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Oracle Intelligent Advisor enables personalized, agile, and transparent advice throughout the customer journey. Provide the right advice to each of your customers and empower your agents to deliver personalized service. With business users creating the rules, you can quickly adapt to changing customer expectations. Each path of the customer journey is tracked with detailed analytics for full transparency.
Empower customers to self-serve for simple and complex requests.
Ensure agents provide consistent personalised advice and decisions, across all channels in any language.
Configure powerful advice experiences, without a programming background.
Optimize experiences with channel interview and decision analytics.
Easily automate decisions and complex calculations within service workflows and batch processes.
Transparently record and explain advice given and decisions made ensuring compliance with company policies.
Provide personalized service to each customer using intuitive, dynamically generated, and personalized questionnaires.
Provide intelligent advice tailored to each customer’s unique situation. Oracle Policy Automation recognizes which policies apply to a customer based on their particular circumstances.
Automate more decisions, see how rules are written, and use what-if analysis to assess the impact of proposed legislation, regulatory, and policy changes on customers and citizens.
Learn how the University of Western Australia significantly improved their student enrollment process using Intelligent Advisor.
Discover how The Prince’s Trust is using best practices, enabling workers to spend more time with the youth they serve.
With Oracle Service Cloud, Groupe PSA has reduced average handling time by more than 75% and increased the number of hot leads by more than 400%.
See how Kenya Revenue Authority has simplified its processes and improved customer experience.