Simphony Point of Sale
Simphony POS for Restaurants
The Simphony POS system from Oracle is built for complete restaurant management. Simphony powers the most successful food and beverage venues across the globe, including local cafés, iconic fine dining restaurants, global quick-service chains, stadiums, and theme parks. As an all-in-one cloud POS platform, it helps restaurateurs optimize their online and in-house operations in real time from any device.
Learn why restaurant technology that incorporates an omnichannel digital transaction platform is imperative.
Simphony supports restaurants in a variety of languages, currencies, and local regulations across 180 countries.
Simphony helps restaurants process billions of payments through credit card, mobile pay, cash, and online transactions each year.
The Simphony integration ecosystem helps restaurants work with local and global partners to fully extend their POS capabilities.
Simphony's core feature set runs solely on Oracle's secure enterprise-grade technology stack, making it one of the most secure, all-in-one, POS systems in the industry.
The preferred technology platform for ambitious restaurateurs
Simphony puts engaging, real-time information at the fingertips of your customers and your staff. Ordering is intuitive. Kitchen communication is instant. Updates to daily specials, menu details, and personalized promotions are delivered to each touchpoint automatically. Designed to support every concept from quick service to fine dining, you can simplify and scale your business with Simphony.
The world's leading cloud point of sale
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Conversational ordering
Simphony's conversational ordering screen allows orders to be taken the way they're spoken without interrupting the customer. It also encourages cross and upselling while providing the flexibility to change orders on the fly.
Each employee is presented with the conversational ordering screen that is best suited for their particular role, environment, or function. Cocktail screens for bartenders, full menu screens for table servers, all fully customizable to fit the needs of any business.
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Real-time table management
Simphony's friendly and customizable table management screen improves efficiency and customer service while helping to turn tables and reach revenue goals. It gives servers the ability see the stage of each dining experience and the amount of time guests have been at each table. Simphony also delivers service alerts to help staff be more attentive to each guest.
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Reservations and wait lists
The reservation list allows hosting staff to manage all reservation requests quickly and easily. If a restaurant uses future reservations or multiple dining room layouts, a tabbed template provides staff with an easy way to navigate between wait lists, reservation lists, and table layouts.
If a table isn't immediately available for seating, the guest can add their name to a wait list. The wait list also shows reservations prior to the scheduled arrival, so you can easily manage your wait list and reservations from one screen. Hosting staff can add, change, and abandon wait requests from this list, and when wait-listed guests are ready to be seated, you simply drag and drop the name from the wait list to a table.
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Custom look and language support
Customize Simphony's graphical interface to match your restaurant's look, feel, and layout. Simphony also supports multiple languages and currencies, including Chinese, Japanese, Spanish, French, German, Italian, and more. Whether you're operating in one country or spanning the globe, we've got you covered.
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Hardware Add-Ons
Simphony is ready to work with cash drawers, EMV credit card readers, receipt printers, fingerprint scanners, weight scales, barcode scanners, and other peripherals from a wide variety of third-party vendors.
$1 POS hardware options
Simphony powers all of our $1 POS hardware, giving you the ability to expand Simphony's reach across your restaurant properties without a significant upfront hardware investment.
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Workstation 6 Series
Run Simphony on our flagship Workstation 6 series. This high-powered, large-screen POS terminal delivers the processing power, payment capabilities, and sleek durability you need to keep your restaurant running smoothly.
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Workstation 3 Series
Take Simphony where space, shade, and electrical outlets are limited with our Workstation 3 series. High-volume concession stands, sun-soaked poolside bars, and food trucks are just a few places where Workstation 3 shines
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Tablet 700 Series
Run Oracle Tablet 700 Series on Simphony to make your POS system completely mobile. Our POS tablets with credit card readers are perfect for restaurants offering tableside and drive-thru ordering.
Beyond point of sale
Simphony analyzes your historical performance and customer data to help you identify trends and opportunities. Reduce waste, update menus, optimize staff schedules using forecasted demand, and strengthen customer loyalty from a single, easy-to-use platform.
Reporting and analytics
Simphony includes a complete reporting and analytics suite. Prebuilt dashboards provide insights on trends, forecasts, and opportunities from a desktop web browser or our InMotion mobile app.
View reports by employee, location, region, restaurant type, or across all locations as a whole. With mobile push notifications, you'll never miss an update or alert from any of your locations.
Inventory Management
Simphony's restaurant inventory management tools help you minimize waste by maintaining optimal stock levels. By using real-time forecasting data, it optimizes order timing. It also shows what you should have on the shelf, helping to prevent over-portioning, waste, and theft.
Simphony also connects with your vendors and suppliers. Easily reorder, access invoices online, spot pricing trends, create menu models, and more.
