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Intelligent Advisor

Oracle Intelligent Advisor enables personalized, agile, and transparent advice throughout the customer journey. Provide the right advice to each of your customers and empower your agents to deliver personalized service. With business users creating the rules, you can quickly adapt to changing customer expectations. Each path of the customer journey is tracked with detailed analytics for full transparency.

Get service essentials right

Download our four-part 2020 Guide to Customer Service for expert insights on navigating the CX strategic planning process.

Get the report

See why Oracle is a CX leader

Learn about the latest customer service trends and why Oracle is a leader in The Forrester Wave™: Customer Service Solutions

Read the report

End-to-End Service Excellence Requires an End-to-End Service Platform

Learn how a digital, end-to-end solution helps address all service issues in a way that’s unified for the brand and effortless for the customer.

Read the ebook

Advice and Decision Automation

Deliver Personalized Experiences

Self-Service Advice

Empower customers to self-serve for simple and complex requests.

Automate Decisions

Agent Guidance

Ensure agents provide consistent personalised advice and decisions, across all channels in any language.

Provide Agile Management

Advice Authoring

Configure powerful advice experiences, without a programming background.

Access Anywhere with Mobile

Advice Analytics

Optimize experiences with channel interview and decision analytics.

Deliver Transparent Advice

Decision Services

Easily automate decisions and complex calculations within service workflows and batch processes.

Gain Insights with Analytics

Decision Compliance

Transparently record and explain advice given and decisions made ensuring compliance with company policies.

Key Capabilities

Discover Intelligent Advisor

Dynamic Interviews

Oracle Policy Automation Cloud Service: Interviews

Provide personalized service to each customer using intuitive, dynamically generated, and personalized questionnaires.

Intelligent Advice

Oracle Policy Automation Cloud Service: Advice

Provide intelligent advice tailored to each customer’s unique situation. Oracle Policy Automation recognizes which policies apply to a customer based on their particular circumstances.

Rule Modeling

Oracle Policy Automation Cloud Service: Policy Modeling

Automate more decisions, see how rules are written, and use what-if analysis to assess the impact of proposed legislation, regulatory, and policy changes on customers and citizens.

Intelligent Advice

Experience counts: Why FSIs must redefine their CX for the 'conversational' era

Oracle CX experts explores key innovation trends in customer experience, the pressures of pandemic on current frontline services, and important lessons for FSIs in tailoring their services around customers’ most defining life events – those moments that matter.

Learn how to deliver next-generation service.

Customer Success

Intelligent Advisor Success

The University of Western Australia logo

The University of Western Australia Streamlines Enrollment with Intelligent Advisor


The University of Western Australia

Learn how the University of Western Australia significantly improved their student enrollment process using Intelligent Advisor.

The Prince’s Trust logo

The Prince’s Trust Helps Youth Succeed Using Oracle Customer Exerience Cloud


The Prince’s Trust

Discover how The Prince’s Trust is using best practices, enabling workers to spend more time with the youth they serve.

Groupe PSA logo

Groupe PSA Reduces Handling Time and Improves Customer Service


Groupe PSA

With Oracle Service Cloud, Groupe PSA has reduced average handling time by more than 75% and increased the number of hot leads by more than 400%.

Kenya Revenue Authority logo

Kenya Revenue Authority Automates Service to Citizens with Oracle Customer Experience


Kenya Revenue Authority

See how Kenya Revenue Authority has simplified its processes and improved customer experience.

Automate Advice and Decisions

Personalised service and automated decisioning

Personalised Service & Automated Decisioning

Personalised service and automated decisioning - Building agility for financial institutions in the face of change.

Student Engagement

Leverage AI in Student Engagement

Student Engagement: Improving Student Engagement with Conversational Interfaces.

Customer Service Capabilities

Differentiate Service with Conversational Interfaces

Scaling up your customer service capabilities with conversational interfaces – along with Ronald Prasad, COO, Vodafone Fiji.