Opower brings rich AI tech and behavioral science methodology to each and every one of your customer relationships, enabling your customer to learn (and do) much more, enhancing your utility’s program reach (and goals, too), and empowering real change in everyday habits that could also change the world.
The real magic of energy efficiency and engagement happens when you combine leading-edge technology with an understanding of human behavior. Nobody else does that. Capturing and analyzing data to create highly personalized insights, understanding the unique needs of the individuals behind the meter and connecting with them in a way that changes how they think about (and act on) energy use is the combination utilities need to achieve a range of outcomes, including decarbonizing the grid without destabilizing it.
Evergy’s two-year journey to optimize the utility’s CIS has stunning results, including a library of energy efficiency options for every Evergy customer to learn about (and move the needle on) their energy use and spend.
Our personalized behavioral load shaping product offers a rate coaching experience to guide customers through time-of-use plan options. (PDF)
Our new home energy report puts the customer at the center of their own use information, tapping into UX design principles to educate and empower.
Our disaggregation tool combines AI and behavioral science to get a clearer picture of what’s driving energy demand. (PDF)
“By working with Opower to tailor messaging in our Home Energy Reports and making other adjustments to our residential programs, we have been able to provide our customers with the individualized services they needed when it matters most.”
Consumers saved the world 25 TWh with Oracle Utilities Opower energy efficiency programs. (PDF)
Our own Hiroto Kobayashi talks with Yoshiki Hashimoto, who leads the Smart Energy Promotion Division of Hokkaido Gas, about customer communications.
Here's where we are after a decade of the Opower Home Energy Report (HER), leading with behavioral science, AI and empathy. (PDF)
Opower insiders discuss customer behavior and clean energy in this Utility Dive article.