Oracle Service gives the ability to predict the need for service, automate processes, and deliver tailored responses, while balancing self-service and assisted customer service models. It offers powerful and intelligent B2B, B2C, and field solutions that allow customers to receive the service they want, when, and where they need it.
This October, discover new ideas, skills, and sales cloud solutions that help you meet your business goals and metrics at Oracle CloudWorld.
See where today’s customer service stands and how we’re preparing to deliver digital-first experiences.
Provide innovative and immediate service to customers through their preferred channels. Oracle B2C Service is a set of customer service solutions that leverage AI and machine learning to help service teams rapidly complete repetitive tasks so they can focus on delivering expert, tailored customer experiences.
Improve visibility and collaboration between sales and customer service teams through the entire lead-to-renewal cycle. Oracle B2B Service is an integrated customer service solution that enhances communication and differentiates customer experiences
Improve field service management with a set of intuitive, AI-powered tools for routing, scheduling, and managing field service technicians. Oracle Field Service makes it possible for field workers to deliver efficient and on-time customer service experiences every time.
Make critical connections between data, workflows, assets, and service teams. Use Internet of Things (IoT) monitoring to self-heal assets, diagnose problems, or trigger and manage a field service event. Link service inventory and logistics to contracts, warranties, and subscriptions as well as to billing, ecommerce, quoting, and sales performance management so field service techs can drive additional revenue.
Celebrate the accomplishments of service organizations who are setting new and innovative standards for engaging customer experiences across the buyer journey.
Help your patients quickly and easily find the care they need with digital patient service experiences that improve access to care, increase agent efficiency, create unified patient profiles, and support even more patients.
Discover the utilities marketing solution that automates marketing communications and drives personalization at scale. Increase program enrollments, reach new customers and prospects, and lower costs.
Improve responsiveness and deliver consistent interactions across every channel, no matter how your residents choose to engage. A complete set of digital customer service tools, empowers your employees to provide government services from anywhere.
Balance self-service and assisted customer service to build meaningful relationships on your customers’ preferred communication channels. Deliver an always-on, personalized, and seamless customer service experience through a variety of digital tools, allowing your service agents to focus on escalated and/or more complex issues.
Enhance CX through AI-driven predictive service capabilities, process automation, and tailored responses designed for specific customers at their exact time of need. With Oracle Service, you can simultaneously streamline your customer service strategy, accelerate business transformation, and delight your customers.
Remove complexity for your contact center agents and field service technicians. Through unified applications, prescriptive and intuitive user interfaces, and the power of AI, your customer service teams can focus on building stronger relationships and delivering a better overall customer experience.
Improve the entire field service management process with an end-to-end solution that boosts visibility and productivity. Oracle Field Service improves customer communication, reduces no-shows, boosts on-time arrivals, supports subscription service models, and ensures that problems are fixed right—the first time.
Personalize interactions with a 360-degree view of customers. Seamlessly connect touchpoints across digital channels, contact centers, and field engagements.
Drive value, brand equity, and effectiveness by offering customers various choices to engage across all channels—anywhere, and any time.
Consistently give a single, correct answer with superior knowledge management, web, and mobile self-service capabilities.
Predict, augment, and optimize the customer experience (CX) and improve resource utilization using automation and intelligence.
Provide a unified view of your business and empower your customer service agents, who are on the front line of CX, to meet and exceed customer expectations.
Daniel Foppen, Director of Outbound Product Management, Oracle Advertising and CX
In the first of a series of blogs exploring digital-first service, we break down what that means for service leaders and how to get started.Read the blog
Find best practices and useful resources that can help you make the most of your Advertising and CX products. Whether you’re a new customer or are looking for ways to optimize or expand your implementation, you can find what you need.
Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle Service. You'll find all of these resources and more in the Oracle Help Center.
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Power innovation with innovative partner applications and services. Find the most comprehensive list of sales cloud, service cloud, and marketing cloud applications in the Oracle Cloud Marketplace.
Customer service is all of the interaction points that a company has with customers after (and even before) they buy and use products/services. It includes digital self-service activities or assisted activities—through a contact center—with the purpose of offering product suggestions, troubleshooting issues and complaints, or responding to general questions. Great customer service is a competitive differentiator that promotes customer loyalty and advocacy.