Oracle Service gives the ability to predict the need for service, automate processes, and deliver tailored responses, while balancing self-service and assisted customer service models. It offers powerful and intelligent B2B, B2C, and field solutions that allow customers to receive the service they want, when, and where they need it.
This October, discover new ideas, skills, and sales cloud solutions that help you meet your business goals and metrics at Oracle CloudWorld.
See where today’s customer service stands and how we’re preparing to deliver digital-first experiences.
Ease your customer’s frustrations by offering service that can predict problems before they happen.
Keep pace with these changing consumer expectations by offering unique customer service experiences.
Provide innovative and immediate service to customers through their preferred channels. Oracle B2C Service is a set of customer service solutions that leverage AI and machine learning to help service teams rapidly complete repetitive tasks so they can focus on delivering expert, tailored customer experiences.
Improve visibility and collaboration between sales and customer service teams through the entire lead-to-renewal cycle. Oracle B2B Service is an integrated customer service solution that enhances communication and differentiates customer experiences
Improve field service management with a set of intuitive, AI-powered tools for routing, scheduling, and managing field service technicians. Oracle Field Service makes it possible for field workers to deliver efficient and on-time customer service experiences every time.
Make critical connections between data, workflows, assets, and service teams. Use Internet of Things (IoT) monitoring to self-heal assets, diagnose problems, or trigger and manage a field service event. Link service inventory and logistics to contracts, warranties, and subscriptions as well as to billing, ecommerce, quoting, and sales performance management so field service techs can drive additional revenue.
Celebrate the accomplishments of service organizations who are setting new and innovative standards for engaging customer experiences across the buyer journey.
Balance self-service and assisted customer service to build meaningful relationships on your customers’ preferred communication channels. Deliver an always-on, personalized, and seamless customer service experience through a variety of digital tools, allowing your service agents to focus on escalated and/or more complex issues.
Enhance CX through AI-driven predictive service capabilities, process automation, and tailored responses designed for specific customers at their exact time of need. With Oracle Service, you can simultaneously streamline your customer service strategy, accelerate business transformation, and delight your customers.
Remove complexity for your contact center agents and field service technicians. Through unified applications, prescriptive and intuitive user interfaces, and the power of AI, your customer service teams can focus on building stronger relationships and delivering a better overall customer experience.
Improve the entire field service management process with an end-to-end solution that boosts visibility and productivity. Oracle Field Service improves customer communication, reduces no-shows, boosts on-time arrivals, supports subscription service models, and ensures that problems are fixed right—the first time.
The packaging company uses Oracle Service and Oracle Configure, Price, Quote to manage, track, and analyze every interaction in the order and fulfillment process.
Help your patients quickly and easily find the care they need with digital patient service experiences that improve access to care, increase agent efficiency, create unified patient profiles, and support even more patients.
Discover the utilities marketing solution that automates marketing communications and drives personalization at scale. Increase program enrollments, reach new customers and prospects, and lower costs.
Improve responsiveness and deliver consistent interactions across every channel, no matter how your residents choose to engage. A complete set of digital customer service tools, empowers your employees to provide government services from anywhere.
Personalize interactions with a 360-degree view of customers. Seamlessly connect touchpoints across digital channels, contact centers, and field engagements.
Drive value, brand equity, and effectiveness by offering customers various choices to engage across all channels—anywhere, and any time.
Consistently give a single, correct answer with superior knowledge management, web, and mobile self-service capabilities.
Predict, augment, and optimize the customer experience (CX) and improve resource utilization using automation and intelligence.
Provide a unified view of your business and empower your customer service agents, who are on the front line of CX, to meet and exceed customer expectations.
Nicola Fairhead, Content Marketing Specialist, Oracle Advertising and CX
In May 2020, a survey by Qualtrics XM Institute revealed that a monumental 94% of US consumers over 18 said they were "very likely" to buy from businesses with "very good CX." This trend held across industries—from banking to choosing a streaming service.
With that in mind, let’s explore some of the latest research on CX strategy–and what’s holding many businesses back.Read the blog
Find best practices and useful resources that can help you make the most of your Advertising and CX products. Whether you’re a new customer or are looking for ways to optimize or expand your implementation, you can find what you need.
Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle Service. You'll find all of these resources and more in the Oracle Help Center.
Oracle University provides a variety of learning solutions to help you build cloud skills, validate expertise, and accelerate adoption. Learn more about the training and certification you can rely on to ensure your organization's success.
Cloud Customer Connect is Oracle's premier online cloud community. Specifically designed for peer collaboration, best practice sharing, and to provide needed tools for members so they can keep pace with product strategy. In addition, members are able to provide feedback on sales cloud, marketing cloud, and service cloud solutions—directly to Oracle development.
Power innovation with innovative partner applications and services. Find the most comprehensive list of sales cloud, service cloud, and marketing cloud applications in the Oracle Cloud Marketplace.
Customer service is all of the interaction points that a company has with customers after (and even before) they buy and use products/services. It includes digital self-service activities or assisted activities—through a contact center—with the purpose of offering product suggestions, troubleshooting issues and complaints, or responding to general questions. Great customer service is a competitive differentiator that promotes customer loyalty and advocacy.