Utilities Field Service

Schedule, route, and equip utility field operations to complete service activities—including planned appointments, emergency responses, and more—at a customer’s home, office, or any installed asset location.

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Digital-first field service tools for the unique needs of today’s utility customers

Get your crews where they need to be

Ensure on-time arrivals, reduce distance driven, eliminate unnecessary truck rolls, and complete more jobs per day with an AI-driven scheduling and routing engine.

Optimize day-to-day field operations

Manage your teams from a single user interface with multiple real-time views of all field activities. Reassign jobs, set rules for scheduling segments in long-cycle activities, and share reports that capture important metrics and KPIs.

Scale your service best practices

Deliver consistent outcomes with prebuilt workflows for new service connections, outage restoration, gas leaks, emergency response calls, daily maintenance and asset inspection, mutual aid agreements, and more.

Improve first-time resolution rates

Give your teams powerful mobile tools for completing service activities, including access to knowledge articles and video collaboration with expert support, plus digital assistants that help mobile workers order, receive, transfer, and reserve parts and tools.

Keep your customers informed

Send notifications to customers via email or SMS, and give them real-time visibility of mobile worker arrival status with options for rescheduling service activities with Where’s My Technician.

Monitor network assets and proactively address issues

Track the real-time location, health, and use of your Internet of Things connected assets, and automatically initiate self-healing routines and schedule field service activities if an issue arises.

“We were looking for a specific solution to enable us to compete in this market and wanted a strong partner committed to innovation. Our legacy system had many challenges, and we wanted to provide customers and clients with reliable information, along with personalized offerings. Oracle is the best long-term partner to help solve our toughest problems.”