市民服务 — 面向政府的客户体验
提供新的数字化服务，以更快地适应并改善端到端任务绩效。Oracle 利用安全的云平台和基于数十年公共部门工作经验的产品化应用，帮助各级政府提高效率，将数据转化为智能，并大规模地提供突破性的客户体验。
See how Oracle’s helping governments deliver emergency aid.
See how governments around the world have improved their constituent services
Deliver consistent, equitable government service every time
Digitize government services to empower residents
Modernize citizen engagements by deploying digital self-service tools that include intelligent advice wizards, citizen portals, chatbots, and more.
Explore digital government serviceImprove social outcomes with predictive and proactive case management
Empower social workers to deliver the best outcomes. Use an advanced, multiorganizational case management platform that improves access to care and enables complete service delivery, from interactive, tailored advice to sophisticated eligibility checks to detailed case assessments and case planning by case workers.
Explore child welfare solutionsTarget communications and outreach to maximize access and equity
Raise awareness of government services and programs through proactive outreach on each citizen’s channel of choice. Personalize communications at scale to keep constituents informed, educated, and engaged.
Explore proactive government outreachAccelerate government benefits delivery end-to-end
Get aid into the right hands efficiently and securely, with minimal delays and enhanced fraud prevention. Connect the entire application process for government assistance programs, from advice and eligibility to payment, in an intuitive front end that promotes inclusion.
Explore end-to-end government benefits deliveryStreamline permitting and licensing to keep your community growing
Keep projects moving and your business community thriving, safely and effectively. Guide members of the public through your permitting and licensing processes using online systems that accelerate approvals and eliminate bottlenecks.
Explore streamlined permitting and licensing
“Oracle Service will assist us in reaching individuals who require our assistance or guidance much more quickly.”
Head of Applications, Turning Point
New York State builds rapid contact center solution in four days
Daniel Keene, General Manager, State and Local Public Sector, Oracle
When the coronavirus hit New York hard in March 2020, state leaders realized citizen services needed a way to quickly add new call center agents and divert calls to self-service. With information changing every day, it was critical for agents and self-service channels to offer accurate real-time information related to COVID-19. Learn how New York State scaled their team in four days.
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Cloud readiness
Get up to speed on the latest Oracle CX product releases, specifically focused on government and public sector. Review the latest features, including capability overviews, business benefits, setup considerations, and usage tips.
Documentation library
Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle CX, ERP, and other cloud applications. You'll find all of these resources and more in the Oracle Help Center.
Cloud Customer Connect
Cloud Customer Connect is Oracle's premier online cloud community. Specifically designed for peer collaboration, best practice sharing, and to provide needed tools for members so they can keep pace with product strategy. In addition, members can provide feedback directly to Oracle development.
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