Oracle Hospitality Cruise Smart iCrew mobile application raises service standards and increases onboard productivity by providing crew members with relevant passenger-related information at their fingertips.
Cruise crew members can browse passenger information, from passport and ticket details to luggage tracking, flight information, and guest preferences.
With Oracle Hospitality Cruise Smart iCrew, crew members can easily track the status of maintenance and housekeeping orders.
Increasing Productivity
Complete crew, visitor, and guest details
Check-in management, passenger embarkation and debarkation status
Luggage tracking and flight overview
Events and activity management
Access to amenities, special requests, comments, complaints, and preferences
Guest history, invoice, and loyalty details
Maintenance and housekeeping management
iCrew Helps Enhance the Cruise Passenger Experience
iCrew is an intuitive mobile-enabled application for crew members to help passengers with requests quickly, letting them get back to having fun on their cruise. (2:02)
Crew-Facing Mobile Application
Oracle Hospitality Cruise Smart iCrew streamlines cruise operations, simplifies crew duties, and enhances the passenger experience. (4:59)