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Oracle Service gives the ability to predict the need for service, automate processes, and deliver tailored responses, while balancing self-service and assisted customer service models. It offers powerful and intelligent B2B, B2C, and field solutions that allow customers to receive the service they want, when, and where they need it.
Watch the replay to learn how Exelon, a leading energy provider, uses a mix of digital channels to deliver consistent, intelligent, responsive customer service, anytime.
See the latest innovations from Oracle Advertising and CX powering new experiences in B2B sales and service as well as marketing and customer loyalty.
Customer service is a key driver of connected customer experiences and business value. Check out our webinar series and watch previous episodes that delve into the role and importance of customer service in an always-changing world.
For customer service professionals, providing a great customer experience while reducing costs is more important than ever before. Watch the Oracle Cloud CX Virtual Summit replay to see what Oracle is doing to provide you with new digital technologies and better access to data so your service teams can evolve to keep pace with customer expectations.
Balance self-service and assisted service to build meaningful customer connections on their communication channels of choice. Oracle Service delivers an always-on personalized, seamless customer service so customers can engage on their terms.Watch Oracle Service overview (1:16)
Enhance CX through AI-driven predictive service capabilities, process automation, and tailored responses designed for specific customers at their exact time of need. With Oracle Service, you can simultaneously streamline your customer service strategy, accelerate business transformation, and delight your customers.The foundation needed to deliver great CX
Remove complexity in the contact center and in the field. Through unified applications, prescriptive user interfaces, and AI, Oracle Service helps your service team focus on building customer trust and delivering a better customer experience.The key to B2B customer service excellence
Improve the entire field service management process with an end-to-end field service solution that boosts visibility and productivity. Oracle Field Service improves customer communication, reduces no-shows, improves on-time arrival, and ensures that problems are fixed right—the first time.Why being in the right place at the right time is critical
Provide innovative and immediate service to customers through their preferred channels. Oracle B2C Service is a set of customer service solutions that leverage AI and machine learning to help service teams rapidly complete repetitive tasks so they can focus on delivering expert, tailored customer experiences.
Improve visibility and collaboration between sales and customer service teams through the entire lead-to-renewal cycle. Oracle B2B Service is an integrated customer service solution that enhances communication and differentiates customer experiences
Improve field service management with a set of intuitive, AI-powered tools for routing, scheduling, and managing field service technicians. Oracle Field Service makes it possible for field workers to deliver efficient and on-time customer service experiences every time.
The terms customer service and customer experience (CX) are often confused and used as synonyms. Although they’re two different concepts, they’re related. Let’s take a deeper look into what exceptional CX looks like today, how it impacts customer service, and how you can leverage CRM and CX software to streamline and optimize your customer interactions.Read the full post
Personalize interactions with a 360-degree view of customers. Seamlessly connect touchpoints across digital channels, contact centers, and field engagements.
Drive value, brand equity, and effectiveness by offering customers various choices to engage across all channels—anywhere, and any time.
Consistently give a single, correct answer with superior knowledge management, web, and mobile self-service capabilities.
Predict, augment, and optimize the customer experience (CX) and improve resource utilization using automation and intelligence.
Provide a unified view of your business and empower your customer service agents, who are on the front line of CX, to meet and exceed customer expectations.
Get up to speed on the latest releases of Oracle B2B Service and Oracle B2C Service and ensure that your upgrade is successful. Review the latest features, including the innovations, capability overviews, business benefits, setup considerations, and usage tips.
Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle Service. You'll find all of these resources and more in the Oracle Help Center.
Oracle University provides a variety of learning solutions to help you build cloud skills, validate expertise, and accelerate adoption. Learn more about the training and certification you can rely on to ensure your organization's success.
Cloud Customer Connect is Oracle's premier online cloud community. Specifically designed for peer collaboration, best practice sharing, and to provide needed tools for members so they can keep pace with product strategy. In addition, members are able to provide feedback on sales cloud, marketing cloud, and service cloud solutions—directly to Oracle development.
Power innovation with innovative partner applications and services. Find the most comprehensive list of sales cloud, service cloud, and marketing cloud applications in the Oracle Cloud Marketplace.
Customer service is all of the interaction points that a company has with customers after (and even before) they buy and use products/services. It includes digital self-service activities or assisted activities—through a contact center—with the purpose of offering product suggestions, troubleshooting issues and complaints, or responding to general questions. Great customer service is a competitive differentiator that promotes customer loyalty and advocacy.
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