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Intelligent Advisor

Oracle Intelligent Advisor enables personalized, agile, and transparent advice throughout the customer journey. Provide the right advice to each of your customers and empower your agents to deliver personalized service. With business users creating the rules, you can quickly adapt to changing customer expectations. Each path of the customer journey is tracked with detailed analytics for full transparency.


Advice and Decision Automation

Deliver Personalized Experiences

Self-Service Advice

Empower customers to self-serve for simple and complex requests.

Automate Decisions

Agent Guidance

Ensure agents provide consistent personalised advice and decisions, across all channels in any language.

Provide Agile Management

Advice Authoring

Configure powerful advice experiences, without a programming background.

Access Anywhere with Mobile

Advice Analytics

Optimize experiences with channel interview and decision analytics.

Deliver Transparent Advice

Decision Services

Easily automate decisions and complex calculations within service workflows and batch processes.

Gain Insights with Analytics

Decision Compliance

Transparently record and explain advice given and decisions made ensuring compliance with company policies.

Key Capabilities

Discover Intelligent Advisor

Dynamic Interviews

Oracle Policy Automation Cloud Service: Interviews

Provide personalized service to each customer using intuitive, dynamically generated, and personalized questionnaires.

Intelligent Advice

Oracle Policy Automation Cloud Service: Advice

Provide intelligent advice tailored to each customer’s unique situation. Oracle Policy Automation recognizes which policies apply to a customer based on their particular circumstances.

Rule Modeling

Oracle Policy Automation Cloud Service: Policy Modeling

Automate more decisions, see how rules are written, and use what-if analysis to assess the impact of proposed legislation, regulatory, and policy changes on customers and citizens.

Learn how to deliver next-generation service.

Customer Success

Intelligent Advisor Success

The University of Western Australia logo

The University of Western Australia Streamlines Enrollment with Intelligent Advisor


The University of Western Australia

Learn how the University of Western Australia significantly improved their student enrollment process using Intelligent Advisor.

The Prince’s Trust logo

The Prince’s Trust Helps Youth Succeed Using Oracle Customer Exerience Cloud


The Prince’s Trust

Discover how The Prince’s Trust is using best practices, enabling workers to spend more time with the youth they serve.

Groupe PSA logo

Groupe PSA Reduces Handling Time and Improves Customer Service


Groupe PSA

With Oracle Service Cloud, Groupe PSA has reduced average handling time by more than 75% and increased the number of hot leads by more than 400%.

Kenya Revenue Authority logo

Kenya Revenue Authority Automates Service to Citizens with Oracle Customer Experience


Kenya Revenue Authority

See how Kenya Revenue Authority has simplified its processes and improved customer experience.