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Oracle Service
Oracle Service gives the ability to predict the need for service, automate processes, and deliver tailored responses, while balancing self-service and assisted customer service models. It offers powerful and intelligent B2B, B2C, and field solutions that allow customers to receive the service they want, when, and where they need it.
Differentiate with a focus on digital customer service channels
Watch the replay to learn how Exelon, a leading energy provider, uses a mix of digital channels to deliver consistent, intelligent, responsive customer service, anytime.
What's new in Oracle Advertising and CX
See the latest innovations and key features in Oracle Advertising and Customer Experience (CX).
Oracle Service Webinar Series
Customer service is a key driver of connected customer experiences and business value. Check out our webinar series and watch previous episodes that delve into the role and importance of customer service in an always-changing world.
Oracle Cloud CX Virtual Summit
Intelligent Service in the Experience Economy
For customer service professionals, providing a great customer experience while reducing costs is more important than ever before. Watch the Oracle Cloud CX Virtual Summit replay to see what Oracle is doing to provide you with new digital technologies and better access to data so your service teams can evolve to keep pace with customer expectations.
Why choose Oracle Service?
Offer the right service anywhere, anytime
Balance self-service and assisted service to build meaningful customer connections on their communication channels of choice. Oracle Service delivers an always-on personalized, seamless customer service so customers can engage on their terms.
Watch Oracle Service overview (1:16)
Automate and scale customer service
Enhance CX through AI-driven predictive service capabilities, process automation, and tailored responses designed for specific customers at their exact time of need. With Oracle Service, you can simultaneously streamline your customer service strategy, accelerate business transformation, and delight your customers.
The foundation needed to deliver great CX
Simplify the human side of customer service
Remove complexity in the contact center and in the field. Through unified applications, prescriptive user interfaces, and AI, Oracle Service helps your service team focus on building customer trust and delivering a better customer experience.
The key to B2B customer service excellence
Empower your field service team
Improve the entire field service management process with an end-to-end field service solution that boosts visibility and productivity. Oracle Field Service improves customer communication, reduces no-shows, improves on-time arrival, and ensures that problems are fixed right—the first time.
Why being in the right place at the right time is critical
Explore Oracle Service
Deliver frictionless customer service
Provide innovative and immediate service to customers through their preferred channels. Oracle B2C Service is a set of customer service solutions that leverage AI and machine learning to help service teams rapidly complete repetitive tasks so they can focus on delivering expert, tailored customer experiences.
Featured Products
Connect your team’s view of high-value accounts
Improve visibility and collaboration between sales and customer service teams through the entire lead-to-renewal cycle. Oracle B2B Service is an integrated customer service solution that enhances communication and differentiates customer experiences
Featured Products
Provide complete field service management
Improve field service management with a set of intuitive, AI-powered tools for routing, scheduling, and managing field service technicians. Oracle Field Service makes it possible for field workers to deliver efficient and on-time customer service experiences every time.
Modules
- Core application
- Mobility
- Real-time traffic routing
- Street-level routing
- Collaboration
- Capacity and quota management
- Smart location
- Communication
- Where is my technician
- Forecasting
- Mobile plug-in framework
- Contingent worker
- Real-time reports and dashboards
