Intelligent Advisor—Advice and Decision Automation | (CX)

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Intelligent Advisor

Oracle Intelligent Advisor enables personalized, agile, and transparent advice throughout the customer journey. Provide the right advice to each of your customers and empower your agents to deliver personalized service. With business users creating the rules, you can quickly adapt to changing customer expectations. Each path of the customer journey is tracked with detailed analytics for full transparency.

See how to deliver intelligent advice (1:28)

Plan your path to service maturity with Intelligent Advisor (PDF)

Get service essentials right

Download our four-part 2020 Guide to Customer Service for expert insights on navigating the CX strategic planning process.

Get the report

See why Oracle is a CX leader

Learn about the latest customer service trends and why Oracle is a leader in The Forrester Wave™: Customer Service Solutions

Read the report

End-to-End Service Excellence Requires an End-to-End Service Platform

Learn how a digital, end-to-end solution helps address all service issues in a way that’s unified for the brand and effortless for the customer.

Read the ebook

Differentiate

Advice and Decision Automation

Self-Service Advice

Empower customers to self-serve for simple and complex requests.

Agent Guidance

Ensure agents provide consistent personalised advice and decisions, across all channels in any language.

Advice Authoring

Configure powerful advice experiences, without a programming background.

Advice Analytics

Optimize experiences with channel interview and decision analytics.

Decision Services

Easily automate decisions and complex calculations within service workflows and batch processes.

Decision Compliance

Transparently record and explain advice given and decisions made ensuring compliance with company policies.

Key Capabilities

Discover Intelligent Advisor

Dynamic Interviews

Oracle Policy Automation Cloud Service: Interviews

Provide personalized service to each customer using intuitive, dynamically generated, and personalized questionnaires.

Watch the video (1:22)

Intelligent Advice

Oracle Policy Automation Cloud Service: Advice

Provide intelligent advice tailored to each customer’s unique situation. Oracle Policy Automation recognizes which policies apply to a customer based on their particular circumstances.

Read the data sheet (PDF)

Rule Modeling

Oracle Policy Automation Cloud Service: Policy Modeling

Automate more decisions, see how rules are written, and use what-if analysis to assess the impact of proposed legislation, regulatory, and policy changes on customers and citizens.

Watch the video (1:53)

Intelligent Advice

Experience counts: Why FSIs must redefine their CX for the 'conversational' era

Oracle CX experts explores key innovation trends in customer experience, the pressures of pandemic on current frontline services, and important lessons for FSIs in tailoring their services around customers’ most defining life events – those moments that matter.

Read Blog