APi Group connects inspections and service operations to revenue with Oracle

Safety infrastructure services company uses Fusion Cloud Applications Suite to link inspection and service and field service with revenue processes.

United States | Industrial Manufacturing

“When systems are disconnected, most of your time is spent reconciling data instead of improving the business. With Oracle’s unified Fusion platform, we can focus on making better decisions.”

Ashley ShawlerInspections & Service Workstream Leader, APi Group

Connecting field work with billing and revenue

APi Group operates a global network of independent service businesses delivering fire safety, security, and specialty services across more than 20 countries. As the company grew, fragmented systems made it harder to coordinate thousands of field leaders, manage high-volume inspection, maintenance, repair, and service work, and make sure projects, assets, and recurring services turn into revenue. Field service is the operational link for the company: Inspection work, technician schedules, customer records, and quotes all need to be accurately and seamlessly processed into billing and revenue recognition without manual checks or delays for better margin control.

A common platform from inspection to cash

APi Group adopted Oracle Fusion Cloud Applications Suite to connect service operations with finance. With Oracle Fusion Cloud Service, Oracle Fusion Cloud Field Service, Oracle Fusion Cloud Configure, Price, Quote (CPQ), and Oracle Fusion Cloud Enterprise Resource Planning (ERP), the company unifies inspection records, field leader activity, quoting, and billing into a seamless inspection-to-cash process, helping transform customer engagement and field execution into business value and revenue opportunities.

Shared data supports better decisions

By reducing the gaps between field operations, supply chain, and finance, APi Group can improve how teams plan work, bill completed services, and improve visibility into costing and profitability. The company can also use its shared Oracle data foundation to support AI-driven forecasting, scheduling, and customer engagement.

The unified Oracle Fusion platform helps APi Group move from reactive operations toward more proactive decision-making. With trusted business data, teams now focus on finding new ways to improve service performance and accelerate growth, instead of spending their time reconciling information across systems.