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With Oracle Human Capital Management Cloud, we are implementing a stable, standardized platform to help drive our business transformation. We are aiming to improve the employee experience and engagement, enabling staff to spend more time serving our customers, delivering better results for the business.
The Co-op (previously the Co-operative Group) is undergoing a significant transformation, focused on restoring the business, championing a better way of working, and preparing for growth. Central to the Co-op’s transformation is the organization’s 75,000 colleagues and 15,000 pensioners. In the last decade, the group grew rapidly via a number of mergers and acquisitions, leaving it with a disparate and complex set of manual processes and heavily customized HR systems.
As part of its rebuilding program, the Co-op is standardizing and centralizing its HR systems and processes. The Co-op sought a flexible, future-proof, cloud HR solution that could grow and develop the company while helping to improve employee retention and engagement.
We wanted a single supplier for our HR systems and chose Oracle for its functionality, modular implementation options, interfaces with our existing Oracle E-Business Suite platform, and the commercial proposition. Only Oracle met all our IT and HR requirements.
The Co-op, Oracle, and IBM Global Business Services are working in partnership to ensure a successful delivery. Oracle is heavily involved in the program, providing on-site support and ensuring rapid escalation if required.
“We have very good engagement with Oracle. A team from Oracle has been on site throughout the project and any issues are progressed quickly to a senior level, ensuring rapid resolution,” said Fiona Inglis, One HR Program Lead, The Co-op.
Next phases include implementing the core HR system including payroll across the group, and a full rollout of recruitment, talent management, and compensation programs. Once complete, the Co-op’s payroll system will be the largest cloud payroll in the UK, and one of the largest globally.
The Co-op is one of the world’s largest consumer co-operatives, with interests across food, funerals, insurance, electrical, and legal services, and has a clear purpose of championing a better way of doing business for communities. Owned by millions of UK consumers, The Co-op operates a total of 3,750 outlets, with more than 70,000 employees and an annual turnover of more than £9 billion (US$13.5 billion).
The Co-op worked with Oracle Cloud Elite Partner, IBM Global Business Services as its systems integrator, to assist with business processes, system design, integration, and self-service portals.
“We had great experience with IBM in other HR projects within the group, and IBM had demonstrated experience in payroll design and simplifying processes. Additionally, it was clear that IBM understood the value of the Oracle HCM Cloud to The Co-op, and the opportunities that it could deliver.” Simon Locke, Head of IT for Enabling Functions, The Co-op