Gift and loyalty programs
Simphony gives you the tools to keep your customers coming back. Easily manage gifts and awards based on visit frequency, amount spent, and items purchased. Allow your customers to view their reward activity in real time and engage with them through targeted, data-driven marketing campaigns to boost your overall customer satisfaction.
Labor management
Simphony helps managers schedule shifts using forecasting and employee data, helping restaurants avoid excessive overtime costs and scheduling conflicts. It also supports employees with onboarding, training, and time-off requests to ensure staff is educated, comfortable, and primed to deliver the best service.
Oracle Payment Cloud Service
Oracle Payment Cloud Service is an end-to-end payment solution that allows you to accept payments from consumers no matter how they want to pay: debit cards, credit cards, Apple Pay, Samsung Pay, and Google pay. Oracle Payment Cloud Service is integrated out of the box with Simphony, putting all your transactions, roundtrip payment data, and associated costs in a single reporting and analytics dashboard. This means front-of-house managers and the back-office team are in alignment, 24/7/365 regarding revenue, sales and bank deposits.
Our payment processing fees are fixed, and we have no hidden service fees. Our contract terms of flexible with no long-term commitment required. If you're not selling food, we're not charging you. Learn more in our new reports:
Our payment processing fees are fixed, and we have no hidden service fees. Our contract terms of flexible with no long-term commitment required. If you're not selling food, we're not charging you. Learn more in our new reports:
- How to make payments less painful: Transparent pricing and cost certainty
- How much is too much to pay in credit card fees?
Self-service kiosks
Simphony powers Oracle Simphony self-service kiosk hardware as well as third-party kiosks to shorten lines and wait times. Update prices, menu options, and upsell items across multiple kiosks at once while reducing staff overhead.
Kitchen Display Systems
Multichannel kitchen displays
Simphony works hand in hand with Oracle Kitchen Display Systems (KDS) to increase kitchen efficiency, reduce errors, enhance food quality, and optimize speed of service. Touch screens, bump bars, and remote views allow kitchen staff to easily prioritize food preparation and manage timing across multiple kitchen stations.
Oracle KDS helps kitchens manage orders from multiple channels, including in-house waitstaff, self-service kiosks, drive-thru, website, mobile ordering apps, and third-party delivery apps.
Integrations ecosystem
Simphony is built on a secure and open API running on your choice of Microsoft Windows or Oracle Linux. Easily connect your favorite online ordering platforms, delivery services, mobile payment processing, and more.
The Oracle Cloud Marketplace offers a robust ecosystem of fully vetted Oracle Simphony integration partners. Shaping your POS system to fit the needs of your restaurant has never been easier.
Oracle Simphony Channel Management
With the rapid digitization of sales channels and a proliferation of ordering choices, brands are challenged to keep up. Oracle Simphony Channel Management gives multichannel operators the tooling, visibility, and data insights to help optimize channels, kitchen operations, finance, and supply chain processes for the KPIs most important to your business. This includes revenue, margin, new customer acquisition, or a balanced mix of multiple priorities.
Oracle Simphony Frontline Manager
Simphony Frontline Manager gives owners and managers a level of access and control over their menu items and attributes from any device, including pricing, promotion effectiveness, and more. The web-based application can be controlled at the corporate level, enabling brand consistency across multiple locations, along with the added flexibility of property-level management.
The right POS solution for any restaurant
Simphony helps restaurants deliver superb service through billions of transactions a year. Its cloud flexibility, powerful integration ecosystem, and affordable monthly pricing plans help it fit the unique needs of single-location restaurants and global enterprise chains across 180 countries.
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$75 plus
Designed for multi-location, franchise operators, and restaurants needing more flexibility, advanced analytics, inventory, and marketing features.
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Quote single tenant
Single-tenant deployments allow restaurants to run our cloud-based POS systems on their own technology stack.
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Outback Steakhouse goes mobile with Simphony
Online ordering and delivery
Simphony simplifies your online operations across your brand website, mobile app, and delivery service providers (DSPs). Manage menu items from a single source of truth, curate menus for channel profitability and customer satisfaction, and send them directly to your restaurant or cloud kitchen. Alert your customers when their orders are ready for curbside pickup or are on their way for delivery.
With Simphony Transaction Services, you get a direct integration to popular delivery service providers, such as Uber Eats, Deliveroo, Postmates, DoorDash, Rappi, Glovo, and more, at no additional cost. Streamline your front of house with direct order injection and ensure channel profitability with comprehensive analytics.
Point of sale for restaurants of all sizes
Whether you run a local coffee shop or a global restaurant chain, Oracle Simphony is the right restaurant management system for your business. Our software and hardware options give you the freedom to create your ideal restaurant point-of-sale system. No matter where your restaurant is now, or where it's going, you can count on 24/7/365 global support from a company you can trust.
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