cross-sell opportunities, guided selling, and connected customer intelligence.

  • Streamline the entire opportunity-to-quote process for both sales reps and channel partners
  • Reinforce best practices and remove bottlenecks through automated workflow and margin control
  • Automatically generate 100 percent accurate, customer-friendly quotes in minutes
  • Price optimally using embedded machine learning capabilities

CX Commerce

Stay ahead of consumer demands and competitors, simplify connections, streamline site management, gain ultimate brand control, accelerate time-to-market, and grow your online revenue.

  • Go live quickly with either B2C and B2B in a single SaaS platform
  • Easily customize your brand experience without limits
  • Consolidate everything you need in one place
  • Innovate and grow with a proven leader

How Does Your CX Stack Up?

Take this one-minute assessment to find out how your experiences compare to your peers. Assess your current proficiency and how well your CX is prepared for the future.

Customer Successes

Learn how companies are using Oracle CX to transform their businesses and engage customers in new and better ways.

Mack Trucks
Mack Trucks

Director of Marketing Communications Neil Tolbert explains how Oracle Marketing Cloud transformed the company’s marketing function while documenting its contribution to sales.

Panasonic
Panasonic

Senior Manager of Customer Service and Business Systems Rhiannon Ainge explains how Oracle CX Cloud has played a pivotal role in supporting Panasonic’s strategy and vision.

Freddie Mac Drives Marketing Innovation with Oracle
Freddie Mac

Senior Manager Digital Strategy Jessica Gessner explains how Oracle CX Cloud empowered their teams to intelligently assess diverse consumer data points and solidify relationships.

Digital Transformation of Customer Experience Management: The Role of Cloud Technology

Join Oracle Director of Product Management, Austin Miller, and Aberdeen Analyst, Omer Minkara‏, in this on-demand webinar and discover how digital transformation influences customer experience programs.

In the News

Transform Your Business

CX TECH
The Cost of CRM Software: Cloud vs. On Premise

You may agree with the point of view that old technology cannot compete with new technology. Indeed, the largest customer relationship management (CRM) software vendors in the market will have you believe this is true...

INSIGHTS
Is the Cloud Safe?

Gauging by the standards of traditional businesses, the cloud is a toddler that splashed onto the scene just recently. When viewed in the context of the rapid IT evolution, though, this technology is already quite mature...

CX TECH
5 Reasons You’re Falling Behind in Customer Experience

A recent Brandwatch study has given us a look at some of the top brands in the US when it comes to customer experience. The study evaluates brands on factors like emotion elicited, perceived value, and service provided...

CX TECH
3 Ways Cloud Technology Improves Customer Experience

The 2018 IDG Cloud Computing study revealed that 73% of organizations have at least one application or a portion of their computing infrastructure in the cloud. And when it comes to customer experience, 57% of survey respondents...

VOICES
These Chatbot Examples Are Pioneering the Future of CX

This Atlanta-based healthcare system has been using a HIPAA-compliant chatbot to help prospective patients find answers to their questions, faster. Now 8 months old, this chatbot has fielded more than 16,000 conversations...

CX TECH
Machine Learning vs Artificial Intelligence – Understanding New Business Technologies

Artificial intelligence (AI) has been the stuff of science fiction for decades, yet technology is finally bringing intelligent computer systems to life. While Elon Musk has warned that AI could create immortal dictators...

Discuss your unique evolution path to the cloud today.