Discover what 400+ VPs say about modernizing customer service. Learn their strategies to stay ahead.
Can understanding psychology improve customer service?
Can you keep up with rising consumer expectations and proliferating communication channels? You can with Oracle Service Cloud. See how.
Learn where your customer service stands in relation to 400 plus vice presidents of Service.
Discover 6 ways to empower agents and master first contact resolution.
“We developed our own chatbot, KEN FIRST CHATBOT API, which runs on Oracle Cloud Infrastructure and works in collaboration with Oracle Service Cloud. With Oracle, we achieved our original goals, including stability and scalability, and continue to set and realize more milestones.”
— Suguru Sakuma, Executive Division Director, KEN FIRST Co., Ltd.
“Since the incident management system we have been using depended on individual skills, history management and handover due to shift work had increased. By introducing Oracle Service Cloud, we streamlined the incident management work and resolved issues of the maintenance system.”
— Kazuaki Yokomuro, President and CEO, Ryomo Business Support Co., Ltd.
“Oracle Service Cloud significantly enhanced our customers’ experience by ensuring that contact-center agents have all the banking and customer information they need to respond rapidly, accurately, and consistently—and through each client’s preferred channel.”
— Mukhtar Eshili, CEO, Aman Bank for Commerce & Investment Ltd.
“We power some of the most demanding cloud networks on the planet, and our goal is to make the complex simple. We use Oracle Marketing Cloud and Oracle CPQ Cloud Service to help translate data into insights, bringing us closer to our customers and accelerating our business.”
— Michael Marcellin, CMO, Juniper Networks
Increase business agility. Achieve more, faster, and with less resources. With the following key enablers: the cloud, mobile, social, analytics, the internet of things, and big data, you can transform your business for the future.Learn more about Modern Best Practice