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Oracle Advertising and Customer Experience (CX)
Make every customer interaction matter by connecting all your business data across advertising, marketing, sales, commerce, and service. Oracle Advertising and Customer Experience (CX) offers a connected suite of applications that goes beyond traditional CRM to help you create, manage, serve, and nurture lasting customer relationships. Build a complete view of your customer and their every interaction—no matter how, when, where, or with whom they engage. Empower your entire business to deliver exceptional customer experiences—from acquisition to retention—and everything in between.
Oracle Advertising and CX (2:29)
Live webcast: Guardian Life Simplifies the Service Agent Experience with Oracle CX
Learn how Guardian Life implemented a connected service solution using data from all customer touchpoints for an authentic, relevant agent and customer experience.
What's new in Oracle CX
See the latest innovations and key features in Oracle Advertising and Customer Experience (CX).
Gartner Critical Capabilities for CRM Lead Management
Read the Gartner Critical Capabilities for CRM Lead Management report to learn why Oracle scored the highest for the B2B sales and indirect relationship sales use cases.
Why choose Oracle Advertising and Customer Experience (CX)?
Connect your CRM and back-office systems
Unify all your business application data with your CRM applications to align with your customers and deliver on your brand promise. Oracle’s unified cloud platform provides a complete view of every customer engagement, no matter how, where, or when your customers engage, across marketing, commerce, sales and service, finance, supply chain, and HR.
Power real-time customer experiences (CX)
Deliver CX tailored to your customers' online behavior, in real time. Oracle Cloud CX helps you turn data into intelligence and intelligence into relevant and personalized experiences at the moment it matters.
Harness data to understand your prospects and customers
Gather all prospect and customer data points to streamline advertising and create a single, 360-degree customer profile to personalize every customer touchpoint. Optimize campaigns and interactions in real time to ensure success. Oracle’s been helping customers manage, secure, measure, and drive business value from data for more than 40 years. Customer data is in our DNA.
Drive better advertising outcomes
Begin with better outcomes. From fraud protection and maximizing ad spend to audience delivery and customized brand safety, discover why Oracle’s suite of solutions is the key to unlocking digital advertising success across audiences, context, and measurement.
Explore Oracle Advertising and Customer Experience (CX)
Reach the right audience, in the right environment, and measure the impact of your campaigns for total success
Maximize advertising performance and drive better outcomes through high-quality targeting data, innovative contextual technology, and powerful measurement solutions. Oracle Advertising helps you reach the right people, protect your ad spend, and measure the impact of your campaigns to better understand what’s working and why.
Features
- Full-page contextual brand safety across text, video, and audio
- Curated data assets
- Customer data augmentation
- Protection from harmful content, viewability issues, and ad fraud
- Identify trending content in real-time
- 360-degree view of campaign performance
- Measure business impact and outcomes
Orchestrate smart, cross-channel marketing for B2B and B2C
Create data-powered, seamless marketing experiences that delight your customers. Oracle Marketing helps your team increase campaign engagement, personalize B2B strategies, optimize B2C channels, and gain real-time insights.
Features
- Campaign management
- Marketing automation
- Digital personalization and optimization
- Real-time actions and insights
- Audience segmentation
- Customer acquisition
- Behavioral intelligence
- Testing and optimization
- Customer loyalty and engagement
- Content management
- Customer data platform
Unify your sales planning and execution processes
Deliver responsive selling across all touchpoints with Oracle Sales. The modern, unified selling and buying approach of Oracle Cloud CX connects sales and commerce to service, marketing, and the entire customer experience.
Features
- Sales automation with CX Mobile app
- B2B service
- Sales planning and incentive compensation
- Sales performance management
- Partner relationship management
- Configure, price, and quote
- Subscription management
- Unified B2B and B2C commerce
- Digital sales
- Sales account data quality and enrichment
- Customer data management
- Content management
- Unified customer intelligence
Connect and customize service engagements
Personalize your service engagements across any channel. Oracle Service delivers connected experiences to both consumers and businesses with knowledge-driven interactions and automation.
Features
- B2C service for high-volume interactions
- B2B service for high-value accounts
- Field service management
- Digital customer service
- Service Center for agent interactions
- Customer data management
- Integrated B2B and B2C commerce
- Knowledge management
- Advice and decision automation
- Content management
- Unified customer intelligence
Build modern customer experiences on a powerful platform
Connect data, processes, and applications on a single, unified platform. Oracle offers the flexibility to integrate with all applications in your enterprise, extend capabilities with emerging technologies, build on a secure platform, and empower your organization with powerful analytics and adaptive artificial intelligence.
Features
- Voice-enabled digital assistants
- Oracle Visual Builder
- Chatbots
- AI and machine learning
- Internet of Things
- Security-first architecture
- Identity and compliance
- Threat detection
- Built on Oracle Cloud Infrastructure
- Prebuilt integrations and process flows
- API catalog
- Process automation
Unleash the power of CX with industry-specific solutions
Unleash the power of innovative technologies and connected applications that enable you to engage with your customers at moments of need and make interactions more intelligent and contextual. Oracle CX for Industry offers a set of comprehensive, end-to-end solutions for specific industries. Each prebuilt, configurable solution is ready to integrate with your back-office solutions.
Features
- CX for Communications and Media
- CX for Financial Services
- CX for High Tech, Manufacturing, and Automotive
- CX for Consumer Goods and Retail
- CX for Public Sector
- Government 2.0
Oracle Cloud CX customer successes
Learn how leading companies around the world use Oracle Cloud CX to help their teams succeed.
Panasonic Toughbooks aligns sales and marketing to defend and expands its customer base
Why the Convergence of Adtech and Martech Matters to Digital Marketers in 2021
The year 2020 showed that digital marketers must strive to be nimble and quickly adapt their marketing strategies. The integration of adtech and martech can help marketers win over new customers and build stronger and longer-lasting relationships. Oracle CMO, Ariel Kelman believes, “We’re never getting 100% back to the way thing used to be.”
