Oracle Field Service Management Software and Solutions

Field Service Management
Field Service Management

Empower Your Field Workforce to Make the Most of Every Customer Interaction

Deliver phenomenal customer service and optimise your field force to increase productivity and efficiency with Oracle Field Service Cloud.


Field Service Management

Field Service Management

Customize and Optimise Field Operations

Extend superior customer service into the field. Drive operational efficiency – no matter how complex your organisation. Automate, then optimise the entire service process – from customer incident through service delivery and feedback.

In the Spotlight

Live Webinar


Empower Your Field Team with Contextual Knowledge
Don't strand your field employees on an island

Service excellence requires collaboration. Learn how leading organisations use technology to empower field representatives with knowledge to deliver fast resolutions and exceed customer expectations.

Field Service and Customer Care white paper

Best practices

Field Service and the Internet of Things
IoT is changing the way we think about service

Pursuing an IoT strategy can help your service organisation deliver superior customer service, while leveraging new opportunities for cost savings. Here’s what you need to know about IoT and field service.


Request a Demo
Transform Your Field Service

Learn more about exceptional field service with an Oracle Field Service Cloud Service demo.

Field Service Products

Field Service Products

  • Capacity

    Understand exactly how much work your field force can handle at any given moment, and be able to focus field resources on the most business-critical tasks.

  • Routing

    Ensure that the right mobile employee – with the right skills and equipment – is assigned to the right job, every time.

  • Core Manage

    Get a real-time, holistic view of field service operations. Track resources. See completed, in-progress and future work. And intervene when jobs are in jeopardy of missing SLAs.

  • Mobility

    Empower field employees with everything they need to succeed – delivered right to their mobile device.

  • Smart Location

    View and compare actual routes against predicted routes. Maintain the integrity of appointment data.

  • Collaboration

    Give your mobile workforce context-aware collaboration tools to help them share knowledge, equipment and parts in the field.

  • Customer Communication

    Give customers more choices, more flexibility and more information. Communicate via predictive alerts on your customers' preferred channels before and after scheduled appointments.

  • Forecasting

    Take field resource planning a step further – transform your business from capacity-driven to demand-driven operations. Predictive forecasting ensures that you’re always staffed to meet customer demand.

Get Started