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Oracle Intelligent Advisor enables personalized, agile, and transparent advice throughout the customer journey. Provide the right advice to each of your customers and empower your agents to deliver personalized service. With business users creating the rules, you can quickly adapt to changing customer expectations. Each path of the customer journey is tracked with detailed analytics for full transparency.
Download our four-part 2020 Guide to Customer Service for expert insights on navigating the CX strategic planning process.
Get the reportLearn about the latest customer service trends and why Oracle is a leader in The Forrester Wave™: Customer Service Solutions
Read the reportLearn how a digital, end-to-end solution helps address all service issues in a way that’s unified for the brand and effortless for the customer.
Read the ebookEmpower customers to self-serve for simple and complex requests.
Ensure agents provide consistent personalised advice and decisions, across all channels in any language.
Configure powerful advice experiences, without a programming background.
Optimize experiences with channel interview and decision analytics.
Easily automate decisions and complex calculations within service workflows and batch processes.
Transparently record and explain advice given and decisions made ensuring compliance with company policies.