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Oracle Service
Oracle Service gives the ability to predict the need for service, automate processes, and deliver tailored responses, while balancing self-service and assisted customer service models. It offers powerful and intelligent B2B, B2C, and field solutions that allow customers to receive the service they want, when, and where they need it.
Simply the contact center agent’s experience
Learn how Guardian Life used the right technology and a customer 360 view to simplify their service agents’ jobs and improve customer experiences (CX).
What's new in Oracle Advertising and CX
See the latest innovations and key features in Oracle Advertising and Customer Experience (CX).
Differentiate with a focus on digital customer service channels
Watch the replay to learn how Exelon, a leading energy provider, uses a mix of digital channels to deliver consistent, intelligent, responsive customer service, anytime.
Interactive demo
Oracle Service for B2B
Help customers find answers on your website or via a digital assistant, and empower agents to anticipate and respond with knowledge and relevant details. With Oracle Service, you can deliver personalized, proactive, and timely customer support with a complete, unified view of every customer interaction.
Why choose Oracle Service?
Offer the right service anywhere, anytime
Balance self-service and assisted customer service to build meaningful relationships on your customers’ preferred communication channels. Deliver an always-on, personalized, and seamless customer service experience through a variety of digital tools, allowing your service agents to focus on escalated and/or more complex issues.
Automate and scale customer service
Enhance CX through AI-driven predictive service capabilities, process automation, and tailored responses designed for specific customers at their exact time of need. With Oracle Service, you can simultaneously streamline your customer service strategy, accelerate business transformation, and delight your customers.
Simplify the human side of customer service
Remove complexity for your contact center agents and field service technicians. Through unified applications, prescriptive and intuitive user interfaces, and the power of AI, your customer service teams can focus on building stronger relationships and delivering a better overall customer experience.
Empower your field service team
Improve the entire field service management process with an end-to-end solution that boosts visibility and productivity. Oracle Field Service improves customer communication, reduces no-shows, boosts on-time arrivals, and ensures that problems are fixed right—the first time.
Explore Oracle Service
Deliver frictionless customer service
Provide innovative and immediate service to customers through their preferred channels. Oracle B2C Service is a set of customer service solutions that leverage AI and machine learning to help service teams rapidly complete repetitive tasks so they can focus on delivering expert, tailored customer experiences.
Featured Products
Connect your team’s view of high-value accounts
Improve visibility and collaboration between sales and customer service teams through the entire lead-to-renewal cycle. Oracle B2B Service is an integrated customer service solution that enhances communication and differentiates customer experiences
Featured Products
Provide complete field service management
Improve field service management with a set of intuitive, AI-powered tools for routing, scheduling, and managing field service technicians. Oracle Field Service makes it possible for field workers to deliver efficient and on-time customer service experiences every time.
Modules
- Core application
- Mobility
- Real-time traffic routing
- Street-level routing
- Collaboration
- Capacity and quota management
- Smart location
- Communication
- Where is my technician
- Forecasting
- Mobile plug-in framework
- Contingent worker
- Real-time reports and dashboards
