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Oracle Service
Oracle Service gives the ability to predict the need for service, automate processes, and deliver tailored responses, while balancing self-service and assisted customer service models. It offers powerful and intelligent B2B, B2C, and field solutions that allow customers to receive the service they want, when, and where they need it.
Razer pioneers exceptional customer service delivery with Oracle Service and Five9
See how automation helps Razer get customers back in the game with the speed and agility required for success in today’s fast-changing world.
Path to Intelligent Service—self-assessment
How smart is your service? Take our quiz to find out how you can deliver more intelligent experiences.
Explore Oracle Service
Deliver frictionless customer service
Provide innovative and immediate service to customers through their preferred channels. Oracle B2C Service is a set of customer service solutions that leverage AI and machine learning to help service teams rapidly complete repetitive tasks so they can focus on delivering expert, tailored customer experiences.
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Connect your team’s view of high-value accounts
Improve visibility and collaboration between sales and customer service teams through the entire lead-to-renewal cycle. Oracle B2B Service is an integrated customer service solution that enhances communication and differentiates customer experiences
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Provide complete field service management
Improve field service management with a set of intuitive, AI-powered tools for routing, scheduling, and managing field service technicians. Oracle Field Service makes it possible for field workers to deliver efficient and on-time customer service experiences every time.
Modules
- Core application
- Scheduling and routing
- Mobility
- Real-time traffic routing
- Street-level routing
- Collaboration
- Capacity and quota management
- Smart location
- Customer communication
- Where’s my technician?
- Forecasting
- Mobile plug-in framework
- Contingent worker
- Real-time reports and dashboards
Transform customer service delivery with one, unified platform
Make critical connections between data, workflows, assets, and service teams. Use Internet of Things (IoT) monitoring to self-heal assets, diagnose problems, or trigger and manage a field service event. Link service inventory and logistics to contracts, warranties, and subscriptions as well as to billing, ecommerce, quoting, and sales performance management so field service techs can drive additional revenue.
