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Oracle Service Cloud Products

Cross-Channel Contact Centre Solutions
Provide Productive Agents Experiences

Cross-Channel Contact Center

Increase Satisfaction and Retain Customers

Cross-Channel Contact Centre Capabilities

Cross-Channel Contact Centre Capabilities

  • Case Management

    Manage the timely resolution of customer inquiries across email, phone, live-chat and social channels on a single platform.

  • Guided Resolution

    Effectively guide agents to resolution through knowledge, scripts and workflows to ensure productivity and consistency.

  • Contextual Agent Experience

    Declutter your agent’s desktop to provide your agents relevant context of the customer, earlier interactions and other data.

  • Unified Agent Desktop

    Easily integrate other systems into one unified desktop for your agents.

  • Customer Engagement

    Personalise proactive communications with your customers from deep service profiles.

  • Highly Configurable

    Configure and manage your service operations with agility, low TCO and low dependency on technical resources.

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