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Deliver service through any channel at any time, while balancing automation with high-value customer engagement. Oracle CX Service (part of Oracle Cloud CX) offers solutions for B2C, B2B, and field service to help your business exceed customer expectations.
Oracle is named a Gartner Magic Quadrant Leader for CRM Customer Engagement Center for the 9th year in a row, thanks to our track record of continuously delivering innovation and our ability to execute.
Learn new ways to improve customer service. Bring authenticity, empathy, and context to every interaction. Get the insights needed to succeed in this new economy. Watch a replay of our Oracle Cloud Virtual Summit event.
Learn how to connect data and use the resulting customer intelligence as a differentiator within your customer service organization. Gain improved efficiencies, a better customer experience (CX), and revenue growth.
Balance self-service and assisted service to build meaningful connections with customers on their preferred channels. Oracle CX Service delivers personalized, seamless interactions throughout the customer journey.Watch the CX Service video (1:16)
Exceeded customer expectations by predicting the need for service, automating processes, and delivering tailored responses to each customer at the right time. Oracle CX Service streamlines your service strategy and accelerates business transformation.Find ways to better serve your customers (1:37)
Remove complexity for your service team in the contact center, out in the field, and in person. Through unified applications, prescriptive user interfaces, and AI, Oracle CX Service helps them focus on customers to build trust and deliver a better experience.The key to B2B customer service excellence
Deliver end-to-end field service, improve visibility, on-time arrival, and productivity of your field workers with Oracle Field Service. Keep customers informed throughout the process and ensure problems are fixed right the first time.Blog: 7 time leader in field service management
Recharge agents with a simplified, automated experience that helps them offer seamless and meaningful service anytime and anywhere on customers’ preferred channels.
Streamline interactions and jump-start collaboration between multiple teams while connecting front-office with back-office applications to create a 360-degree view of customer accounts throughout their journey.
Keep customers informed throughout the entire service lifecycle while improving the productivity of your field service operations. Empower your team with mobile tools on any device.
Provide the flexibility of multiple touchpoints and action-oriented interactions to meet real-time demand. Proactively engage with your customers anywhere, anytime through intelligent chat and advisor tools.
Use your contact center, a key access point into your brand for customers, to deliver fantastic customer service and improve first-contact resolution. Service Center helps your agents focus on the customer instead of multiple applications.
Unify service and support team knowledge to increase customer satisfaction through a robust, scalable knowledge management solution. Leverage superior search capabilities to deliver a seamless, consistent experience across all channels, from self-service and contact center to communities and social sites.
Give your customers personalized, agile, and transparent support throughout their journey. Oracle Intelligent Advisor automates decisions and energizes service experiences.
Maintain accurate records and fight rogue customer data. Oracle Customer Data Management for B2C Service connects systems to the Customer Data Hub, verifies global address information, and intelligently matches and removes duplicate records.
Learn how companies around the world rely on Oracle CX Service to deliver differentiated and meaningful customer experiences.
In times of crisis, customer service organizations need to rapidly respond to changing information and support new and unpredictable inquiries. Flexible knowledge management solutions, configurable service center infrastructure, and the ability to automate rules and workflows are a must.Read the full post
Personalize interactions with a 360-degree view of customers. Seamlessly connect touchpoints across digital channels, contact centers, and field engagements.
Drive value, brand equity, and effectiveness by offering customers various choices to engage across all channels—anywhere, and any time.
Consistently give a single, correct answer with superior knowledge management, web, and mobile self-service capabilities.
Predict, augment, and optimize the customer experience (CX) and improve resource utilization using automation and intelligence.
Provide a unified view of your business and empower your customer service agents, who are on the front line of CX, to meet and exceed customer expectations.
Get expert insights on how you can better support the critical role that customer service plays in your CX strategy. Download our three-part Guide to Modern Customer Service.
Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle CX. You'll find all of these resources and more in the Oracle Help Center.
Oracle University provides learning solutions to help build cloud skills, validate expertise, and accelerate adoption. Learn more about training and certification you can rely on to ensure your organization's success.
Cloud Customer Connect is Oracle's premier online cloud community—specifically designed to promote peer-to-peer collaboration and sharing of best practices, enable members to keep pace with product strategy, and provide a cloud solution feedback channel directly to Oracle development. Within this community, members benefit by leveraging the collective knowledge of Oracle Cloud customers and product experts.
Discover how Oracle CX Service can help keep your customers coming back for more.
Learn how our CX ISV program puts you on the fast track to new business opportunities in the cloud.
Read or subscribe to the latest CX strategy, technology, and innovation news.
Talk to a member of our team about Oracle Cloud CX.