Discover what 400+ VPs say about modernizing customer service. Learn their strategies to stay ahead.
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Learn where your customer service stands in relation to 400 plus vice presidents of Service.
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“Oracle Service Cloud helped us achieve our main goals: boosting customer satisfaction and retention by speeding up response times and gaining visibility on the impact of services provided to our clients, leading to greater operational efficiency.”
— Dayan De Alwis, Manager – CRM and Data Solutions, Aldar Properties PJSC
“With Oracle Service Cloud, our operators have full access to real-time customer information on a single screen and can see the complete history of each case—shortening service time by 40% and improving its quality. In addition, we were able to launch successful campaigns that reduced installment default rates.”
— Francis Gonçalves, Technical Support Analyst, WPA Gestão
“With Oracle Service Cloud we have significantly improved service levels and customer experience. First contact resolution is up from 50% to 80%, customer contact time is down, agent efficiency has shot up, and our managers can make informed decisions to drive continued growth. Our FAQ section has resulted in a deflection rate of approximately 60% over the past 4 months.”
— Robert Jonker, Manager Customer Service & Quality, iBOOD.com (Silver Ocean BV)
“We acquired Oracle Service Cloud to manage and monitor calls, feedback, and provide better support to our Data Center customers. Call monitoring and analysis is crucial to us - it enables regular updates for our Network Operating Center team and key management and improves operate efficiently. In addition, the system allowed us to support some vital security certifications required of a Datacenter Service Provider.”
— Sunver Z. Bastes, President, Total Information Management Corporation
Increase business agility. Achieve more, faster, and with less resources. With the following key enablers: the cloud, mobile, social, analytics, the internet of things, and big data, you can transform your business for the future.Learn more about Modern Best Practice