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Oracle Customer Success—Makkah Medical Center
Makkah Medical Center Increases Productivity Using Engineered Systems
ShareOracle Database Appliance has enabled us to boost hospital productivity by reducing application response times by 10x and reporting times by 30x, and by providing us with the infrastructure to process all medical insurance claims electronically.
Makkah Medical Center Improves Service Delivery by Boosting Application Performance by 60% and Maximizing Database Uptime
Makkah Medical Center is the largest private hospital in Makkah city. The center provides a range of both inpatient and outpatient healthcare services, including in the fields of neurology, ophthalmology, and pediatrics, as well as general surgery and plastic surgery. Makkah Medical Center has 32 outpatient clinics and nearly 200 beds, and uses the most modern medical equipment and techniques such as magnetic resonance imaging (MRI), computed tomography (CT) scans, dual-energy x-ray absorptiometry (DXA) machines, and picture archiving and communications systems (PACS) to ensure optimal patient care.
Business Challenge
- Increase productivity by improving the performance of the hospital management information system (HMIS) to deliver a range of services such as patient registrations and appointments and managing electronic medical records
- Move from manual to electronic claims processes to speed back-office operations and minimize the large amounts of paper generated per patient for medical insurance companies—for example hospital receipts, laboratory and pharmacy records, and medical service approvals
- Minimize system downtime and reduce the effort and cost to resolve software, hardware, and network support issues involving multiple vendors
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Reduce hardware total cost of ownership (TCO) while providing scalability to rapidly launch new hospital services
Results
- Improved overall performance of hospital applications by 60% and reduced response times 10x by deploying Oracle Database Appliance—boosting productivity by enabling 200 professional users to more rapidly administer thousands of patient files, invoices, and insurance claims
- Eliminated hundreds of thousands of paper documents per month—such as patient reports, medical sheets, and letters of approval from insurers—by transitioning from manual to electronic claims processes, an impossible practice with previous server configuration
- Increased efficiency across a range of application processes, for example reducing time to process monthly insurance claims from 5 hours to 30 minutes
- Enhanced security of hospital and patient information and ensured that electronic services are always operational for hospital staff by minimizing system downtime with a reliable hardware appliance that provides instant failover in combination with Oracle Real Application Clusters
- Increased performance of HMIS applications by upgrading to Oracle Database 12c and consolidating disparate instances onto a single database which can comfortably process the medical center’s 1,000 queries, 2,000 transactions, 100 reports, and 6 batch jobs per day
- Enabled electronic claims to be run at the click of a button from a single database system—previously taking up to two days to gather and process information from legacy HP machine—ensuring that claims are always ready on the first day of each month
- Processed monthly accounts receivables 6x faster—in 20 minutes instead of 2 hours as previously—and cut time to run daily statistical reports by a factor of 30, from 30 minutes to just 1 minute
- Improved agility thanks to a standardized hardware and software platform that speeds development and testing and enables faster deployment of hospital services for patients
- Reduced TCO of infrastructure supporting the medical center’s business-critical applications thanks to simplified deployment, lower support and maintenance costs, and the ability to scale with pay-as-you-grow software licensing
- Ensured faster resolution of hardware and software issues thanks to 24/7 assistance from Oracle Premier Support, while also benefitting from the simplicity of a single-vendor solution which eliminated previous integration issues
- Saved time and money with a plug-and-go deployment and automated management, and eliminated implementation risk by using a fully integrated and tested database appliance
We selected Oracle Database Appliance over alternatives from HP and Dell because it combines storage, server, networking, operating system, database, and applications in a single machine. This considerably simplifies our management of the technology underpinning all functions of the medical center.
About Makkah Medical Center
Headquarters
Makkah, Saudi Arabia
Employees
600
Annual Revenue
US$20 million
Makkah Medical Center’s facilities include six operating theaters in addition to ten intensive care unit (ICU) beds, ten neonatal intensive care unit (NICU) beds, and six delivery suites. The center provides a wide range of healthcare services, including in the fields of neurology, ophthalmology, and pediatrics, as well as general surgery and plastic surgery, and uses the latest technology such as magnetic resonance imaging (MRI), computed tomography (CT) scans, dual-energy x-ray absorptiometry (DXA) machines, and picture archiving and communications systems (PACS).
Partners
Makkah Medical Center worked with Oracle Partners Taqniyat and Raya International Services for its Oracle Database Appliance implementation.
In the first part of the deployment, Oracle Partner Taqniyat conducted the hardware installation and configuration, including hardware connectivity and software, database, and network configuration. For the second part, Raya International Services, an Oracle Platinum Partner, conducted the data migration and go-live phases, including testing all modules and coordinating evaluations by key users from each department.
“We selected Raya because of its deep history of successful projects in the medical field. The coordination between the two Oracle Partners was remarkable from the first day, and the entire implementation was completed smoothly, on time and within budget,” Abass said.