Extend superior customer service into the field. Drive operational efficiency – no matter how complex your organisation. Automate, then optimise the entire service process – from customer incident through service delivery and feedback.
Service excellence requires collaboration. Learn how leading organisations use technology to empower field representatives with knowledge to deliver fast resolutions and exceed customer expectations.
Pursuing an IoT strategy can help your service organisation deliver superior customer service, while leveraging new opportunities for cost savings. Here’s what you need to know about IoT and field service.
Understand exactly how much work your field force can handle at any given moment, and be able to focus field resources on the most business-critical tasks.
Ensure that the right mobile employee – with the right skills and equipment – is assigned to the right job, every time.
Get a real-time, holistic view of field service operations. Track resources. See completed, in-progress and future work. And intervene when jobs are in jeopardy of missing SLAs.
Empower field employees with everything they need to succeed – delivered right to their mobile device.
View and compare actual routes against predicted routes. Maintain the integrity of appointment data.
Give your mobile workforce context-aware collaboration tools to help them share knowledge, equipment and parts in the field.
Give customers more choices, more flexibility and more information. Communicate via predictive alerts on your customers' preferred channels before and after scheduled appointments.
Take field resource planning a step further – transform your business from capacity-driven to demand-driven operations. Predictive forecasting ensures that you’re always staffed to meet customer demand.