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Oracle Service Cloud Products
Cross-Channel Contact Center
Increase Agent Productivity and Consistency
Providing consistent and connected customer experiences is difficult when your agents have to navigate multiple, disconnected systems. Learn more about the cross-channel agent agent desktop.
- Webcast: Becoming a Customer-Adaptive Enterprise
- Webcast: Convert Omni-Channel Hype into Real Contact Center Success
- Video: Service Cloud In Action (3:52)
- Ebook: Build a Next-Gen Contact Center
- White paper: Best Practices for Implementing Contact Center Experiences (PDF)
- White paper: Best Practices for Improving First-Contact Resolution in the Contact Center (PDF)
- Case Management
Manage the timely resolution of customer inquiries across email, phone, live-chat and social channels on a single platform.
- Guided Resolution
Effectively guide agents to resolution through knowledge, scripts and workflows to ensure productivity and consistency.
- Contextual Agent Experience
Declutter your agent’s desktop to provide your agents relevant context of the customer, earlier interactions and other data.
- Unified Agent Desktop
Easily integrate other systems into one unified desktop for your agents.
- Customer Engagement
Personalise proactive communications with your customers from deep service profiles.
- Highly Configurable
Configure and manage your service operations with agility, low TCO and low dependency on technical resources.