Differentiate your brand by delivering unique customer services through organic channels, knowledge-driven interactions, and automation.
Seamlessly connect all service touchpoints: digital channels, contact centers, and field interactions throughout the CX journey.
Manage and seamlessly connect customer service touchpoints.
Provide a meaningful and connected customer journey.
Offer customers infinite choices to engage with you—anywhere they want, any way they want.
Oracle offers a breadth of engagement options for service organizations.
Customers will engage on their channel of choice.
Enable customer-obsessed call center agents to go beyond expectations.
Oracle Service Cloud is scalable in high transaction contact centers.
Access a complete customer view within highly responsive and intuitive interfaces.
Give the one, correct answer through best-of-breed knowledge management or automated, personalized advice.
Take advantage of best-in-class policy automation and knowledge management capabilities.
Wow your customers with accuracy, personalization, and responsiveness.
Predict, improve, and augment the customer experience using automation and intelligence.
Oracle offers innovative options to automate customer interactions.
Offer differentiating customer experiences through innovation and automation.
104-year-old Elgin Sweeper Company stays competitive with Oracle CX Cloud.
Hear city management explain how they are adding innovative new channels for their 311 contact center.
Hear how this telecommunications company is using Oracle Field Service Cloud to increase efficiency and improve its customer favorability rating.
Learn how D+M Group used Oracle Service Cloud to transform customer service and change its entire business.
Western Digital explains how customer service is a differentiator for the business and how service is offered the way customers want it.
Learn how the City of Fort Wayne created better citizen experiences while integrating with more than 23 departments.
Oracle Service solutions deliver unique customer services through organic channels, knowledge-driven interactions, and automation.
Whether you are a leader in customer service, knowledge management, or field service, Oracle offers a variety of features to meet your business challenges.
Oracle CX industry solutions leverage the comprehensive Oracle product portfolio to address distinct industry-specific requirements. With solutions designed and configured for your industry, you can accelerate innovation, improve customer experiences, and drive competitive advantage.
Business is changing fast. AI is exploding. Connected devices are everywhere. New communications channels emerge constantly. Virtual and augmented reality are quickly becoming mainstream. All of which are transforming the way your customers interact with your business. And it’s up to you to keep up. See the latest solutions that help you create tomorrow’s service, today.
The Forrester Wave: “Customer Service Solutions for Enterprise Organizations, Q2 2017,” June 2017Read the report
Transform Your Business Faster and Easier
Provide Personalized Customer Engagement
Deliver Unforgettable Customer Experiences
Remove complexity to accelerate business transformation. Use service to differentiate your brand with connected interactions, tailored responses, and automated processes.
Be the first to leverage technology innovation and provide state-of-the-art customer experiences. Oracle CX solutions offer ready-to-go innovations—such as AI, IoT, chatbots, and data solutions—that enable you to quickly adopt new channels, devices, data sources, and intelligence capabilities. Discover even more solutions by going to the Oracle Cloud Marketplace to deploy prepackaged applications that address your business needs.
Deliver memorable experiences that always exceed expectations and capture lifelong devotion to your brand. With a solution built for innovation and customer service, you can offer deeply personalized and contextual experiences to every customer, every time.
See how your business can benefit from a digital transformation. Take advantage of a free innovation session with the Oracle CX team.
Today’s consumers want their problems solved by just pressing a button. Find out how you can meet their demands by delivering a consistent and unique customer experience.
Senior Director of Product Management for Oracle Service Cloud Jeff Wartgow offers his insights on changing consumer lifestyles and the service technologies that are helping organizations meet this new reality.
Instead of inspiring success stories, here are some simple rules about what NOT to do when providing service to your customers.
Take Oracle’s CX assessment to find out whether you’re a skeptic, an optimist, a visionary, or have just plateaued.
Digital transformation applies to your field service superheroes too. See how to mobilize your field service with a strategic cloud approach.