Leading Utilities Recognized by Oracle for Advancing AI, Cloud, and Customer Innovation

Austin, Texas—May 14, 2026

At its recent Customer Edge Summit, Oracle customers, Air Selangor, El Paso Electric, and Exelon were recognized for using integrated cloud applications, AI, and other digital tools to help improve operational efficiency, enhance regulatory compliance, elevate customer experiences, and drive business performance.

“Air Selangor, El Paso Electric, and Exelon represent the future of the utilities industry by reimagining what’s possible—using cloud and AI to build more resilient infrastructure, empower their workforce, and deliver smarter, more sustainable services to their communities,” said Mark Webster, senior vice president of Oracle Infrastructure Industries. “Their leadership demonstrates how organizations can use integrated cloud platforms and embedded AI to drive continuous innovation, adapt to change, and create lasting value for customers, regulators, and society.”

Strategic Vision Winner – Air Selangor

As Malaysia’s largest water services provider, Air Selangor delivers clean, safe treated water to 9.6 million consumers in the regions of Selangor, Kuala Lumpur and Putrajaya. It works closely with communities, regulators, government agencies, and international partners to advance innovation and strengthen governance.

To support its 2030 vision of becoming Asia’s leading water services provider, Air Selangor collaborated with Oracle to build a resilient, future-ready digital foundation, and optimize operations with integrated cloud applications, digital billing, self-service channels, and advanced asset management technologies such as digital twins. By implementing Oracle Utilities Customer Cloud Service, Oracle Utilities Work and Asset Cloud Service, Oracle Field Service and Oracle Fusion Cloud Applications for finance and HR, Air Selangor unified previously fragmented systems across customer, asset, finance, and workforce operations.

The integrated approach has helped improve operational efficiency, enhance customer experiences, and increase transparency across 2.7 million accounts. Moving to Oracle Cloud has enabled Air Selangor to redirect internal resources toward service quality, analytics, and sustainability initiatives. With embedded AI and advanced analytics, the organization can better manage infrastructure, reduce non-revenue water losses, and strengthen business continuity and risk management. By aligning operational performance with environmental stewardship, digital innovation, and stakeholder priorities, Air Selangor is setting new industry standards and delivering resilient, customer-centric water services.

Innovator Winner – El Paso Electric

Serving 465,000 customers across West Texas and Southern New Mexico, El Paso Electric (EPE) operates in a highly regulated environment. The utility must balance reliability, financial accuracy, and regulatory compliance while continuing to optimize its operations to better serve customers, stakeholders, and the broader energy industry.

To reduce operational complexity, eliminate manual processes, and transform how it manages operations, EPE needed to replace its fragmented legacy systems with a single cloud-based platform that could evolve with regulatory and business changes. After careful evaluation, EPE deployed Oracle Fusion Cloud Enterprise Resource Planning (ERP), part of Oracle Fusion Applications, to help unify and standardize its financial processes.

With Oracle Cloud ERP, EPE is on a journey to operational excellence—simplifying and automating processes, strengthening financial controls, and reducing costs. The new system can provide a path to accelerated access to financial insights and shortening the time to close the books, while helping to improve audit readiness and compliance. EPE also works closely with Oracle to deliver engaging web tools and proactive communications that empower customers with insights to better understand and manage their bills through the Opower Customer Engagement platform.

Initiative of the Year Winner – Exelon

Exelon is one of the largest utility companies in the United States, serving more than 10.7 million customers through six regulated transmission and delivery utilities.

To accelerate reporting and insights, reduce costs, and support complex regulatory requirements across multiple jurisdictions, Exelon needed to replace its highly customized on-premises financial systems with an AI-powered cloud platform. After careful evaluation, Exelon deployed Oracle Fusion Applications for its finance and customer experience.

With Oracle Cloud ERP, Exelon has been able to embrace automation and AI-powered finance processes to help increase productivity, reduce costs, and improve controls, while Oracle Fusion Cloud Customer Experience (CX) has created a more connected view of the customer. The combination of Oracle Fusion Applications and Opower has enabled Exelon to increase personalization across service and billing to help improve the overall customer experience.

Learn more about other successful projects at Oracle Utilities and join the discussion on LinkedIn.

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