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Oracle Service
Deliver service through any channel at any time, while balancing automation with high-value customer engagement. Oracle CX Service (part of Oracle Cloud CX) offers solutions for B2C, B2B, and field service to help your business exceed customer expectations.
Learn new ways to improve customer service. Bring authenticity, empathy, and context to every interaction. Get the insights needed to succeed in this new economy. Watch a replay of our Oracle Cloud Virtual Summit event.
The Future of CX with Larry Ellison
Watch the Cloud CX Virtual Summit replays and hear Oracle CTO and Chairman Larry Ellison talk about how companies are re-engineering marketing, sales, and service to make every customer interaction matter.
Learn how to connect data and use the resulting customer intelligence as a differentiator within your customer service organization. Gain improved efficiencies, a better customer experience (CX), and revenue growth.
Why choose Oracle Service?
Offer service anywhere, anytime
Balance self-service and assisted service to build meaningful connections with customers on their preferred channels. Oracle CX Service delivers personalized, seamless interactions throughout the customer journey.
Watch the CX Service video (1:16)
Automate and scale customer service
Exceeded customer expectations by predicting the need for service, automating processes, and delivering tailored responses to each customer at the right time. Oracle CX Service streamlines your service strategy and accelerates business transformation.
Find ways to better serve your customers (1:37)
Simplify the human side of customer service
Remove complexity for your service team in the contact center, out in the field, and in person. Through unified applications, prescriptive user interfaces, and AI, Oracle CX Service helps them focus on customers to build trust and deliver a better experience.
The key to B2B customer service excellence
Empower your field service team
Deliver end-to-end field service, improve visibility, on-time arrival, and productivity of your field workers with Oracle Field Service. Keep customers informed throughout the process and ensure problems are fixed right the first time.
Blog: 7 time leader in field service management
Explore Oracle Service
Deliver frictionless customer service
Recharge agents with a simplified, automated experience that helps them offer seamless and meaningful service anytime and anywhere on customers’ preferred channels.
Featured Products
Connect your team’s view of high-value accounts
Streamline interactions and jump-start collaboration between multiple teams while connecting front-office with back-office applications to create a 360-degree view of customer accounts throughout their journey.
Featured Products
Provide complete field service management
Keep customers informed throughout the entire service lifecycle while improving the productivity of your field service operations. Empower your team with mobile tools on any device.
Modules
- Core application
- Mobility
- Real-time traffic routing
- Street-level routing
- Collaboration
- Capacity and quota management
- Smart location
- Communication
- Where is my technician
- Forecasting
- Mobile plug-in framework
- Contingent worker
- Real-time reports and dashboards
