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Get the Right Information at the Right Time with Knowledge Management
Knowledge management is the cornerstone for great customer service, enabling agents and organizations to provide highly interactive and engaging customer experiences. Oracle Knowledge Management is a complete, best-in-class solution that enables you to provide personalized, seamless, cross-channel service and support. This comprehensive solution increases customer satisfaction by making service and support teams more efficient and productive through unified knowledge.
Effortless Experiences
Embed Knowledge Everywhere
Embed knowledge where it's needed most: directly in a product, appliance, game console, or mobile app.
Anticipate with Proactive Answers
Deliver compelling knowledge interactions with rich media support. Leverage versioning to see full historical data. Control knowledge accessibility by public, private, brand, product, and custom groups.
Find Information the First Time with Intelligent Search
Offer superior search capabilities by predicting customer needs and provide contextual knowledge without searching.
Serve Everyone with Global Knowledge
Provide a seamless customer experience in various languages. Easily translate articles across multiple touchpoints with side-by-side translation.
Find Answers with Federated Search
Search multiple information sources simultaneously and display results in a single, integrated list.
Gain Insight Through Analytics
Understand knowledge effectiveness, search analysis, and content analysis. Gain insight into how knowledge is being used with detailed reports.
Knowledge Management Success
Radware Provides Efficient Support to Different Cultures with Oracle Knowledge Management
Radware
Radware Director, Technical Services Daniel Lewenhoff discusses how the company provides excellent service to many different cultures.
NS International Optimizes the Customer Journey
NS International
Discover how NS International uses knowledge management to provide customers with a ‘first time right’ answer to their questions.
Kenya Revenue Authority Responds to Customers 75% Faster with Oracle Service Cloud
Kenya Revenue Authority
Kenya Revenue Authority is providing better service to customers while improving engagement and operational efficiency.
Transible Inc. Reduced Customer Inquiries with Oracle Service Cloud
Transible Inc.
Transible Inc. increased inflows to its FAQ portal and reduced the volume of customer inquiries.