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Oracle Platinum Services

Enhanced support—no additional cost.

Oracle Platinum Services offers enhanced support at no additional cost to Oracle customers running certified system configurations (PDF). Coverage includes 24/7 fault monitoring, accelerated response, and system patching services.

Read the data sheet (PDF)

Overview
Software
Systems
Engineered Systems
Resources

Maximize Availability and Performance

Disruptions in IT systems availability can seriously impact your business. When you choose the extreme performance of Oracle Engineered Systems you can also gain access to enhanced support for high availability and performance—Oracle Platinum Services—at no additional cost on certified configurations.

Monitoring and Patching Included

Customers with Platinum Certified Configurations can access the enhanced support of Oracle Platinum Services under their existing Oracle Premier Support agreement.

In addition to receiving the complete support essentials with Oracle Premier Support, qualifying Oracle Platinum Services customers also receive:

24/7 Oracle remote fault monitoring
Industry-leading response and restore times:
- Five-minute fault notification
- Fifteen-minute restoration or escalation to development
- Thirty-minute joint debugging with development
Patch deployment performed by Oracle up to four times per year

Cerner Saves Time with Oracle Platinum Services

David Dvorak discusses how Oracle Platinum Services allows him to fully capitalize on his Oracle Exadata investment and provides an amazing level of service—saving time and gaining predictability at no extra cost. (2:58)

Reliance Commercial Finance Minimizes Business Risk

Reliance Commercial Finance recommends Oracle Platinum Services as a differentiator that accelerates their product release cycle, minimizes business risk, and maintains uptime at no additional cost. (2:23)

VTB24 Increases Operation Efficiency, Lowers Cost

Alexander Khokhlov, Deputy Head of System Administration Division at VTB24, discusses how his company leverages Oracle Platinum Services to reduce administration/human resources costs by 30% while maintaining optimum system performance. (2:26)

Sprint Drives IT and Business Gains with Exadata

Hear how Sprint uses Exadata to change the way it runs its business with dramatic improvements in performance, data center savings, storage savings, and support. (2:35)

Extreme Support Value

Monitoring and patching by Oracle means you can focus on strategic projects and core business operations instead of administrative tasks and fighting fires.

Are you ready to take advantage of Oracle Platinum Services? Learn more by reviewing the resources on this page and by taking the next steps outlined to the right.