Oracle CRM On Demand System Requirements
Oracle CRM On Demand Release 50 System Requirements
* Unless otherwise specified all Windows and Office versions are 32-bit only.
Browser
- Microsoft Edge, most recent stable version
- Mozilla Firefox, most recent stable version (Mainline & ESR)
- Google Chrome, most recent stable 32-bit & 64-bit versions
Note: Internet Explorer Compatibility Mode is not supported.
Tablet browsers
- Apple Safari on devices running iOS 18.x+
- Latest Google Chrome on devices running latest Android OS
- Microsoft Edge on devices running Microsoft Windows 10
Note: Analytics is not supported on tablet browsers. Also, Windows RT devices are not supported.
Other requirements
- Display on devices should be at least 1024x768 resolution or higher
Microsoft Office and other integrations:
Outlook Email Integration (OEI)
- Microsoft Outlook must be installed locally on the user's machine
- Must be running any of Microsoft Outlook 2016, or 2019 versions (32 or 64-bit) *
- Must be running any of Microsoft Windows 10 or 11 with updates (Desktop UI)
* Desktop Outlook via a Microsoft 365 subscription is also supported for the major versions listed.
CRM On Demand Desktop v5.2 & Desktop Lite v5.2
Supported operating systems:
- Microsoft Windows 10 RTM/ Version 22H2, 32-bit or 64-bit (x64)
- Microsoft Windows 11 RTM/Version 23H2, 32-bit or 64-bit (x64)
Supported Microsoft Outlook versions:
- Microsoft Outlook 2016 RTM (32-bit or 64-bit)
- Microsoft Outlook 2019 RTM (32-bit or 64-bit)
Supported Microsoft Exchange Server versions:
- Microsoft Exchange Server 2019 RTM, Cached Exchange Mode only
- Office 365, Cached Exchange Mode only
Supported Outlook Profiles for installation
- Profile with a MS Exchange e-mail account configured in cached mode. Outlook needs to be run with this profile at least once. Accounts with additional mailboxes are supported.
- Profile with an Internet e-mail account. Outlook needs to be run with this profile at least once.
Oracle CRM On Demand Release 49 System Requirements
* Unless otherwise specified all Windows and Office versions are 32-bit only.
Browser
- Microsoft Edge, most recent stable version
- Mozilla Firefox, most recent stable version (Mainline & ESR)
- Google Chrome, most recent stable 32-bit & 64-bit versions
Note: Internet Explorer Compatibility Mode is not supported.
Tablet Browsers
- Apple Safari on devices running iOS 17.x+
- Latest Google Chrome on devices running latest Android OS
- Microsoft Edge on devices running Microsoft Windows 10
Note: Analytics is not supported on tablet browsers. Also, Windows RT devices are not supported.
Other requirements
- Display on devices should be at least 1024x768 resolution or higher
Microsoft Office & Other Integrations:
Outlook E-mail Integration (OEI)
- Microsoft Outlook must be installed locally on the user's machine
- Must be running any of Microsoft Outlook 2016, or 2019 versions (32 or 64-bit) *
- Must be running any of Microsoft Windows 10 or 11 with updates (Desktop UI)
* Desktop Outlook via a Microsoft 365 subscription is also supported for the major versions listed.
CRM On Demand Desktop v5.2 & Desktop Lite v5.2
Supported operating systems:
- Microsoft Windows 10 RTM/ Version 22H2, 32-bit or 64-bit (x64)
- Microsoft Windows 11 RTM/Version 21H2, 32-bit or 64-bit (x64)
Supported Microsoft Outlook versions:
- Microsoft Outlook 2016 RTM (32-bit or 64-bit)
- Microsoft Outlook 2019 RTM (32-bit or 64-bit)
Supported Microsoft Exchange Server versions:
- Microsoft Exchange Server 2019 RTM, Cached Exchange Mode only
- Office 365, Cached Exchange Mode only
Supported Outlook Profiles for installation
- Profile with a MS Exchange e-mail account configured in cached mode. Outlook needs to be run with this profile at least once. Accounts with additional mailboxes are supported.
- Profile with an Internet e-mail account. Outlook needs to be run with this profile at least once.
Oracle CRM On Demand Release 48 System Requirements
* Unless otherwise specified all Windows and Office versions are 32-bit only.
Browser
- Microsoft Edge, most recent stable version
- Mozilla Firefox, most recent stable version (Mainline & ESR)
- Google Chrome, most recent stable 32-bit and 64-bit versions
Note: Internet Explorer Compatibility Mode is not supported.
Other requirements
- Display on devices should be at least 1024x768 resolution or higher
Tablet browsers
- Apple Safari on devices running iOS 17.x+
- Latest Google Chrome on devices running latest Android OS
- Microsoft Edge on devices running Microsoft Windows 10
Note: Analytics is not supported on tablet browsers. Also, Windows RT devices are not supported.
Microsoft Office and other integrations:
Outlook Email Integration (OEI)
- Microsoft Outlook must be installed locally on the user's machine
- Must be running any of Microsoft Outlook 2016, or 2019 versions (32 or 64-bit) *
- Must be running any of Microsoft Windows 10 or 11 with updates (Desktop UI)
* Desktop Outlook via a Microsoft 365 subscription is also supported for the major versions listed.
CRM On Demand Desktop v5.2 and Desktop Lite v5.2
Supported operating systems:
- Microsoft Windows 10 RTM/ Version 22H2, 32-bit or 64-bit (x64)
- Microsoft Windows 11 RTM/Version 21H2, 32-bit or 64-bit (x64)
Supported Microsoft Outlook versions:
- Microsoft Outlook 2016 RTM (32-bit or 64-bit)
- Microsoft Outlook 2019 RTM (32-bit or 64-bit)
Supported Microsoft Exchange Server versions:
- Microsoft Exchange Server 2016 RTM, Cached Exchange Mode only
- Office 365, Cached Exchange Mode only
Supported Outlook Profiles for installation
- Profile with a MS Exchange e-mail account configured in cached mode. Outlook needs to be run with this profile at least once. Accounts with additional mailboxes are supported.
- Profile with an Internet e-mail account. Outlook needs to be run with this profile at least once.
Connected Mobile Sales System Requirements
Mobile Devices
- Apple iPad, iPhone, iPod touch devices, Android touch devices
Operating System
- Apple iOS versions: iOS 18.x
- Google Android versions: Latest Android version