Oracle Linux Support

Oracle’s worldwide, around-the-clock, cost-effective Linux support is offered in 145 countries for traditional, cloud-based, or virtual environments.

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Oracle Linux Support benefits

Customers rely on the Oracle Linux to run many of their most important IT systems. As part of our commitment to long-term stable availability of the operating system, Oracle Linux Premier Support and Oracle Linux Basic Support for Oracle Linux Releases 5, 6, 7, 8, and 9 are available for ten years from the release date of the Oracle Linux program. Support for an Oracle Linux program may be extended for additional years with Oracle Linux Extended Support, followed by lifetime Sustaining Support. This is just part of Oracle’s unique Lifetime Support Policy that enables customers to move to new versions of software when they're ready. Refer to the Oracle Open Source Support Policies (PDF) and the Lifetime Support Policy: Coverage for Oracle Open Source Software (PDF) documents for details.

Support coverage	Description	Premier Support	Basic Support
24/7 telephone and online support	Oracle delivers 24/7 technical support from product experts who are focused on resolving issues to minimize customer business impact.	Yes	Yes
Around-the-clock access to enhancements, updates, and errata	24/7 access to Oracle Unbreakable Linux Network (ULN), which provides a web interface where customers can review and manage the software channels available to different systems and platforms.	Yes	Yes
Oracle Enterprise Manager for Linux management	Oracle Enterprise Manager base installation is included with every Oracle Linux Support subscription.	Yes	Yes
Oracle Linux Manager	Oracle Linux Manager provides tools for managing the Oracle Linux software life cycle. It also helps automate a kick-start installation, system configuration, and maintenance tasks.	Yes	Yes
High availability with Oracle Clusterware	Oracle Clusterware, an enterprise high availability software solution, is included with Oracle Linux Support subscriptions.	Yes	Yes
Comprehensive tracing with DTrace	DTrace, a dynamic tracing framework, provides insight into the behavior of the operating system and user programs in real time.	Yes	Yes
Oracle Linux load balancer	Load balancers in Oracle Linux manage network traffic by routing client requests across all the servers that can fulfill those requests. The HAProxy feature provides load balancing and high availability services to TCP and HTTP, while Keepalived performs load balancing and failover tasks on both active and passive routers. The NGINX feature can also be used in Oracle Linux for load balancing.	Yes	Yes
Comprehensive indemnification	Oracle is committed to the success of the Linux operating system and will stand behind its support offering by providing indemnification for intellectual property claims raised against our customers. This indemnification is offered for all Linux users supported by Oracle and is included with Oracle Linux Support.	Yes	Yes
Container runtimes	Podman, Buildah, and Skopeo are a set of tools available for Oracle Linux 9 and 8 that customers can use to create, run, and manage applications across compatible Oracle Linux systems by using Open Container Initiative–compatible containers. Oracle Container Runtime for Docker, available for Oracle Linux 7, allows customers to create and distribute applications across Oracle Linux systems and other operating systems that support Docker.	Yes	Yes
Oracle Linux Virtualization Manager	Oracle Linux Virtualization Manager is a server virtualization management platform that can be easily deployed to configure, monitor, and manage an Oracle Linux kernel-based virtual machine (KVM) environment with enterprise-grade performance and support from Oracle.	Yes	No
Zero-downtime patching with Ksplice	Oracle Ksplice updates the Linux operating system (OS) kernel, hypervisor, and key user space libraries while the OS is running, on-premises or in the cloud, without a reboot or interruptions. Oracle Linux Premier Support customers can increase the security, reliability, and availability of their Oracle Linux systems—as well as those running other Linux operating systems, such as Red Hat Enterprise Linux, CentOS Linux, and Ubuntu—by applying kernel updates using Ksplice without rebooting.	Yes	No
Oracle Linux Automation Manager/Engine	Oracle Linux Automation Manager and Automation Engine, based on the open source AWX and Ansible projects respectively, enables users across an organization to create, share, and manage infrastructure automation tasks.	Yes	No
Oracle Cloud Native Environment	Oracle Cloud Native Environment is software for configuring, deploying, updating, and upgrading infrastructure for running cloud native applications and orchestrating microservices. It includes Cloud Native Computing Foundation–certified Kubernetes module, container runtimes, service mesh, storage, networking, observability, and diagnostics.	Yes	No
Gluster Storage for Oracle Linux	Gluster Storage for Oracle Linux is a scalable, distributed file system that aggregates disk storage resources from multiple servers into a single global namespace.	Yes	No
Oracle Linux high availability services support	High availability services in Oracle Linux are comprised of several open source packages, including the Corosync and Pacemaker features. Customers set up and configure the Pacemaker and Corosync technologies to create a high availability cluster that delivers continuous access to services that are running across multiple nodes.	Yes	No
Premier backports	Backporting of fixes, using commercially reasonable efforts, for any Oracle Linux program listed on the backport schedule and released from Oracle for a period of six months from the release date of the Oracle Linux program. The Backport Schedule is available at linux.oracle.com/backport-schedule.html	Yes	No
Lifetime sustaining support	Sustaining Support for Oracle Linux is available for existing Oracle Linux releases as long as customers maintain Oracle Linux Premier Support.	Yes	No
		Buy Premier Support	Buy Basic Support

Oracle Linux Premier Support is included at no additional charge with Oracle Premier Support for Systems or Oracle Cloud Infrastructure subscriptions.