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Oracle CRM On Demand System Requirements

Oracle CRM On Demand Release 47 System Requirements

* Unless otherwise specified all Windows and Office versions are 32-bit only.

Browser

  • Microsoft Edge, most recent stable version
  • Mozilla Firefox, most recent stable version (Mainline & ESR)
  • Google Chrome, most recent stable 32-bit and 64-bit versions

    • Note: Internet Explorer Compatibility Mode is not supported.

    Other requirements

    • Display on devices should be at least 1024x768 resolution or higher

Tablet browsers

  • Apple Safari on devices running iOS 16.x+
  • Latest Google Chrome on devices running latest Android OS
  • Microsoft Edge on devices running Microsoft Windows 10

Note: Analytics is not supported on tablet browsers. Also, Windows RT devices are not supported.

Microsoft Office and other integrations:

Outlook Email Integration (OEI)

  • Microsoft Outlook must be installed locally on the user's machine
  • Must be running any of Microsoft 2016 or 2019 versions (32-bit or 64-bit) *
  • Must be running any of Microsoft Windows 10 or 11 with updates (desktop UI)

    • Desktop Outlook via a Microsoft 365 subscription is also supported for the major versions listed.

CRM On Demand Desktop v5.2 and Desktop Lite v5.2

Supported operating systems:

  • Microsoft Windows 10 RTM/Version 1115, 32-bit or 64-bit (x64)

Supported Microsoft Outlook versions:

  • Microsoft Outlook 2016 RTM (32-bit or 64-bit)
  • Microsoft Outlook 2019 RTM (32-bit or 64-bit)

Supported Microsoft Exchange Server versions:

  • Microsoft Exchange Server 2016 RTM, Cached Exchange Mode only
  • Office 365, Cached Exchange Mode only

Supported Outlook Profiles for installation

  • Profile with a MS Exchange email account configured in cached mode. Outlook needs to be run with this profile at least once. Accounts with additional mailboxes are supported.
  • Profile with an internet email account. Outlook needs to be run with this profile at least once.

Oracle CRM On Demand Release 46 System Requirements

* Unless otherwise specified all Windows and Office versions are 32-bit only.

Browser

  • Microsoft Edge, most recent stable version
  • Mozilla Firefox, most recent stable version (Mainline & ESR)
  • Google Chrome, most recent stable 32-bit and 64-bit versions

Note: Internet Explorer Compatibility Mode is not supported.

Other requirements

  • Display on devices should be at least 1024x768 resolution or higher

Tablet browsers

  • Apple Safari on devices running iOS 16.x+
  • Latest Google Chrome on devices running latest Android OS
  • Microsoft Edge on devices running Microsoft Windows 10

Note: Analytics is not supported on tablet browsers. Also, Windows RT devices are not supported.

Microsoft Office and other integrations:

CRM On Demand Desktop v5.2 & Desktop Lite v5.2

Supported operating systems:

  • Microsoft Windows 10 RTM/Version 1115, 32-bit or 64-bit (x64)

Supported Microsoft Outlook versions:

  • Microsoft Outlook 2016 RTM (32-bit or 64-bit)
  • Microsoft Outlook 2019 RTM (32-bit or 64-bit)

Supported Microsoft Exchange Server versions:

  • Microsoft Exchange Server 2016 RTM, Cached Exchange Mode only
  • Office 365, Cached Exchange Mode only

Supported Outlook Profiles for installation

  • Profile with a MS Exchange e-mail account configured in cached mode. Outlook needs to be run with this profile at least once. Accounts with additional mailboxes are supported.
  • Profile with an internet email account. Outlook needs to be run with this profile at least once.

Outlook E-mail Integration (OEI)

  • Microsoft Outlook must be installed locally on the user's machine
  • Must be running any of Microsoft 2016, or 2019 versions (32 or 64-bit) *
  • Must be running any of Microsoft Windows 10 or 11 with updates (desktop UI)

Note:
* Desktop Outlook via a Microsoft 365 subscription is also supported for the major versions listed.

Notes E-mail Integration (NEI, v2.0)

  • Must be running IBM Lotus Notes 9.0.x
  • Must be running Microsoft Windows 8.1 with updates (desktop UI)

Oracle CRM On Demand Release 45 System Requirements

* Unless otherwise specified all Windows and Office versions are 32-bit only.

Browser

  • Microsoft Edge, most recent stable version
  • Microsoft Internet Explorer 11 (32 and 64-bit)
  • Mozilla Firefox, most recent stable version (Mainline & ESR)
  • Google Chrome, most recent stable 32-bit and 64-bit versions

Note: Internet Explorer Compatibility Mode is not supported.

Other requirements

  • Display on devices should be at least 1024x768 resolution or higher

Tablet browsers

  • Apple Safari on devices running iOS 15.x+
  • Latest Google Chrome on devices running latest Android OS
  • Microsoft Edge on devices running Microsoft Windows 10
  • Microsoft Internet Explorer 11 on devices running Microsoft Windows 8.1 with update

Note: Analytics is not supported on tablet browsers. Also, Windows RT devices are not supported.

Microsoft Office and other integrations:

CRM On Demand Desktop v5.2 & Desktop Lite v5.2

Supported operating systems:

  • Microsoft Windows 8.1 update 1,2 or 3, 32-bit or 64-bit (x64)
  • Microsoft Windows 10 RTM/Version 1115, 32-bit or 64-bit (x64)

Supported Microsoft Outlook versions:

  • Microsoft Outlook 2013 RTM/SP1 (32-bit or 64-bit)
  • Microsoft Outlook 2016 RTM (32-bit or 64-bit)
  • Microsoft Outlook 2019 RTM (32-bit or 64-bit)

Supported Microsoft Exchange Server versions:

  • Microsoft Exchange Server 2013 SP1, Cached Exchange Mode only
  • Microsoft Exchange Server 2016 RTM, Cached Exchange Mode only
  • Office 365, Cached Exchange Mode only

Supported Outlook Profiles for installation

  • Profile with a MS Exchange e-mail account configured in cached mode. Outlook needs to be run with this profile at least once. Accounts with additional mailboxes are supported.
  • Profile with an internet email account. Outlook needs to be run with this profile at least once.

Outlook E-mail Integration (OEI)

  • Microsoft Outlook must be installed locally on the user's machine
  • Must be running any of Microsoft Outlook 2013, 2016, or 2019 versions (32 or 64-bit) *
  • Must be running any of Microsoft Windows 8.1 or 10 with updates (desktop UI)

Note:
* Desktop Outlook via a Microsoft 365 subscription is also supported for the major versions listed.

Notes E-mail Integration (NEI, v2.0)

  • Must be running IBM Lotus Notes 9.0.x
  • Must be running Microsoft Windows 8.1 with updates (desktop UI)

Connected Mobile Sales System Requirements

Mobile devices

  • Apple iPad, iPhone, iPod touch devices, Android touch devices

Operating system

  • Apple iOS versions: iOS 16.x
  • Google Android versions: Latest Android version.
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