Oracle Premier Support for Systems

Award-winning Support for Oracle Servers and Data Storage Systems

Oracle Premier Support for Systems provides the essential services and resources your business needs to maintain the availability of your systems and the business applications they support.


Get the Most From Your Systems Investments

You've made a significant investment in Oracle systems. Our mission is to help you get the most of that investment. With Oracle Premier Support for Systems, you can expect the highest level of fully integrated support for your Oracle servers and storage systems.

  • Award-winning, 24/7 service and support to help you keep your Oracle systems running at peak performance
  • Comprehensive systems coverage that includes single-point accountability for Oracle server and storage hardware, integrated software (for example, firmware), and operating system software (Oracle Solaris, Oracle Linux, and Oracle VM)
  • Fast answers and prompt resolution with around-the-clock access to Oracle product experts, hardware service, and self-help technical resources
  • Tools and resources to proactively mitigate risk, simplify day-to-day IT operations, and maximize system performance, including Oracle Enterprise Manager Ops Center software
  • Access to Oracle operating system patches, security updates, enhancements, and upgrades without additional license or support fees

For qualifying mission-critical systems, you can opt for additional assistance through Oracle Business Critical Service for Systems.

Oracle Auto Service Request

Resolve system issues faster with Oracle Auto Service Request. See how expedited diagnostics, automatic service request (SR) generation, priority SR handling, and automatic parts dispatch provide the fastest avenue to restoring system availability if a hardware fault occurs.

Navis India Technologies
Customer Story

Navis India Technologies ensured high system availability and met service-level agreements with Oracle Premier Support for Systems.

Nomura Research Institute
Customer Story

Nomura Research Institute shortens monthly batches by 18 hours, increases competitive edge, and reduces operating costs.

Aziende Industriali Municipali Vicenza
Customer Story

AIM empowers Vicenza Municipal Services Management with high availability database solution on cost-effective cnsolidation platform.

JSC Bank of Georgia
Customer Story

Bank of Georgia strengthens market-leading position with maximum availability and engineered architecture.