European Union Restricted Access (EURA) and SaaS Security

A.  EU data centers

EURA ensures that applicable Oracle Fusion customer service environments are hosted in data centers in the EU; currently the primary data center is in Frankfurt.

B.  EU data access

Controls are in place to ensure Oracle grants only EU-based personnel access to the cloud service and customer data for the purposes of service management. These access controls are designed to verify that personnel are employed in the EU. In addition, when logging in remotely from non-Oracle locations, IP-based geo-fencing is applied to verify that personnel are physically present in the EU.

By restricting data storage to EU data centers and by applying data access controls, EURA can help customers address their EU data residency needs.

On top of the Oracle Corporate and service-specific controls available within Oracle solutions, additional security features are made available with EURA.

1.  Oracle Break Glass for Fusion Cloud Service

Break Glass for Fusion Cloud Service enables customers to restrict and control Oracle's access to customer data stored in the Oracle Fusion Cloud Service database. By using Oracle Break Glass for Fusion Cloud Service, customers can control access to passwords required for data-level access to the Oracle Fusion Cloud Service database. With Oracle Break Glass, Oracle personnel cannot access the customer cloud environment to troubleshoot any issues unless they have approval from the customer.

In addition to such controlled access, data at rest is secured using Oracle Transparent Data Encryption (TDE) and Oracle Database Vault. Oracle requires use of the TDE master key to operate the database of the Oracle Fusion Cloud Service but only retains a copy of the latest key provided by the customer.

• Customer data in the database is encrypted at rest using TDE, and access is logged and audited using Database Vault.
• Break Glass access is time bound; it secures customer data by requiring customer approval for Oracle personnel to access the environment.
• Break Glass provides only temporary access. The access credentials are programmatically reset after a preconfigured amount of time, typically 72 hours.
• Break Glass access is audited and logged, and reports are available.

Customers can upload, remove, or restore their TDE master encryption key from the Applications Console.

2.  Oracle Data Masking for Fusion

Companies run the risk of exposing sensitive data when copying production data into nonproduction environments to develop new apps, run tests, or perform data analysis. However, to perform real-world testing, nonproduction users need to access representative datasets.

Oracle Data Masking reduces this risk by replacing the original sensitive data with fictitious data so that the data can be shared safely with nonproduction users.

With Data Masking, customers can

• Limit sensitive data proliferation: Growing security threats have increased the need for companies to limit the exposure of sensitive information. At the same time, copying production data for nonproduction purposes, such as testing and development, proliferates sensitive data, expands the security and compliance boundary, and increases the likelihood of data breaches.
• Share what is necessary: Often companies have to share a production dataset with internal and external parties for various reasons. In some cases, it is efficient to extract and share a portion or subset of information instead of sharing the entire production dataset.
• Implement data minimization: Data privacy regulations, such as the GDPR, promulgate data minimization principles. Limiting sensitive information in nonproduction environments can help address these principles because these environments are often accessed by a larger number of users with more privileges than typical in-production systems.

3.  Restricted database access and bring your own key (BYOK) for Oracle Fusion Cloud Enterprise Performance Management (EPM)

This feature enhances Oracle Fusion Cloud EPM security by allowing customers to bring their own key, which is used to encrypt the database access key. This feature is available to all Oracle Fusion Cloud EPM customers, not just those provisioned to EURA environments. All data in the relational database is encrypted at rest, and the customer-provided key is used to encrypt the database access credentials. Management of this key is provided by the customer. This feature can be used with the Restricted Database Access feature, which provides restricted access to customer data by Oracle development and database administrators (DBAs). With this feature enabled, access is controlled and authorized by the customer. DBAs do not have access to customer data. All access to the customer database is audited and made visible to the customer.

Oracle enables Oracle Fusion Cloud EPM customers to restrict and control Oracle access to customer data stored in the EPM cloud service relational database. When activated, Oracle personnel cannot access the customer cloud environment to troubleshoot any issues unless they have approval from the customer.

• In addition to controlled access, data at rest is secured using Oracle Transparent Data Encryption (TDE).
• Relational database access is time bound; it secures customer data by requiring customer approval for oracle personnel to access the environment.
• Once permitted by the customer, relational database access is audited and logged, and access reports are made available to the customer’s service administrators.

To learn more, contact your Oracle sales rep and ask about Oracle EURA for Oracle Fusion Applications.