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Oracle Order Management

Increase profit margins, improve customer service, and execute orders faster. Oracle’s end-to-end, omnichannel, order-to-cash solution orchestrates orders across multiple systems, simplifies product configuration, enables dynamic pricing and global order promising.

Discover Oracle Cloud Order Management in these product tours

Oracle Fusion Cloud Order Management

Unify customer experience

Gain frictionless order orchestration and fulfillment by streamlining end-to-end order flow processes across multiple ERP and existing order management systems. Automate the entire process from order capture, settlement, and post-sales care.

Capture complex orders

Improve customer satisfaction by capturing and validating orders online to ensure fewer processing exceptions and faster order execution. Orchestrate seamless ordering and complex product deliveries with associated services.

Fulfill with flexibility

Meet your customer requirements with multiple fulfillment options such as drop-ship, back-to-back, and configure-to-order.

Outpace business change

Meet changing market needs by easily configuring your own, unique processes to innovate and make modifications. Make better decisions through end-to-end visibility and analytics on orders, inventory, shipments, supply, and invoices.

Manage exceptions

Keep your customers happy by preemptively addressing at-risk-orders in time to take corrective action. Gain real-time visibility into order status and conduct what-if analysis to evaluate and pick the best option.

Build price segmentation

Group customers based on buying characteristics and price sensitivities to better position your products and services. Create pricing strategies to achieve best returns.

Maximize profit margins

Ensure that your revenue targets are met by setting segment-specific target prices that capture your customer’s perceived value of products. Use flexible-price modeling to develop pricing rules that align with your corporate margin objectives.

Deliver dynamic pricing

Deploy dynamic pricing strategies across the enterprise with a flexible, easy-to-use administration feature set. Model complex pricing scenarios to create pricing processes that are tailored to channel and business practices.

Enforce pricing policies

Leverage pricing guidelines to control discounting discipline, protect profitability and comply with corporate policy. Centralize pricing to ensure consistency across sales channels with a flexible, service-based architecture.

Apply changes rapidly

Meet your business objectives by quickly implementing pricing changes. Update large volumes of pricing data using efficient maintenance tools.

Solution configurator

Simplify the configuration of complex, customizable products and services using an intuitive, visual, user experience. “Finish It For Me” capability lets the configurator make the remaining selections after users make a minimal set of selections.

Optimize product offering

Match customer requirements to the best- possible solution through guided configuration modeling, that tailors products and services to your customer’s unique specifications.

Accelerate order-to-production

Ensure the timely, accurate submission of order-to-production by reducing the manual steps needed to build configured orders. Eliminate order errors and the associated cost of rework by limiting customer configuration choices to only valid options.

Make better decisions

Enable users to make informed decisions about their selections based on real-time pricing, including option pricing and the total price of the configuration.

Ensure model continuity

Ensure model continuity across your entire quote-to-cash process by embedding Oracle Configurator Cloud into all your sales channels.

Exceed customer expectations

Promise fast, reliable delivery dates every time. Schedule ship-from-stock, drop ship, and make-to-order items based on actual product availability and delivery capacity.

Dynamically source supply

Automatically select the best supply source that can buy, make, or transfer items to meet demand. Use zone-based and profitable-to-promise sourcing to find supply that optimizes cost and on-time delivery.

Commit to the sale

Increase on-time shipment and maximize your profitability by leveraging open purchase orders, supplier capacity, and in-transit and planned supplies when promising orders.

Fulfill complex orders

Reduce shipping costs by consolidating line items to ship together or deliver on the same date. Schedule configure-to-order items by adjusting supply sources, lead times, and availability. Manage drop-ship and back-to-back orders.

Proactively manage backlog

Prioritize and reschedule backlog orders to allocate scarce supply to prioritized customers, channels, or geographies. Reserve local supply for short lead-time orders and source long-term orders from upstream capacity.

Optimize channel rebate program performance

Simplify trade promotion management processes, minimize claim errors, disputes, invalid deductions, and automate settlement for better cash flow and profitability.

  • Supplier ship and debit
  • Deductions and settlement

Order Management customer successes

Customers in diverse industries across the globe leverage Oracle Cloud Order Management to drive operational excellence and customer satisfaction.

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order management

Order Management benefits

order management benefits

How to optimize omnichannel commerce and order fulfillment

Erin Sun, Director of SCM Product Marketing, Oracle, and Shad Stalians, Senior Manager of CX Product Marketing, Oracle

In omnichannel commerce, customers are more informed and hold more power than ever. They expect an effortless ordering experience, from search and discovery, to the moment the order is delivered.

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Cloud readiness

Learn what’s new in the latest Order Management release

Review readiness material to learn what’s new in your Order Management service and plan for quarterly updates.

Additional information


Access a library of documentation

Oracle Help Center provides detailed information about our products and services with targeted solutions, getting started guides, and content for advanced use cases.

Customer community

Join a community of your peers

Cloud Customer Connect is Oracle's premier online cloud community. With more than 200,000 members, it's designed to promote peer-to-peer collaboration and sharing of best practices, product updates, and feedback.

Cloud learning

Develop your Order Management skills

Oracle University provides you with free training and certification you can rely on to ensure your organization’s success, all delivered in your choice of formats.

You may also be interested in

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Cloud Logistics

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Cloud CX Sales

Optimize customer experience

Get started

Request a live demo

Take a walkthrough with one of our SCM experts.

Take a tour

Explore the suite on your own.

Contact sales

Talk to a team member about Oracle Cloud SCM.