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Oracle Order Management
Increase profit margins, improve customer service, and execute orders faster. Oracle’s end-to-end, omnichannel, order-to-cash solution orchestrates orders across multiple systems, simplifies product configuration, enables dynamic pricing and global order promising.
Discover Oracle Cloud Order Management in these product tours
Oracle Cloud Order Management
Unify customer experience
Gain frictionless order orchestration and fulfillment by streamlining end-to-end order flow processes across multiple ERP and existing order management systems. Automate the entire process from order capture, settlement, and post-sales care.
Capture complex orders
Improve customer satisfaction by capturing and validating orders online to ensure fewer processing exceptions and faster order execution. Orchestrate seamless ordering and complex product deliveries with associated services.
Fulfill with flexibility
Meet your customer requirements with multiple fulfillment options such as drop-ship, back-to-back, and configure-to-order.
Outpace business change
Meet changing market needs by easily configuring your own, unique processes to innovate and make modifications. Make better decisions through end-to-end visibility and analytics on orders, inventory, shipments, supply, and invoices.
Manage exceptions
Keep your customers happy by preemptively addressing at-risk-orders in time to take corrective action. Gain real-time visibility into order status and conduct what-if analysis to evaluate and pick the best option.
Build price segmentation
Group customers based on buying characteristics and price sensitivities to better position your products and services. Create pricing strategies to achieve best returns.
Maximize profit margins
Ensure that your revenue targets are met by setting segment-specific target prices that capture your customer’s perceived value of products. Use flexible-price modeling to develop pricing rules that align with your corporate margin objectives.
Deliver dynamic pricing
Deploy dynamic pricing strategies across the enterprise with a flexible, easy-to-use administration feature set. Model complex pricing scenarios to create pricing processes that are tailored to channel and business practices.
Enforce pricing policies
Leverage pricing guidelines to control discounting discipline, protect profitability and comply with corporate policy. Centralize pricing to ensure consistency across sales channels with a flexible, service-based architecture.
Apply changes rapidly
Meet your business objectives by quickly implementing pricing changes. Update large volumes of pricing data using efficient maintenance tools.
Solution configurator
Simplify the configuration of complex, customizable products and services using an intuitive, visual, user experience. “Finish It For Me” capability lets the configurator make the remaining selections after users make a minimal set of selections.
Optimize product offering
Match customer requirements to the best- possible solution through guided configuration modeling, that tailors products and services to your customer’s unique specifications.
Accelerate order-to-production
Ensure the timely, accurate submission of order-to-production by reducing the manual steps needed to build configured orders. Eliminate order errors and the associated cost of rework by limiting customer configuration choices to only valid options.
Make better decisions
Enable users to make informed decisions about their selections based on real-time pricing, including option pricing and the total price of the configuration.
Ensure model continuity
Ensure model continuity across your entire quote-to-cash process by embedding Oracle Configurator Cloud into all your sales channels.
Exceed customer expectations
Promise fast, reliable delivery dates every time. Schedule ship-from-stock, drop ship, and make-to-order items based on actual product availability and delivery capacity.
Dynamically source supply
Automatically select the best supply source that can buy, make, or transfer items to meet demand. Use zone-based and profitable-to-promise sourcing to find supply that optimizes cost and on-time delivery.
Commit to the sale
Increase on-time shipment and maximize your profitability by leveraging open purchase orders, supplier capacity, and in-transit and planned supplies when promising orders.
Fulfill complex orders
Reduce shipping costs by consolidating line items to ship together or deliver on the same date. Schedule configure-to-order items by adjusting supply sources, lead times, and availability. Manage drop-ship and back-to-back orders.
Proactively manage backlog
Prioritize and reschedule backlog orders to allocate scarce supply to prioritized customers, channels, or geographies. Reserve local supply for short lead-time orders and source long-term orders from upstream capacity.
Optimize rebate programs
Drive sales revenue by enabling wholesale distributors to simplify the modeling of special pricing agreements with suppliers.
Drive channel efficiency
Ensure rebate calculation accuracy, eliminate claim duplicates, reduce claim rejections and disputes, and lower administration costs.
Reduce process complexity
Integrates with Oracle Cloud ERP automated billing and payment processing for fast rebate claims.
Improve cash flow
Maximize your profit margins by leaving no rebate revenue unclaimed. Streamline program execution and automate settlement processes to reduce claim processing time.
Scale for resiliency
Enables wholesale distributors to scale new trade programs in a flexible manner, with minimum risk.
Order Management customer successes
Customers in diverse industries across the globe leverage Oracle Cloud Order Management to drive operational excellence and customer satisfaction.
Cleveland Golf sees 81.5% increase in on-time shipments with Oracle Order Management.
Oracle Order Management benefits
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Omnichannel order-to-cash management unifies your customer experience
In a single view, manage orders from all your channels across multiple systems. Easily orchestrate all order-to-cash processes.
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Optimize operational efficiency with an end-to-end supply chain solution
Order Management integrates with Oracle CPQ Cloud for a seamless user experience across the entire quote-to-cash process.
Take a tour of Configurator Cloud with Oracle Configure, Price, and Quote Cloud
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Satisfy customer demands with global order promising capabilities
Maximize your profitability while meeting customer expectations. Flexible sourcing and smart fulfillment capabilities enable you to schedule complex fulfillment with best supply source.
Preparing your business for the digital supply chain
Mike Mortson, CEO, Supply Chain Game ChangerLeading supply chain expert Mike Mortson looks at how technology innovation is transforming supply chain management, and what it all means for businesses.
Read the complete postResources
Learn what’s new in the latest Order Management release
Review readiness material to learn what’s new in your Order Management service and plan for quarterly updates.
Additional information
Access a library of documentation
Oracle Help Center provides detailed information about our products and services with targeted solutions, getting started guides, and content for advanced use cases.
Join a community of your peers
Cloud Customer Connect is Oracle's premier online cloud community. With more than 200,000 members, it's designed to promote peer-to-peer collaboration and sharing of best practices, product updates, and feedback.
Develop your Order Management skills
Oracle University provides you with free training and certification you can rely on to ensure your organization’s success, all delivered in your choice of formats.
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