Your search did not match any results.
We suggest you try the following to help find what you’re looking for:
- Check the spelling of your keyword search.
- Use synonyms for the keyword you typed, for example, try “application” instead of “software.”
- Try one of the popular searches shown below.
- Start a new search.
Oracle Service
Oracle Service gives the ability to predict the need for service, automate processes, and deliver tailored responses, while balancing self-service and assisted customer service models. It offers powerful and intelligent B2B, B2C, and field solutions that allow customers to receive the service they want, when, and where they need it.
Larry Ellison shares the future of CRM
Join Larry Ellison on September 20 as he shares new innovations in marketing and sales automation.
Oracle named a Leader—10 years in a row
Read the 2021 Gartner Magic Quadrant for CRM Customer Engagement Center and learn how Oracle Service helped organizations adapt to COVID-19 quickly.
Webinar: How to boost call deflection and improve customer service
Learn how ECHO improved customer satisfaction rates by integrating a chatbot within Oracle Service.
Explore Oracle Service
Deliver frictionless customer service
Provide innovative and immediate service to customers through their preferred channels. Oracle B2C Service is a set of customer service solutions that leverage AI and machine learning to help service teams rapidly complete repetitive tasks so they can focus on delivering expert, tailored customer experiences.
Featured products
Connect your team’s view of high-value accounts
Improve visibility and collaboration between sales and customer service teams through the entire lead-to-renewal cycle. Oracle B2B Service is an integrated customer service solution that enhances communication and differentiates customer experiences
Featured Products
Provide complete field service management
Improve field service management with a set of intuitive, AI-powered tools for routing, scheduling, and managing field service technicians. Oracle Field Service makes it possible for field workers to deliver efficient and on-time customer service experiences every time.
Modules
- Core application
- Scheduling and routing
- Mobility
- Real-time traffic routing
- Street-level routing
- Collaboration
- Capacity and quota management
- Smart location
- Customer communication
- Where’s my technician?
- Forecasting
- Mobile plug-in framework
- Contingent worker
- Real-time reports and dashboards
Transform customer service delivery with one, unified platform
Make critical connections between data, workflows, assets, and service teams. Use Internet of Things (IoT) monitoring to self-heal assets, diagnose problems, or trigger and manage a field service event. Link service inventory and logistics to contracts, warranties, and subscriptions as well as to billing, ecommerce, quoting, and sales performance management so field service techs can drive additional revenue.
