As a responsible producer of hardware products, Oracle offers various take back programs that allow our customers and suppliers to return excess used products or materials. These programs help protect the environment and provide valuable services to our customers. All returns are managed via the Oracle Returns Management System (ORMS). Registration and process instructions are included in the take back program descriptions below.
Oracle manages excess and end-of-life electronic equipment based on a reuse, reclaim, and recycle strategy.
There’s no charge to the customer for pickup, transport, or recycling.
It’s the customer’s responsibility to erase all data on returned products, such as hard disk drives and solid-state drives, before pickup by Oracle. On-site disk wipe services can be offered as an option to customers if they adhere to specific terms and conditions.
Financial credit may be available if there’s reuse potential.
For selected systems, we offer deinstallation support at no charge.
Oracle helps you dispose of and recycle your excess used Oracle-branded products in an environmentally responsible manner. Oracle applies the reuse, reclaim, and recycle strategy as a best practice. There’s no charge to the customer for transportation and recycling.
The following are Oracle's take back programs:
If you require additional support while entering a return request in the Oracle Returns Management System, please email your contact information, country, and a description of the issue to the Oracle Returns Group. A take back coordinator in your region will respond to provide assistance.