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Oracle Lifetime Support Policies—Hardware and Operating Systems

Oracle Lifetime Support
Expect Lifetime Support

Simple, predictable, and flexible—enjoy the benefits of the industry's most comprehensive support coverage.

Lifetime Support Stages for Your Oracle Products

Benefits of Lifetime Support Hardware

  Premier Support Extended Support for Operating Systems Sustaining Support for Operating Systems
Operating system, integrated software, and integrated software option releases Yes Yes Yes
24x7 assistance with service requests Yes Yes Yes
Access to My Oracle Support including Knowledge Base Yes Yes Yes
Operating system, integrated software, and integrated software option updates Yes Yes Pre-existing
Security alerts and updates Yes Yes Pre-existing
Critical patch updates Yes Yes Pre-existing
Onsite hardware support Yes No No
Upgrade tools and scripts Yes Yes Pre-existing
Access to Platinum Services Yes Yes No
Certification with most existing Oracle products/versions Yes Yes Pre-existing
Certification with most existing third party products Yes Yes Pre-existing
Certification with most new third party products Yes No No
Field change orders – system modification recommendations Yes No No
Backport of fixes for Oracle Linux and Oracle VM releases Yes No No
Right to use Oracle Management Pack for Linux Yes Yes Yes
Right to use Oracle Enterprise Manager Operations Center Yes Yes Yes
Access to Oracle Enterprise Tape Analysis and Data Recovery Service Yes No No
24x7 access to Oracle Unbreakable Linux Network Yes Yes Yes

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