Order Management System features
An OMS System allows businesses to manage the entire fulfillment process, from order collection, inventory, and delivery visibility to service availability and reporting. These detailed order management processes include:
Automated sales processes
Automate the entire sales process by tracking every aspect of each sale, including products ordered, payments made, and delivery status.
Control your inventory levels by automatically reordering when items are running low. This will ensure successful order fulfillment but also keep your costs down.
Customer relationship management
Manage all aspects of a customer's journey, from lead generation to retention to cross-selling.
Reduce your workload by making it easy to order products, communicate with customers, and handle payments.
Shipping and receiving
Gain visibility into shipments and receipts by accessing real-time updates about the status of each shipment, and receive alerts when issues arise.
Easily collect payments via credit card, PayPal, bank transfer, cash on delivery, or any other payment option.
Track everything related to your documents as it moves through the different stages of production. From tracking the progress of each document to knowing who has viewed each file, businesses and manufacturers will be up to date.
Analyze your performance and identify areas for improvement. Reports can include but are not limited to; Top Products, Top Customers, Top Orders, Top Pages, Top Countries, Top Brands, Top Categories, Top Sellers, Top Channels, Top Days, etc.
Easy to access your data from anywhere. With mobile apps, businesses can check their sales history and review customer lists, order new products, update their product catalog, send emails, create invoices, accept orders, etc.